Climbing Soleful

They don’t even deserve a star.
Just as Jason L said, I never received my shoes back. I decided to give Climbing Soleful a try based on a friend’s suggestion. I thought, hey, why not use a local company instead of shipping my shoes to the West Coast? After 4 weeks, I contacted the owner, Rachel to ask for an update and she told me they would send them out the next week. Two weeks went by and I reached out again. She said they were having business problems and would no longer be able to complete our transaction. They would send my shoes back and give me a refund. I was disappointed and frustrated but at least I would be paid back. More weeks go by, no shoes, no refund. Rachel says they have sent the shoes. Tracking number says they have been delivered. No shoes were ever delivered. They were lost in the mail!!! What??? So, no, that isn’t the fault of climbing soleful but if they had just done the work they advertised or even sent my shoes back in a timely manner, it probably wouldn’t have happened. It took several more weeks to get my $ 65 refund.
Meanwhile, Rachel says she will reimburse me since I had to buy a brand new pair of $ 160 climbing shoes to replace the ones that were lost. She said she had bought insurance on the package so it wouldn’t be an issue. it is now well over six months later and guess what? STILL NO CHECK. Rachel claims to have sent one, saying maybe it, too got lost in the mail. About one in every 5 emails I send her gets a response, the latest saying, she was ‘out of town’ and will send the check. Nope. Still no check.
I am at a loss for what to do. At one point in time, I know they ran a good business, local gyms even used them as their resole company. My friend wouldn’t have suggested them if they didn’t do good work. But now, they don’t even deserve to be called a business, not with such deplorable practices and customer service.

I am very disappointed in Climbing Soleful, not because they did bad work on my shoes, but because I cannot even comment on their work! I dropped-​off my shoes and paid for the repair approximately eight months ago and have yet to receive them back. I was told that they would be mailed to me but that was in July. Hopefully I get them soon. As of a week ago, my follow-​up email has not been responded to.