This review is actually for their installation division(Romanoff Renovations). The horrendous job on the remodeled bathroom of my brother’s house, and the only reason my writing is because he doesn’t have a Unilocal account and is partially disabled. Initially they had done a good job on the floor tile, but when it came time to finish, the installer couldn’t make the vanity light line up with the vanity basin/sink and left a 2 inch gap next to the vanity basin which should have went in last to allow him to paint behind it(looks terrible), which made it look awful. When he told them he wasn’t satisfied they didn’t seem to care and wanted him to sign off on the satisfaction of completion? Really? Would not recommend them for an outhouse renovation after seeing it with my own eyes!
Sam K.
Classificação do local: 1 Kahuku, HI
Very disappointed with their customer service. Some of the cashiers are never in a good mood and seem to be bothered when you ask for help or questions. Being pregnant doesn’t seem to help when I need to load things into my car. I asked for help and waited 20 minutes in the loading zone only to be ignored by the guy«organizing» and typing in his cashier desk area. Finally another customer helped me load my things. I must say that the return desk lady is always nice. Good products, horrible customer service.
Sandy T.
Classificação do local: 1 Nashville, TN
Every time I’ve been here it is very slow and they always seem too busy to help. I’m not coming here ever again! I’m happy thee is a Lowes across the street.
Angel C.
Classificação do local: 1 Nashville, TN
Every time we come here we are reminded of why we only shop at the Lowe’s across the street. Standing and waiting for 20 minutes(yes, I timed it and am not exaggerating!) for someone to come help me in the flooring department. Being told to wait for a specific person, who I never saw, by no less than 4, yes FOUR employees, and even though that person said they installed what I needed to buy, I was ushered out the door by someone who did not know the department, who«called headquarters» and was«informed» they don’t install that item. Forgive me, but the person who KNOWS the department said they DID install. So we left, after waiting 20 minutes with a screaming toddler, never got any sort of customer service. Did I mention we’re ALWAYS reminded about why we don’t come to this establishment? This isn’t the first time we waited around for far too long for insufficient service. If you have questions, go to the Lowe’s across the street!
Ines M.
Classificação do local: 1 Nashville, TN
I went tonight with my family to find a Christmas tree. There were 5 employees with orange aprons drinking hot chocolate and coffee. We asked for help after 5 – 10 min of picking up trees on our own with no one interested enough to help a family of 4, he said sure, held one tree up that we were considering and then left when my husband said it had not enough branches, lets keep looking. After 5 – 10 min more of sifting thru trees on our own we crossed the street to Lowes n their one associate who came by to help us right away. We found a tree within 5 min at Lowes.
Eddy W.
Classificação do local: 3 Nashville, TN
Not one of my favorite places to shop but it is close to home. It is a lot better than the auto fuel center they have.
Terrell L.
Classificação do local: 5 Nashville, TN
Needed odds & ends, wood glue door knobs, keys made… People working here were Friendly and Helpful, we found everything quickly and were checked out post-haste. Nice to get on with the projects at hand.
Jason N.
Classificação do local: 4 Hermitage, TN
Bought a Brinkmann Electric Smoker here and realized when I was putting it together that it was missing a few parts. Tried following the instructions in the box for missing parts(Call Brinkmann and leave the retailer alone) but Brinkmann would not call me back. I called Home Depot and they told me to bring it back and they would swap it out and deal with sending it back to Brinkmann. Once there, it was less than a 5 minute process and that was only because they had me check the box to make sure that the replacement had all needed parts. I give them 4 stars for the great customer service.