Fun Town RV

We made the three hour drive to FunTown Waco to look at a used fifth wheel. It seemed to be as advertised, but as the battery and propane had been removed, we weren’t able to see if anything worked. We wanted to know if it was possible to get into the front bedroom with the slide pulled in, but there was no way to being in the slide.
Nonetheless, the real problem was when we were offered $ 5000 for trade in on our 2009 travel trailer and were not budging on their advertised price for the new one. We paid more than double that amount only 1 year ago, then had to put a new $ 2000 A/​C unit in it. The NADA book value is currently nearly $ 10,000.
We did walk out upset about the insulting offer, but later called to see if they were willing to negotiate. Our call was never returned. We later sent an email, no response.
Another FunTown location had offered over $ 7k for the same trade in, but the trailer they had in stock didn’t work for us. We weren’t expecting to get near the retail value for our trade, but seeing as we bought it from them used only 1 year ago, you wouldn’t think they’d expect a customer to take a $ 7,000 hit on a $ 10,000 trailer that’s in better condition that it was when they purchased it, and you would at least expect a return phone call from sales management.

We loved our buying experience and thought when we needed service we were in the right spot. We have had our rv there for 5 weeks and they haven’t even started on it. We have gotten the run around. If I hear «not our fault» one more time I will scream. Hire more workers! People, take your warranty work elsewhere and maybe consider buying elsewhere.

Our salesman, Noël, was wonderful. The service dept is awful. We’re not happy with our unit either. It seems to me that had the service department been a little bit more responsive we could’ve resolved some of these issues. But because we haven’t, I have to say my whole experience with them was a disappointment. We bought a 2016 Palomino Solaire, Texas edition, in July. They did a terrible job getting it ready for us to take home which was two hours away. The stabilizing Jack would not work, we had a busted speaker in the living room, the kitchen sink did not have a finish on it, there was broken glass in the drawer of the kitchen table. The propane/​carbon monoxide alarm malfunctioned all the time. These problems and more were evident immediately and they would do nothing about it unless we drove it back to them. We would’ve had to leave it for weeks possibly. We were living in it at the time. That’s why we bought it. I also caution anyone on buying their expensive extended warranty. they will not come to you unless it is absolutely impossible for you to come to them. So you’re talking time and travel and then I’ve heard horror stories about how long they have your RV before they can fix it and return it to you. For the record, I did take this to management and they talked the talk but that was it. They could help me no more than the service manager did, by not returning my calls and giving me false information.

Just browsing today, but had a very pleasant experience. Joe was our friendly salesman. Full of info and answered all of our questions. No salesman BS and no attitude, even tho it was hot & humid.

As my kids said, this dealer has an unfortunate name. It wasn’t fun, and I wouldn’t recommend shopping here. My wife and I were in the market for a used pop up camper. We spent a lot of time looking on craigslist, but got skunked every time as they were selling faster than we could even go see them. I had steered away from dealers, but on a whim I checked the Fun Town website and saw one for sale a bit higher than our desired budget. I called anyway to see if they would come down some or had others to look at that weren’t listed online. The salesman was patient and answered my questions. He pitched that a dealer, and specifically Fun Town, was the way to go because they will have everything repaired and road ready before selling a used camper. «They have to.» He said that accounts for the higher sale price– you are paying for customer service and assurance you have something that works and is safe. Your alternative is Joe selling off of craigslist and you don’t know what he has or hasn’t done. There’s some logic in that, especially when dealing with a LP system, so I bit. The sales rep said he needed a deposit over the phone to hold the camper in our name and put it on the board for the service department to give it the once over. We live in South Austin and made an appointment for 8 days later to take a «walk through» on set up and tear down, and sign papers. We were told it would take an hour at most. Eight days later, we are walking up to the camper with our assigned service tech for a walk through and not only is it grungy inside and out, both tires are near flat, and it just snowballs from there. Our sales rep is conveniently out of the picture now having assigned the service tech to walk us through, and the paper signing is with someone else as well. Our service tech could not answer one question about the camper and had about 4 other service guys come over at different times to field our questions. They also had no working keys for the door or storage bays, three bulbs were out (porch light and two running lights), and as we went to close it up and drive on, we found only 1 of 4 locking latches for the top were present to hold the thing together going down the road. We spent 4 hours in the lot waiting for this and that to be repaired, or find answers to fairly basic questions about opening and closing it, and everyday use. Answers should have been at the ready. If not, assign a service tech that knows his trade! All the repairs should have been done already. They had 8 days. Why are we waiting on them? Unfortunately for me, I was stuck having paid a deposit already. My choice was to loose the $ 500 or hope there’s enough to work with here and fix the blessed thing myself. In the end, we opted for the later, but the story continues. The next day at home, I attempted to open the camper to give it a proper cleaning and the wench came apart. At this point I emailed our salesman and expressed our dissatisfaction at the whole experience (he had emailed us prior, so I know he was able to receive/​reply). No response. The papers were signed, check in the bank and you are on your own. I fixed the wench myself. Later in the week, we made our first road trip to Oklahoma, but blew apart the tire that was most flat on I-​35 south of Dallas. It made it about 200 miles before the tire failed. Thankfully the spare made it to our destination and once in Oklahoma, we had both tires on the ground replaced. The short version here is customer service is not a priority at this place as our sales rep said. I realize given the inventory of new and bigger rigs, we were small fish in the pond, but we were sold a dangerous setup and promises were not kept. I paid $ 500 dollars essentially for proper service on the camper and instead received confusion, and an on-​going list of repairs at my expense. Shoppers beware.

