Casey’s Cars Inc.

Inquired about a used 996 C4S. Casey, the general manager called the next day and gave me the lowdown on the car. I found out he’s a Porsche guy too and after cobversation with him, I decided to take a look at the car. He even offered to pick me up from the airport, so I booked a flight for the next day. Upon arrival to LAX, Casey picked me up in a timely manner and we chit chatted the 15 min drive to the lot. We got to the lot and there she was, big hips and all. She looked awesome. We took her out for a test drive and everything (mostly) looked and worked as it should. Everything looked good and Casey knocked off $ 1k so I felt it was a very fair price for a C4S. We made the deal, did the paperwork and I was headed back north within 30 min. Very easy, no pressure transaction. Would have given a 5 but noticed the passengeer seat control plate missing. Casey assured me he would get one and mail it to me. Drove back home 500+ mi. Everything ran very well. Water temp never moved past 195 °F, even going up the grapevine or sitting in bumper to bumper traffic for an hour due to a major accident on I5 N. Except that its black and not blue, I’m very happy with my «wife’s» new car!

Wow, the service here is awesome! I didn’t feel rushed or pushed into anything at all. Casey is a great guy and the whole process was smooth and easy. Got a great deal on a car that is in pristine condition. I will definitely be back when I’m ready for my next car purchase.

— Dealer must do work honestly if they give a warranty on their cars and don’t try to fool clients.
— OCTOBER ., I found a car at cars (.) com, it was 2007 Mercedes-​Benz C230 Sport in perfect condition with only 34,000 miles on it. We wanted to finance our purchase with 50% down payment.
— OCTOBER 22, we signed all papers and made a 50% deposit for the car.
— NOVEMBER 1, we got our car 10 days after!!! Every day of last week John promised us release the car when he get money from finance company. Other hand finance company didn’t want to finance Casey’s Cars Inc because I didn’t get a car and cannot make an appointment to install GPS tracking device as that was required by finance organization. Only after that they can finance dealership. But Casey’s Cars Inc. didn’t want to release the car to me. Instead, John asked me to lie to the finance company to say them that I got a car and their specialist can come over to install GPS. I refused to do it. We said that we going to talk with our lawyers about it. It helps, John released the car next day.
— We had to rent a car 2 WEEKS since we bought the car.
— NOVEMBER 10, 1ST TIME «Check Engine» lamp popped on because of transmission failure. Casey Cars Inc. can’t fix it because they do not do transmission repairs! John offered me that they can tow my car to service where the transmission can be repaired. That time I still trusted to John even though we had an issue with release a car to me.
— NOVEMBER 11, I brought money to John and got a car back. I didn’t get receipt or something like that!!!
— NOVEMBER 18, 2ND TIME the transmission won’t shift gears again. John still didn’t send me a repair order. I drove car back to dealer location.
— DECEMBER 7, 3RD TIME «Check Engine» lamp popped up and transmission won’t shift gears. I made a call to Casey’s Cars Inc. I said that first of all I have to see paper from mechanic about what kind of work they have done with my car and why two times in row I got the same issue with transmission.
— DECEMBER 10, I got repair order after numerous reminders. It took 1 MONTH to get it by email, I still didn’t have original papers!!! I felt fooled. I drove my car to other service that I chose by myself. VGS Module was faulty and have to be replaced with valve body. Soon after I got my car successfully repaired at other service.
— DECEMBER 18, we visited Casey’s Cars Inc. again. We wanted to see the mechanic, we asked to make meeting with him. This didn’t happened.
— JANUARY 4, 2016, I called John about meeting with mechanic. Can you imagine what kind of response I got? John said me that mechanic do not want to come over to meeting because it’s not public repair service, some kind of a secret service that works only with dealers!
— JANUARY 5, I called to mechanic by name Casey to number that gave me John Kho. He explained me what work has been done I saw that he made a lot of mistakes in repair order related quantity, parts numbers and didn’t write that parts was not new, it was rebuild. He said that he told John that he recommended to replace VGS Module. He wrote also that recommendation on the repair order that I got after first repair. That means that first time my car wasn’t repaired right and it was unnecessary cause they knew that they unable to get right parts from MBUSA.
— JANUARY 6, we came to office Casey’s Cars Inc. for meeting. We wanted back our money for repair that has been done first time cause it was unnecessary and compensation in amount 50% of replaced VGS Module in other service. They’re apologized but all work have to be made at their service cause we signed contract even despite fact that they don’t have transmission specialist there and even their outsource service Casey Cars Repair won’t be able to fix my car.
— We were hoping that got a car that can drive «Thousands of Miles» without issues. It’s already 3RD MONTH since we bought the car and I still have to speak with Casey’s Cars Inc. trying to find justice.

