Mazel Tov Furniture

horrible company. stay way away!!! zero stars. ordered on ¹¹⁄₂₂ still haven’t received as of ¹²⁄₂₄. says won’t have until mid feb. really? then charges me a 25% restocking fee for cancel.

Fraud! Please do not give any business to these people. They do not know what owning a business. Please do not buy from their online store
. Do the right thing and so not give them any of your money! Buyer beware!

Ordered a nightstand from their website last night — today the order was canceled with no notification to me. I checked their website and it says over 40 pieces in stock. I am not sure what happened to false advertising but this is a fine case (bait and switch). I am very upset because they didn’t even try to call me they just canceled the order — no email nothing. Of course who knows how long it will take for the credit card to be credited; but now I need to wait to order form somewhere else.
It is not that hard to keep a website up to date with real information. Too many online retailers are just ignoring all good practice on behalf of the consumer. Stay away from this place; the person I spoke to on the phone was not very polite ether.
It really wouldn’t have taken much effort to call me or send me an email to notify me of what the problem is. I used to work for e-​commerce and I had to leave because they are the lower level of retailers and this store proved that to me today.
1 star is to much!

DO NOT GIVE COLEMAN FURNITURE YOUR BUSINESS! I cannot say enough about how difficult and drawn out my experience with Coleman Furniture has been. Long story short, this is a terrible company that is run by dishonest people, and I am stunned that they are still in business.
I’d like to point out that Coleman Furniture is owned by Renegade Furniture Group, which also owns Mazel Tov Furniture. The founder and CEO of the company is Yisroel Bruce Krinsky.
With regards to my story, I unassumingly placed on order through the Coleman Furniture website in June of 2012. One month later, I received a brief e-​mail from Steven Smith stating that their warehouse had been trying to contact me to set up a delivery date. I hadn’t received a single call from anyone. I responded immediately, and thus began the first stint of phone tag.
In October, nearly 4 months after I placed my order, a delivery attempt was made. The first piece of furniture that was unpacked was cracked completely in half, and the delivery company’s employee advised me to refuse the delivery. I did exactly that, and was contacted shortly thereafter and told that the furniture would be repaired locally, and re-​delivered at a later date. Having been warned in advance by the same delivery employee that Coleman Furniture would try to do this, but that there was no way to repair such a defect, I asked if the furniture could instead be exchanged for a new, undamaged set.
Over the next 12 months, I placed between 30 – 40 calls to Coleman Furniture to follow-​up on the issue. The replacement furniture was never shipped, and no one ever called to update me on the status of things. Each time that I called for such an update, I was automatically routed to Steven, who always put me on hold for 5 – 10 minutes (for no clear reason) before giving me some lame excuse and telling me he’d call me back the next day with more information. I never once received a call back. He eventually began to screen my calls, so I started calling from a private line.
In July of 2013, nearly 13 months after my initial order, I finally asked for a full refund (in lieu of the «exchange» that had never materialized). Steven agreed to this, but continued to give me the run-​around. By December, I started calling on a near-​daily basis. Midway through the month, he told me to call back between specific hours in order to talk to «the person who handles our finances». After 3 – 4 additional calls, all of which were placed during the aforementioned hours, he happened to discover one day that replacement furniture had actually been shipped several weeks prior (per a «new» update that magically showed up in their system), and had already arrived in the local warehouse near my home. Prior to that day’s conversation, he had never even mentioned that he was planning to re-​ship the furniture. When he began insisting that someone from the warehouse had been trying to get in touch with me for weeks, I finally lost it. I told him that we had been discussing a refund, not fulfillment of the order I had placed 18 months prior, that he had agreed to this, and that this had been the topic of our last 20+ conversations. I also called him out for blatantly lying to me about the furniture having arrived in my state, given that he had repeatedly told me there were no updates in the system as recently as 24 hours prior to that conversation. Though he acknowledged that all of this was true, he kept repeating that there was no way he could issue a refund. I was absolutely livid by this time, so against my better judgment, I went on a short rant during which I told him that, as a doctor married to a lawyer, there was no way I was going to let him take advantage of my family, and that I had every intention of filing a lawsuit if the issue wasn’t reconciled that same day. Less than 60 seconds later, he told me that a check for the full amount of my initial purchase would be mailed that same day.
I fully anticipate that this post will receive a response stating that Coleman Furniture did, in fact, try to reach out to me, I never picked up their calls, I refused a full refund or otherwise obstructed the process, or any number of other lies meant to protect the company’s nonexistent integrity. I would challenge anyone reading this post to look at the myriad posts by other customers who have had very similar experiences (links below), and to decide for themselves what to believe. It’s no surprise to me that Coleman Furniture has had 70+ complaints filed against them within the past 3 years; they previously had a D+ rating on the Better Business Bureau (BBB) website, but are no longer accredited.

Yep, I’d give 0 stars if they would let me knock off the very last one. I called 4 times this last week to get an update. The first guy I talked to sounded sympathetic and said he would call around to see if he could do anything and that he would call me back. Never called back. Then I called back another 3 times, left 3 voicemails and sent an email through their website. No response. Finally I called back again today and they said that I should get a call later today or Monday to establish a delivery date. We’ll see if they actually call this time.

