Car Plus

Me and my wife went to AutoPlus located in Hialeah to inquire about buying a used car. We were greeted by Daniel Vecerra the salesman who until the end was very professional. He gave us the price and then we left as we had to do some homework on the offer. We then returned before they closed to buy the car and then the finance Manager Cesar Suarez added another $ 1,700 dollar to the bottom line. The excuse was that we needed to pay for dealers fee and transfer fees and the whole nine yard. Which we also understood was part of the trick of car dealers but we must say that we had never dealt with anyone in the car industry who can be more unprofessional than Cesar Suarez. When we asked why they were adding the extra $ 1,700.00 to the price given to us his first reaction was «We are in the business to make money» We were surprised with the turn around and we had to go back home and put the numbers together due to the price change. We do understand that dealers are there to make a business, they are not for profit organizations the difference is when people are to treat customers with dignity and respect. The next day we went back decided to pay for the vehicle and then we asked for the sales representative Daniel Becerra, we were greeted by him and we were invited to an office to finalize the deal. When we went to the office we passed by the financial manager Cesar Suarez and he totally ignore our presence, did not even have the courtesy to acknowledge our presence with a good morning and at least a gesture, he totally ignore us like if we were invisible. Then when the numbers were put together, they were higher than what we were told the day before. We asked why the price was different he then took the paper and made changes to the numbers. We asked why the difference and we got no explanation and through the paper on the desk and walked away.
At the end we feel we were treated like garbage by Carlos Suarez and I must say even if you are working in an office dealing only with numbers you should have some respect for the business and customers even if you don’t feel that you should treat anyone with respect because at the end those are the customers who pay for your salary. To finalize my story I will never buy a car nor will recommend anyone to purchase a vehicle from CarPlus. There are plenty of competitors out there and yes dealers are «sharks» but this financial manager acted like he was doing us a big favor and not only that, dealing with disrespectful individuals like Carlos Suarez should not be part of any deal.
Esther