I have been very satisfied with the service I have received at Casey’s Cars, dealing primarily with Casey himself. The entire process was very smooth. I got in for a test drive right away in a car I was interested in (I didn’t feel rushed either which was nice, drove it for a good 20 minutes and took it out on the freeway, other dealers have taken me on a 4 block trip before and barely got the car up to 40mph, what???)
Next to the buying part, Casey made it very easy, explained to me the cars history, ran my credit and was approved for an auto loan in minutes, although I am new to buying cars, the process seemed very easy and quick at Casey’s Cars, couldn’t have been in the office for more than 20 minutes and then drove off with the car.
Overall excellent dealer that I would recommend to anyone, even my mom! Casey also has a nice assortment of reasonably priced vehicles as well as luxury and exotic cars. He even had a Aston Martin and Bentley for sale that were nice to look at!
5 stars.

So Casey sent me a message on Unilocal asking me to remove my review because it’s very «hurtful» and «unjustified.» In the message, I found numerous contradicting errors from Casey. (1) He claims that their postings are so popular, «dealerships, wholesalers or collectors who follow our auctions very closely and purchase multiple vehicles from us» and (2) «bidder does not come through with the purchase of the vehicle. (happens more than we would like)» Still you proudly mention «In the last year we have sold over 100 cars on Ebay with positive remarks. 97.8% positive feedback to be exact. We take pride in our feedback and we are sorry that you had a negative experience with us» failing to mention that the account gains only 5 reviews in the last year involving cars sold. (3) Casey also proudly mentions «We have been under new ownership since January 2010,» then tells me that «We have been in business going on 50 years next month and plan to stay here for another 50.» It would have been better for you to kept your mouth shut, instead of proving my point of how unethical and dirty you run your business.
edit: Unilocal deleted my original updated message because «because it addresses a dispute with another reviewer.» I complied with their guidelines and deleted what’s necessary, so it might look incomplete.

I had been dreaming of a Tesla since they first came out, but was unable to afford the up front money. As my car’s hybrid battery warranty had expired along with extended full warranty, I decided to look at what might be available in a used Tesla. My search led me to Casey’s Cars and to Casey Jones (apparently not the original Casey) and a beautiful red Tesla they had on sale. I spent a couple of days looking at the car, both alone and with my wife, as well as continuing to look at other options, but always came back to them. Casey was a consummate professional through the entire 10 day process it took from the time I looked at it and actually took it off the lot, Part of the time was spent getting the car serviced by Tesla which Casey willingly took care of for me before I purchased it.
I never felt any pressure from any of the staff there, and observed other happy customers there including a couple that I spent some time talking to about their car and our individual motorcycles.
Casey worked hard to get me great financing and lowered the price considerably, as new ones were in a similar price range and this one was used, even though it only had 210 miles on it.
All in all, I would buy another car from Casey’s without any hesitation and found them to be the best used car dealer I have ever dealt with in my 47 years of buying and driving cars.

