Enterprise Rent-A-Car

My insurance ordered a rental and directed me to this place. Receptionist told me there was no car there and I had to go to Sterling which of course is 10 to 13 miles away. Abruptly told me that otherwise she would have a car there tomorrow. I had used Enterprise a few months before and had used this office once before. The clerk turned away and went back to do what she was doing on computer. After my strong objection the other person there drove me to their Sterling office where they gave me a car with filthy upholstery.

Great service from Morgan in Herndon, VA and love the new Ford Transit cargo vans.

My wife made a reservation in advance for a 10am pick up today but fell ill so I had go out and do it at 1pm. We are making a family visit to the area and my dad (who lives locally) helpfully offered to give me a lift over here.
Be warned that this facility is tiny and hidden in the center of a hotel. If you don’t live around here– you will not find it without considerable effort– even with GPS. The tiny selection of cars is kept out in the side parking lot of the hotel where they are cared for out in the open.
I was told flatly that I was late and my car was gone– that’s it. I asked the agent what he could do about it (was not offered). In the next five minutes the agent was appearing to make some half interested effort in contacting another branch. All the while, the second young man at the desk completed ignored my presence while slowly and methodically clipping his fingernails.
After 5 minutes, another car came back in. The agent told me that would be my car (without indicating what it was or curiosity in whether it would meet my needs) and asked me for a DL and credit card.
I gave him a Visa debit card, which I’ve used successfully at Enterprise in CA very recently and was told I could not rent a car without «major credit card» (which I no longer carry) with an out of state license. However, I could rent at the Dulles airport Enterprise as long– as I had a return flight itinerary to present. No offer for any kind of coordination with the airport Enterprise at all or apology for my inconsistent recent experience with Enterprise.
In this part of the country, there’s probably a 50% chance of a customer having an out of state license for one reason or another when renting a car. This policy was bad enough but not the fault of the agent. What I do hold the agent to is the totally unhelpful attitude which has resulted in a major hassle on my end. Do not recommend using this Enterprise, which overall I’ve had very good experience with as a larger operation.

This branch is unlike any Car Rental dealership I’ve ever been to! Service is excellent and their Branch Assistant, Morgan, is a true professional! I will always rent from this location

Cheap, quick, easy… and really nice staff. Just call in advance to make sure they still have a car, since I rented the last one they had.

My experience with good service at this location has made me a loyal Enterprise customer! I find the quickest way to book a rental is just to give them a call.

Excellent service by the desk staff and a clean new car.