Hutcheson William B

I used to go to Dr. Hutcheson for annual eye checkups, which were a good experience for past two years. This time, I decided to get my contacts made and I wasn’t prepared for the difficulties that lay ahead of me.
I got the test done and was asked to come in two weeks for testing my trail pair of lenses. My appointment was reconfirmed a day before but the receptionist did not bother to confirm that my lenses had not arrived.
This was my first time wearing contacts. Even though I was charged a significantly higher amount because of a slight astigmatism, the staff were not helpful in making me comfortable with using the lenses. Basically, I was left with a mirror to try taking them on and off while the staff handled other customers. The doctor does the first fitment and then moves on to the next patient.
The lenses did not work for me after I came home. After several hours of use, I continue to see blurred and finally gave up on the lenses. When I called them for help, the person on the phone gave instructions contrary to what I was told in person.
It is impossible to get an appointment at a short notice — typically the staff requires you to inform several weeks in advance.
The doctor by himself seems good but he does not have the time it would take to help with the details. The staff are mostly new and are being trained while my eyes were being tested. So they asked wrong questions — and had to be corrected.
Since the payment is taken in advance, I’m stuck with them till the time they are able to sort out the problem. But with their lack of attentiveness, I don’t see it happening anytime soon.