I NEVER write reviews (this is my first ever), but I realized today that I have to say something about the incredible service and relationship that I have with Casey at Casey’s Cars. I don’t know who was running the place when all the prior negative reviews were written, but they don’t fit with the Casey that I’ve known for the last 2+ years.
I bought a 2007 Cayman Sport (for an Awesome price!) over Thanksgiving 2011. The car was in amazing shape and everything I hoped for. When I bought it, I expected that I would have to replace a couple of normal wear items. My husband and I are both Aerospace Engineers and very picky about our cars… but also very realistic about things like clutches ;-)
Within days of picking the car up, a tie link in the shifter linkage broke. Luckily, I was a block uphill from Casey’s when this happened. I coasted it into the shop. Casey was completely apologetic and had me back up and running that afternoon with a «quick fix». He then ordered the replacement part and they installed it when it came in. From the outset with the problem, he told me he would guarantee the replacement parts and anything else that might happen as a result. Nothing did and we were great.
About 18 months later, the clutch went out as expected based on the mileage. I have a very happy, heavy foot. I called Casey and he got the car in immediately. He brought in his «expert» to verify what the problem was and to get me up and running right away. I had my car back in 2 days. Running beautifully.
In the meantime, I bought new tires. Casey gave me a referral and I got an excellent price. My son needed some body work done on his vehicle. Casey hooked me up with one of this local guys who did excellent work, quickly and economically. I wanted to replace the windshield in my husband’s truck. Casey’s guys undercut the competition by $ 100 AND they did it at my house within 3 days of my call. What I’m trying to say is that no matter what I call Casey for, he’s always happy to help out — even when there is no money to be made. I’ve been Casey’s customer for over 2 years… and based on the excellent customer service, I will be his customer for many, many years to come.
And if that wasn’t enough… I was chairing a Science, Technology, Engineering and Math (STEM) night at Manhattan Beach Middle School and we wanted to do an event we called «I Feel the Need for Speed» where we introduced kids to aerodynamics. We needed several high end cars so I called Casey. Without even blinking, he said Yes! And then showed up with 4 of his top end cars for the kids to view and make aerodynamic predictions from. He delivered them at 3 and came back to pick them up at 8. He didn’t ask me for a thing, not even a sign or anything, to acknowledge his company.
If you’re looking for a great company who backs up what they sell and does it even on the days when they aren’t making a dime off you, I would encourage you to consider Casey’s.
Update: This review didn’t post when I originally wrote it. I had mentioned to casey that I wrote him a glowing review and he told me it wasn’t there (this was back in January). Anyway, Casey took outstanding care of me again today and I decided to rewrite my review — just because I’m so often disgusted with the lack of service these days, and Casey’s has been one of the only Glowing experiences I’ve had in a long time. When I came online, Unilocal said I couldn’t post because I hadn’t verified my e-​mail, so I did — and the original review dropped in. So I’m appending it here.
I know my review is already over the top. (and I’m ridiculously hard to please, so that is uncommon for me). And maybe you think I’m being paid for this (because I’m the type of skeptic who would think that if I were reading what I’ve written here)… But I promise — I’m a real customer, I’m not being compensated in any way for this review, and I’m intensely ethical. Besides, you can’t make this stuff up.
I called Casey this morning because my father-​in-​law has been diagnosed with Stage IV cancer and, to qualify him for medicaid, I have to buy a car in Kansas — TODAY — CASH — from LA. I just found this out yesterday… so I searched online and thought I had found what i needed, talked with the local dealer there, and was feeling pretty good… but since I’m probably going to have to sell this vehicle inside 6 months, I wanted reassurance that this was a good deal. I called Casey — who spent 20 minutes checking out all the different systems he has access to and verified that the price I was being offered was very good and the resale value would be excellent. Note that I will have to sell that vehicle IN Kansas, so there was no reason for Casey to be thinking he was going to get something out of selling it for me later. Just one more instance of Casey going above and beyond to provide me excellent customer service, without any expectation of return. Other than a happy customer…

Bought a car from here June 2013, along with the GWC warranty. Car had an issue a few months after I bought it but the warranty covered some of the cost. Since then has been running well. Am very pleased with the mechanic services at Casey’s — you get free oil changes if you bring in your own oil (if you purchased your car there). They also filled my coolant at no charge.

Ok, so I’m a chick and I’m buying a car. Casey is a class act all the way. I was treated only with excellence. Seriously, I am surprisingly super happy with my experience here. I have already recommended Casey’s Cars to everyone I know. Thanks, and much love!

Didn’t buy a car (although in the future will return) but went to the mechanic. I was stranded when my car overheated and Casey’s was he closest mechanic I could pull over to. Seriously the nicest guys you could meet. Went above and beyond to help me. They let me borrow their phone charger so I could call AAA, as well as offer my dog water (who was also stranded with me). They fixed my car and were very thorough. Great customer service!

