GANV Gastroenterology Associates Of Northern Virginia

I cannot say I have ever been to see this doctor or practice, though I have tried, my treatment and wait time on the phone is enough to show me this is not a well run practice. Whenever I call them, I have to listen to ALL options before it will accept my dialing 2 to make an appointment, then you are on hold FOREVER! The first time I called to make an appointment, the automatic responder told me I was #8 in line and the expected wait time would be 6 minutes. 11 minutes later I finally got a male receptionist who was very slow at taking down information. I had to spell everything twice and he was not knowledgeable of all the procedures they perform there.
When I called to cancel my appointment 2 weeks before the appointment, I again had to wait for over 10 minutes on hold. Then, the lady answering told me I had to call the specific office I was going to to cancel — but of course, their paperwork does not give this phone number, only the address. Called that location and again, a long hold, so I decided to leave a message. BUT I have not heard anything back, so I am unsure if they actually cancelled the appointment or not. Now I am on hold yet again – # 8 in line — 10 minutes on hold now, still only down to #4 in que after 10 minutes.
I am worried if I do not call and speak to someone to make sure they cancelled it, I will receive a bill for a no show.
Very bad service thus far gives me zero confidence this office would treat me well at an appointment or any treatment that may be required. If you have call logs going on 10+ minutes YOU NEED MORE PEOPLE ANSWERING THE PHONES!
I am glad I am not wasting anymore time with this practice.
To be fair, when someone finally answered the phone, they were very nice this time and did confirm my appt had been cancelled.

The answer to my previous Q is yes, the location makes all the difference. The newer Chantilly location is bigger, better and very efficient. Hardly any wait time– highly recommend that if you’re going to GANV, go to this location