Bought bedroom furniture set from their online website and they promised delivery in 3 weeks but still waitin for delivery after 5 weeks have passed by without an ETA as to when it will be delivered. Spoke with their customer rep multiple times but does not help because they are still waiting for their partner company to get back to them.
Poor customer service
Their delivery partners do not deliver goods on time.
They threaten to charge you 25% stocking fee while they cannot guarantee when shipments would arrive.
They lack customer focus and do not intent to help out customers, more money minded and intent is to snatch money from customer.

In general, I would avoid dealing with Renegade/​Coleman and the many other names this firm does business under. I ordered a white leather Ashley sofa from Coleman Furniture, which arrived quickly but damaged. The nightmare that followed involved a lot of bullying from Steven, and the badgering didn’t stop until I initiated a dispute with my credit card company. I think Steven tries to give good customer service, but he quickly turns ugly if you push back against accepting damaged merchandise at full price. After about a six-​week period, I finally took delivery of my fully repaired sofa, plus a settlement of $ 175 refunded to my card. However, do not take anything Steven says at face value. He will tell you he «will» do something or «has done» something when, in fact, he has not. If you choose to order from Coleman Furniture, Renegade Furniture, or any of his other DBAs, keep meticulous notes and be prepared to document everything in the event you also need to initiate a credit card dispute. My taking photos and corresponding a lot by email (paper trail) helped my cause considerably, I believe. Like I said, I think Steven tries hard but is spread too thin.

HORRIBLE. SCAM. LIES. To sum up, I lost $ 550 and probably 30+ hours of my life, and never got my furniture. I have never despised anything more than this company and their customer service.
Full story below.
Honestly, I have never felt more mistreated, had a worse experience with any company as Coleman Furniture. They scammed me, continue to lie to me and have made this process a living nightmare. See details below. Long story short. They estimate 4 weeks delivery. I check in at 3 week point and promise it will get there in 4 (rather rudely and question why I even called at the 3 week mark). Closing in on 4 weeks and still no update that it has reached the delivery company. I call them and they argue that it still might make it there later in the week. It doesn’t and then they tell me it will take 1.5 more weeks. Offer $ 50 refund for $ 2000+ bed. I rebuke that and after calling them (mainly Steven) back multiple times, get verbal agreement of $ 100 discount. I call next week and Steven lies and says it should come the next day (Wednesday or Thursday at the latest). It doesn’t. They tell me it will take another 2 weeks. I ask to cancel the order and get a refund. Steven says he understands and he then doesn’t cancel or give me a refund. He also had endless excuses why he didn’t call me back. «I was still talking to the freight company.» «Sometimes these things take awhile,» or my personal favorite, «I had a customer with the same name.» To name 3 of at least 10 excuses. I just want my money back and to rid myself of this disaster and the company. NEVER USE THIS COMPANY. These reviews are not emblematic of all customers. Look at Better Business Bureau and all the nightmare reviews on here. Just go to Ikea and save yourself the trouble.
Day 1 — New Order
Day 14 — en route to shipping company. Process says this step should take 1 day to 1 week depending on where the order is going.
Day 21 — I call and ask about my order, given it has been a week. I am told they will look into and call me back. I am never called back.
Day 23 — I call and talk to Steven. He says that it is typical for an order being delivered to the West Coast in more than 1 week, but guarantees that I will receive my order in the estimated 4 week time frame.
Day 28 — I call and they tell me my order has been delayed by a week and should be there by late next week. I put in a request for some sort of compensation for the delay. See email confirmation.
Day 29 — I call again asking about a discount greater than $ 50. I am told by Steven they will call me back within 30 min. He does not and I call again. He verbally agrees to $ 100 discount.
Day 34 — I call and ask to talk to Steven. He tells me everything is set for a delivery to the delivery company late in the week.
Day 35 — I call and Steven deliberately tells me the order should arrive at the delivery company for a quick inspection and turnaround on Wednesday. Thursday at the latest. He repeatedly does not call me back and contends that it is because he has a DIFFERENT customer with the same name who he has been checking with for a different order.
Day 37 — I call and Steven tells me that the order has been delayed and that will arrive two weeks later. I tell him this ridiculous and to get back to me that day. I ask for a discount of minimum $ 500. He tells me he will ask and get back to me. He doesn’t.
Day 38 — I call Steven and this time tell him I am sick of the excuses and lies and would like to cancel the order. I call him multiple times over the course of the day and he continually tells me he understands my frustration, and that I had been much more patient than he would have been and to just email him and he would put in the request. I email him and he tells me he got the email and he will handle it that day or over the weekend. I INSIST that he processes it that day. He doesn’t. SURPRISE.
Day 42– I call my credit card company and detail my complaints and request to dispute the charge. I am told it can take up to 30 days to get my money back so I could call the company to see if they could just credit my card sooner. I call Coleman and am told my order has never been canceled and my refund was not processed. I then hear from Steven that they may charge me a 25% restocking fee. At this point I get angry and tell him he clearly knows he is overstepping and to either get me a refund or see if I can talk to the refund department. He says I cannot talk directly to someone in that department but he will get back to me and cc me on the request for a refund. I don’t get cc’d on the refund request but I do get an email on Sep 3^rd saying he still is trying to deliver the bed. I call and he doesn’t answer, dictating I clearly wanted my order canceled and a refund. I didn’t sign up to wait 7 weeks and be told it was almost at the delivery company 3 different times
Day 65: I lose $ 550 despite my dispute with documentation because of the restocking fee–