BUYER BEWARE!!!
Casey is a nice enough guy. I found my new car on Car Gurus. I linked to it by email and got a response right away. I made an appointment to meet Casey and drive the car. Before I went down there I saw all the negative Unilocal reviews about this dealer not standing behind their vehicles etc… I talked to Casey about the negative reviews and he assured me that that is all in the past. They have new management and they fully take care of the cars and customers.
I drove the car and purchased it on May 20^th 2014. Casey told me they needed to keep the car for a couple of days so they could fully service the car and do some minor paint and detail work. I picked the car up on Friday May 23 /​Memorial Weekend and drove it home to Orange County. By the time I got home I found several issues including a SYSTEM FAILURE message on the dash and ZERO oil pressure on the gage. I pulled over and checked the engine oil right away. When I got back in and started it the error was gone and the oil pressure was back. I drove home slowly and it happened again as I arrived rendering the car un-​drivable. I called the dealer and they told me to bring it to them next week after the holiday. Yes tow it in from Orange County at my expense.
I called in the following week and talked to Alan their mechanic that did the SO CALLED «full service» prior to delivery and shared the problems with him. He asked me if I had changed the oil recently. I told him he had done a full service on it last week. He didn’t seem to remember. He told me it was probably something simple and it was ok to drive it down there so they could take care if it. I took it in and Alan told me he needed the car for a day or so to check it out. I asked if they could give me a ride back to my home and they charged me $ 50 to take me home.
2 days later I get a call from Alan and he told me it was a bad Oil Pressure Sending Unit and it will cost $ 180 to repair it. he didn’t mention the other items I asked him to check out. I asked about the 1000 mile one month Warranty and he told me I had to take that up with Casey. Casey was on vacation so I dealt with John who didn’t seem to understand anything I was asking him and he told me he had to talk to the owner basically giving me a run around for another day.
At this point I just went and paid the cost of repairs and went home. If I had known I would have to pay and they were NOT going to stand behind their product I would have just used a local mechanic. I need to find one anyway. I HAVE NOT HEARD A WORD FROM CASEY NOW THAT HE IS BACK FROM HIS VACATION.
SO MY ADVICE IS IF YOU WANT TO BUY A CAR FROM THESE GUYS YOU NEED TO FULLY HAVE IT CHECKED OUT BEFORE PURCHASE AND DO NOT EXPECT ANY SUPPORT FROM THEM AFTER YOU TAKE DELIVERY.
BUYER BEWARE!!!

Unbelievable service and support from Casey Jones the GM as the place became under new ownership in 2010. I purchased a car from Casey (no relationship to previous owner) and the day after realized I had made a mistake. The car was too small for my large size and growing family. He was remarkably considerate in giving us a full refund (although I do not expect him to do this again) and very pleasant throughout the whole process. I will certainly be back as I live right up the street and just like Casey’s Cars, plan to be around for a while. Thanks a lot guys, keep up the honest work and great deals

So I recently inherited a pretty cool classic– A Mercedes Benz 450 SLC. It had been sitting in a garage for about eight years and needed some work. We ended up taking it to Bruce Bogart, one of Casey’s ace mechanics. Not only did Bruce bring my non runner back to life for a very reasonable price, he got it past smog, and gave me his personal cell and offered to even come to my house or meet me locally if I encounter any issues as I have to expect with this car as it has laid dormant so long. He had been extremely patient with all of my questions and is a very nice, knowledgeable guy to talk to. I’m thrilled my car ended up with Bruce at Casey’s.

First off: a car is an expensive item. In the world of used cars, you may just find some reviews on here suspiciously come from accounts with few reviews or reviews that seem to only focus on other used car dealerships. Dig a little deeper if you’re concerned about a dealership. **End rant**
I had a very specific used car (a red BMW z3 with less than 50k miles on it) that I had been searching for since the beginning of the year, and was expecting to deal with a private seller, which means better pricing. About a month ago, my Autotrader alerts let me know the exact car I wanted was being sold at Casey’s Cars, and surpisingly, was priced within what I was hoping to pay. And this was just had over 30k miles on it. Hooray!
I called them a few times, my husband being very cautious and protective when it comes to used cars, with multiple questions. Each time I called, no matter who answered, I managed to get someone friendly and informative on the phone, who never once tried to «sell» me on the car or do the whole «come on down!» thing.
Flash forward just one week ago, and I finally got my husband and his best friend (another big «car» guy) to go with me to finally view the car. I preface this with telling you, that both my husband and his best friend would like to see me drie something «solid and practical», which in their minds would be a Honda Accord or a Ford Focus or something similar. Not a used luxury German sports car, not even a used luxury anything– this was going to be a tough sell. Upon test driving the car, and seeing the engine, my husband and his best friend said something I never thought I’d hear after viewing a BMW.“I think you should buy this car”. :O WOOHOO!
Not only did the test drive go well, but Casey’s provides the Carfax report for you for free. The Carfax read beautifully, and the history looked good.
I put my deposit down that day, and bought the car easily on Friday. They also were happy to install the custom emblems I provided, and offered to install the additional custom parts I had coming from Germany for free. Sweet! They also will do my basic oil changes for free for life. super sweet!
Everyone at Casey’s was very. well, chill. No forced friendliness, no selling, nothing «sales-​ey» about it. The owner is more quiet «down to business», but was not harsh or unfair– just a very matter of fact type of personality.
I have had my BMW a mere 4 days, and I realize many people will question a review for a very recently purchased car, so in the event I have any issues arise with the car or Casey’s that is less than 5 stars, I will update and let y’all know!
All in all, smooth transaction, nice people, and a dealership that has been around since the 60’s has to be doing something right.

