Public Storage

Valerie who happen to be helping out at this location was extremely helpful. She was very professional and my original reservation storage had an issue and she quickly assigned another unit without any issues and seamlessly. She also explained everything I signed thoroughly. The location is perfect for me and clean.

I had a unit here from July 2015 until November 2015. It was supposed to be climate controlled. When I rented the unit I requested climate control and asked her when we looked at it. Maybe it was but upon emptying my things it does not appear to have been. I have used many storage units and found more dirty on my wrapped items then I have ever had before. Also several of my boxes which contained no food were full of bugs. Pretty gross. I had several occasions when I reached out to them and no one would call me back. There is some very nice staff here but its overall disappointing.

Cecilia is very customer oriented and made the process easy. One thing that is not great is the PIN pads are not accessible from the vehicle.

I wish that the staff could setup a simple auto payment. After 1 month fail only to incur $ 50 penalty with no notice. Deal with honest storage units.

Cecelia was very helpful and pleasant to work with. She took time to find a storage unit that met my needs.

Customer Service is quite underwhelming. After calling to confirm my arrival at 0515pm, I showed up at 5pm and the representative looked at me and darted out the back door. Needless to say I assumed she had to use the restroom or something so I waited patiently. 0540pm is here and they finally come from the back. I am not greeted at all, she unlocked the door to let me in and I asked what happened to my 0515 appointment. The response was she was assisting other customers, but since I was there for 45min waiting I was able to witness people coming or going and no one was there beyond myself and my coworker who offered to help, which he pointed out that She came to help him once she seen him standing at the glass door, mind you, I was there 2 minutes earlier but she was no where insight. I’ll leave that to the imagination of why he received service quickly and I only received someone running away from me.
Moreover, the facility is not worth the money. The Gate to exit is broken leaving it almost impossible to make a U-​Turn to exit out the front gate. My unit is suppose to be climate controlled, but my property feels like it’s below the controlled temperature.
The advertised charge went up about $ 20 after paying hidden fees. I’ve been assessed a $ 52 late fee for not paying on the day of bill being due. The only notice I received was a delinquent notice, and I take responsibility for being late, but a reminder of an email or phone call would’ve been great.
Good thing was 1 – 800 customary service was pleasant and friendly. They release me from the late fee for a «one time only» due to poor explanation from this property.
I usually don’t go into details on reviews, but I do not want anyone to have high expectations when using this storage to house your property.

All I have to say is don’t reserve a unit on the second floor. The property’s elevator has been broken for 3 weeks now. My wife and I just moved into the area and haven’t been able to access our unit for the last 2 weeks. Unfortunately we have a ton of heavy boxes and furniture that won’t be easy to carry up a stairwell.
Neither the property manager or district manager has been able to provide me with a date of when it’s scheduled to be fixed. I’m not sure how you can operate a storage property without having a functioning elevator. I understand that elevators can break down, but one would think that a manager would get that fixed right away rather than wait almost a month!
The district manager (Greg) was rude and unapologetic when I spoke to him on the phone. All he told me was to use the stairs. I asked if we would be able to receive a refund and he said no. We’re pretty much going to be living with boxes in our living room and bedrooms until they get the elevator fixed. I really feel bad for anyone who has to move stuff out of their unit.
Do yourself a favor and get store your belongings somewhere else!