Tile Collection

John delivered a large, high quality, on-​time job and stayed in close consultation throughout. We could not have been more pleased. We constantly receive compliments on the work done by the Tile Collection and John’s crew.

Don’t use this company. I had a bad experience with a tile back splash installation with another installer. John was recommended so I went hoping for the best. He promised that the installation would be complete in two days. The tile arrived in one day and installation began the next day. The installer tells me that John ordered the wrong color and now it has to be ordered again. Ten days later I am still waiting to hear ANYTHING from him. I finally go to the shop and he says it just arrived! Funny how the first time came in one day and the next order took ten days. John will tell you whatever he thinks you want to hear. What a disappointment!

I wanted the Tile Collection to be a lot better than it was. I used them for an installation job 2 years ago and have a daily reminder of the low quality of their work.
John who owns/​manages the business is a nice guy, but I feel like he’s just waiting to retire. I got no reaction from him when I told him of the countless issues we had with the tile job. Except for a comment that «i’ve never had bad review of that installer» which was very hard to believe. Uneven tile, grout everywhere, broken tiles, and it took over a week to complete a 2-​day job because the guy only came a couple hours a day.
My tile is still incomplete as their is a huge gap along the counter where the grout crumbled and fell out. John was supposed to get me some caulk, but for the past year he keeps telling me the mfg doesn’t have any. How about another solution? How about sending your guy back to redo the grout the right way?
I have 3 bathrooms to renovate next year and would have loved to use a small, local shop. Not a chance.
Find another place for your tile that has better quality of service.