Kmart

It’s Kmart, and as «Rain Man» says, Kmart sucks. But this one is pretty good for getting items you need in a pinch. Great for stocking stuffers on Christmas, and whatever you might need for any holiday or party. My only complaint is that boxes are always torn open or rifled with, so you need to check to make sure the item you’re purchasing hasn’t already been used and returned. But in terms of food and bath items, why wouldn’t you buy your Halloween candy or shampoo here and save some money, rather than going to the grocery store. And Kmart has a very good rewards program — when you shop there, the discount coupon printout is always way longer than the receipt! It’s a little unsettling how much paper gets used with these printed out coupons, and I wish they could just be sent electronically, but I have to admit, the savings are impressive.

I like kmart and all, but geez, they are so slow at moving customers through the lines here! It’s reallllly bad at this location in particular. Sometimes if you don’t have 15 minutes spare time to wait in a line of 1 or two other people, it’s not worth running in for a few items. The people working there are nice and friendly, it’s just the amount of time spent trying to get the customers phone and email, and asking if you’re a member, then going through their spiel if you’re not, then going through their spiel for their store card, ends up ruining the experience. Stop wasting the customer’s time! No means no! I HATE having to go through this drawn out ordeal every time I come here!!!

My experience is different.
The workers are pleasant, and helpful.
Price are reasonable. You find some items not available places.
4 and not 5 stars because, they are understaffed, And yes the rest room needs air fresher.:0(

I love Kmart and shop here frequently. The prices are good and I pretty much always find everything I need. The staff is… okay, but it’s a minor detail. They’ve never been rude to me. Lines get a little long, but people need to learn how to have patience. It could be worse.

Terrible run down store and over priced.
Poorly stocked & prices are even higher than at Walmart and Target!!!
Old shabby store at a very shabby location. Herndon has so much more potential and I hope this store will close and be replaced by something more efficient. Sorry.
I hope that the employees will find another job when this happens.

I’ve gotten some great deals here, including yesterday, when I bought a «Weedeater» lawnmower (which works great, by the way) and a worker went to a lot of trouble to find the PIN on my ShopYourWay Rewards card, which was worn off. The workers are friendly, and will do their best to help you find what you need. Sure, you may be able to find Some things cheaper at the Big Lots, but the selection there is very limited. You just need to be patient and look a little longer for what you need at Kmart; it may be in an unexpected place in the store. I’ve been shopping here for years, and have found all sorts of things that I need at great prices; it’s a much better store than Target! Of course, if you’re a pretentious superficial snob, like Jason, you’ll never see anything good about this store.

I have coupons but the customer service people dont know how to apply it seriously??? They tell me why do you buy stuff without a coupon !!! They forget to apply reward points unless we ask. Collection here is not great too…

This particular Kmart has the WORST customer service in human history. The people seem to hate their jobs. When you finally find someone for help, you regret it. I have to scan my own stuff at checkout because the cashiers are morons. The store is dirty. It’s just horrible. Now the one in Chantilly is beautiful and everyone is nice. Go to Chantilly instead!

Wow, this place is a dump. Walking through that horrid place was a trip back in time to some forgotten strip mall store in the 80s. Just go to Big Lots next door, you will probably get a better deal there anyway.
Frankly, I have no idea why this place is still open. It is disgusting, old, and not the best deal out there. It should be shut down and make the retail space to something that is not an embarrassing eye sore.

Dirty. Long lines. Overpriced junk.

The staff here are outright rude and miserable to deal with. The store is old and not updated, but it’s not dirty and is easily accessible. Basically this place is what happens when you don’t allow a Wal-​Mart in your town.

Wow… People are harsh. Although I rarely purchase anything from Kmart I do like to stop by once in awhile to see what they have. I tend to purchase items from Kmart during holiday seasons because they have great and inexpensive gift sets. I love buying things like that from Kmart! I’ve never had a problem with this Kmart at all… I’ve seen stores in much worse disarray than this one.
Bottom line… You take it for what it is… It is Kmart after all… The products are of decent quality and inexpensive and that is what counts.
Update: November 2013 — after discovering more online stores as well as places like big lots (right next door), I realize that Kmart can be a little overpriced in some departments. The only thing I really like (which is what I mentioned in my original review) is the holiday gift sets. They’ll also have good deals on children’s clothes once in awhile.

Though Kmart’s a great place generally for cheap merchandise, this one is very unpleasant to go to if you have to take a leak. Prepare yourself for a graphic tale of my adventure in the female restroom. I walked in, and the smell caught me. The store was built before proper ventilation was required in the restrooms, so there’s always this smell that has never gone away. And I’ve lived in Herndon my whole life and this Kmart’s been there since I can remember. Anyways, I walk into the bathroom, and there’s literally feces splattered all across the floor in the handicapped stall. And in the smaller stall next to it, was toilet paper strewn about, an unflushed toilet, and blood on the toilet seat.
I think that itself should sum up what it’s like going into this store. Not only that, but the staff do little to none when it comes to cleanliness or assisting the customer. I’ve worked plenty of retail jobs, but that doesn’t give the employees a right to act so unprofessionally. I remember waiting for twenty minutes as a cashier was waiting for someone to come and assist her with a gift card, since a credit card would not work in purchasing one.
So, I now drive the extra miles to the Chantilly KMart instead of dealing with this very unclean and unpleasant place. I hope one day they get some real upper management. And they really need to do something about the restrooms.

Now I remember why I don’t like to shop at Kmart. I had to kill time… never again. Rude salesclerks and messy aisles.

The worst Kmart I have been to. Really surprised that it is still there since there is hardly any customers going there through all the years I am living in the area. One good thing is that you have a lot of parking spaces.
The store is in disarray, every aisle is in chaos.
I still go there for bargains as there is no Walmart close by.

This Kmart has been in sad disarray for years. For all the space they have, they don’t use it well and organization sucks. My dad would swing by to get random stuff on crazy low markdowns, and more recently I’ve stopped by to pick up sundries like clippers, tweezers, and lighters. Yeah, you try dealing with a splinter when you’ve just moved, or a houseguest who goes through two packs a week. Each time customer service was fine, though only one or two checkout lanes were ever open. If I hadn’t been grabbing food in the same center I would’ve gone to a CVS instead.

I am not impressed with Kmart. The commercials make it look great place to go to get a deal… whatever. I am sure other locations are better, but this location is dirty looking and staff is unhelpful. For years, I have been secretly hoping to have it replaced with Walmart. Walmart has a lot more variety of things at good prices. Right now, I will stick with my Target down the street.

This store is hilariously bad, and has been hilariously bad for more than a decade. Any money you save buying stuff here instead of a Target is not worth the time and frustration you’d spend trying to find it, and certainly not worth the lower-​quality product you’d end up with.

God this place is depressing. Bad lighting, badly organized, many items have no price tags or labels. It’s not even worth the couple cents you might save on a comparably priced item in a much more inviting Target.
Avoid.