I’ve had a terrific experience with Casey’s. They always seem to have a nice variety of cars — mostly European imports, but they also deal with Japanese trucks and SUVs, American sedans, you name it. You can scope out what they currently have on their website before going to the lot in person, which is what I did.
Casey and his staff are very laidback and friendly. It’s probably the only dealership I’ve ever been to where I wasn’t aggressively hounded by salespeople. I told Casey which car I was interested in and he gave me the keys to take it for a test-​drive all by myself! I came back and, without any pressure from anyone working there, decided to buy. Seriously, I was amazed that no one there was trying to make up my mind for me. They answered my questions and just allowed me to deliberate on my own. In the end, I got a great deal on a 2010 Nissan Altima Hybrid. I’ve been driving it for about seven months now and it has ridden very well since the day I purchased it — no complaints whatsoever!
Also worth mentioning, you get free lifetime oil changes when you buy a car from Casey’s. That is money on oil and oil filters that I will never have to spend again as long as I own this car. Such an awesome deal!
Again, Casey’s always has a lot of great deals going on and they are truly a pleasure to do business with. Highly recommended!

BE WARNED:
Have been here twice to look at cars they had listed on their ebay account, which seems to be different every few months — I would guess due to NOT DESCRIBING CONDITION ACCURATELY and getting BANNED for the amount of negative feedback they get.
Their current ebay seller ID is wtrobinson but be warned they may list under other names trying to sell cars without mentioning the dealership name.
As with every car they list, they write «It is a used car so some blemishes can be expected.»
Both of these cars were BEAT TO SHIT and there was obvious poor quality repair/​repaint on some of the panels. It was nowhere close to the condition they stated with a few «minor blemishes.»
I sure am glad I looked at them before bidding on ebay.

Why isn’t there a 0?
Contracted the car on Friday. They said financing would be ready by Monday. Monday, I found out that another salesperson sold the car over the weekend for $ 2,000 more than my contract.

Sad to see others have had a terrible experience with this dealership.
I’m in the process of purchasing a car right now and while doing some research, found a few horrible reviews on this place that I’m considering purchasing from. I was thinking maybe its something I’d need to take with a grain of salt and thought, «Hey, maybe ill look up Casey’s»
I purchased a 1997 Nissan Maxima here 8 years ago. I specifically drove to this dealership almost 2 hours away because they had one with a stick. The experience was pretty good overall. They were firm on the price though and wouldn’t budge, so that was a disappointment. The car was clean overall so I came back the next day to purchase it.
The car ran solidly for 8 years. 8 year of faithful service that required just the scheduled maintenance and the replacement of parts expected to wear and tear over time. A lot of those didn’t happen until the car was well into 130k+ miles though (which is good considering I got the car with just a hair over 60k mi)
I guess my complaints would be that some of those guys (I don’t know if its still the same people now) weren’t the most affable people on earth. Also, one thing that was terribly worrisome was that these guys must have an outstanding detailing crew because even though the car was SPOTLESS when I purchased it, after going through a couple of washes, you can tell that the paint had some damage. It was nothing major, pock marks from road debris etc and a few scratches, but there was some damage there nonetheless.
Anyway, I just thought that I’d share my opinion of this place, even though it’s been a salty 8 years since I came here. I sincerely hope that if things really are this bad that they straighten up their business.

My boyfriend just purchased a car from here and it’s been nothing but a huge headache! I would definitely NOT recommend doing business here.
We made a HUGE lapse in judgement by not deferring to the Unilocal community and all the existing negative feedback, wow, what a huge mistake that was.
Buying a car is already difficult, I wouldn’t wish the headache this place has created on anyone.

On July 25, 2008 we purchased a 2003 Subaru Legacy Special Edition Wagon from Casey’s Cars. Two days after we bought the car, a portion of the sunroof stopped working. Steve Meadows, the in-​house service manager for Mangione Motors, took the sunroof apart and, when putting it back together again, made it so that the whole sunroof no longer works and, in the process, made two screw indentations into the roof of the car that broke the paint finish.
35 days later, the head gasket blows from a coolant leak rendering the engine irreparable (replacement rebuilt engines $ 4,200). The response from Casey’s Cars’ owner, Bob Mangione, and General Manager John Ricci, was that we had bought the car «as is» and that it was «unfortunate» that we had experienced these problems. They have refused to make any offer to address this issue. Say «no thanks» to Casey’s Cars.
Update: The business was sold in 2010 — have no idea who the new Owners are but Mangione will not take any responsibility for cars he sold while he owned the business.