I have held off on writing this review hoping that things would get better, but unfortunately I continue to be disappointed. First, I will say that the purchasing experience was great. Our salesman, Mike, was fantastic as was Edgar the Finance Manager. However, the Service Department completely destroyed any confidence we have in this dealership. One week following our purchase, we took our first trip in the new fifth wheel. We hook up at the RV park and the refrigerator will not work. The breaker continues to flip. My husband contacts the Service Department and all they tell us is that we need to bring the trailer in for them to look at it. We were in Houston, day one of a week long vacation! We were not going to turn around and drive to Waco! The technician attempted to help my husband over the phone, but with no success. When my husband said they needed to send someone to repair it, the technician transferred him to the Service Manager, Brandon, who continually said they don’t offer mobile service and was not willing to offer any other sort of solution other than we ruin our already paid for vacation and drive to Waco. He was rude and completely unhelpful. Since we were getting nowhere with Brandon, we contacted our salesman, Mike, who told us to call a local mobile service and send him the bill. We called a mobile service company that came out that afternoon and had to bypass the inverter and hard wire the refrigerator in order to get us functioning, but the refrigerator would not work while in tow. Once we returned from our trip my husband contacted Brandon again and scheduled a day to bring the trailer in for repair. During every conversation, my husband discussed how the refrigerator would not work so the inverter had to be disconnected because it kept popping a breaker. We arrived first thing on a Saturday morning, fully prepared to leave the trailer and return another weekend to pick it up. We were told, however, that they had no room to store it so it would be ready that day. We obviously had too much confidence in the Service Department’s abilities because when we arrived home, guess what? Refrigerator was not working. My husband immediately called Brandon, but he was not available so left a message for him to call back. No return call from Brandon in response to that call or multiple calls following that one. Finally, my husband contacted Mike again and Brandon THEN called and it was the same thing: we don’t offer mobile service, you have to bring it here. Then the real kicker was he tried to say that he was never told there was an issue with the refrigerator. That he was only told there was an issue with the inverter. Let me point out that our trailer has a residential refrigerator and the ONLY thing the inverter is used for is the refrigerator, so even if he wasn’t told there was an issue with the refrigerator (which he was) it stands to reason that if the inverter isn’t working the refrigerator isn’t working. At this point we are simply fed up. My husband had to call Mike again who agreed to send someone to pick up our trailer from our home and take it to Waco for them to repair. The trailer was picked up and we waited several days with no word. My husband tried to contact Brandon several times with no response. Once again, he had to call Mike who said Rex would be calling back shortly. It was at least two days later before Rex called when we were informed FOR THE FIRST TIME that the driver had a blowout on the way to Waco and it damaged the skirting on the trailer. We understand that that sort of thing can happen, but seriously?! You can’t call and tell us? Some time later, my husband calls again and is told by Brandon that the refrigerator is repaired, but they are waiting for the skirting to come in. Then a couple days later Rex calls and apparently they haven’t even looked at the refrigerator yet, let alone fixed it. My husband had to go through the whole explanation again. It was finally determined that it was a wiring issue and eventually repaired (we hope). The trailer was returned yesterday. We hooked it up and the refrigerator does seem to be working, at least for now. However, we opened the storage compartment this morning to get something out of it and found that several panels were not replaced following the repair. All waterlines and wiring are exposed. Screws are just laying on the floor of the storage compartment, along with tools. Buying a fifth wheel is an investment, and not an inexpensive one. I don’t think we are expecting too much wanting our brand new fifth wheel to actually work and, when we do have to take it in for service, for the Service Department to communicate with us, make the repair, and put everything back together that they have to take apart. I honestly feel bad for the sales team because the Service Department is really hurting the reputation of your dealership.

I would not recommend buying from this dealership. We had to practically talk the salesman into buying an RV, mind you, that cost $ 53,000! Then when we came back a week later after driving 150 miles from our home, there was a list of over 10 things that were broken or wrong with the brand new toy hauler. It took 4 hours to go through it while they made a list and took pictures. We took it that day as we needed it for our wedding in a few short weeks. 8 weeks later after us calling every week, we were told all the parts were in and scheduled to drop it off one weekend and pick up the next and assured all the damages on the list would be fixed. When we brought it on the scheduled day (after driving 150 miles at 7 mpg– that’s a lot of diesel) we were told it would take longer than a week. 3 weeks later and multiple phone calls to check on the status, we were told 3 things on the list were not fixed and needed to be order– being the table top, couch and led light on the awning, so we will have to bring it back again. But we need the camper for a previously scheduled trip. It is ridiculous that a dealership cannot communicate to all of its staff. I would be ashamed of selling an RV of this cost in the shape it was in and then treat the customer like this. I wish I could make this dealership buy the RV back and take my money elsewhere. Once the papers were signed and they got their money, they didn’t seem to care about making things right. We are very disappointed.

I had a very easy and smooth buying experience. The previous service managers were lacking when it came to follow through and returning calls. New service representative, Rex, seems to be working hard and trying to help. I do have to say that The general manager has been helpful and insisted that if I have any other issues to work directly through him which is a great gesture and very much appreciated.

Our first visit was pleasant, second visit was confusing. The workers are fighting amongst themselves with snarky comments and being rude to each other in front of high paying customers, as well as rude to the handsome man that just threw down 500.00. They’ve been looking for the price of a unit now for us for an hour and a half… They seemed out of their element and harried the entire visit. If I were someone spending a good dime, I’d shop elsewhere. We did.