Astronaut Movers

Do not use! Run Far Far Away!!! Use True Friends because they are the best around. I used Astronaut because they were the only ones not booked up, which should’ve been a sign.
I bought two hours, and they only give you an hour because the first hour is for their travel time, which would’ve been nice to know up front. I only had to move a kitchen table so I didn’t figure it would be an issue.
The clock started, and they had me fill out paperwork that he had to read to me, which took 10 – 15 minutes prior to them starting to work. They loved to chit chat. They were really nice guys, but they weren’t staying focused on the task.
We both left the pick up destination at the same time. I arrived to my home in 14 minutes; they arrived 34 minutes later. Then, they demanded another $ 100 before they unloaded the truck because the hour was up. I asked for the number to call somebody, but they office was closed because it was after three. So I asked for somebody else’s number, which went straight to voicemail and the mailbox was full.
While I was trying to reach somebody, the guys weren’t so nice. They were swearing in my driveway because I was trying to talk to somebody civil to discuss the issue.
They said we’re only sitting here for another hour, and they were going to charge me another $ 100 and leave with my stuff.
So, I just had to pay them the extra $ 100.
Pros: The scheduling people were really nice. Nothing was cracked or broken. They showed up on time.

The 3 man ream was wonderful and well worth the cost for our move. Ask for Chris, Kirk, and Bryan. They worked very, very hard. They were very careful not to damage any of our furniture or the hardwood floors, fresh paint, etc in our new home! We will definitely use them again! I also learned they do in house moves, like moving furniture up/​down stairs, etc. That could definitely be helpful in the future

Absolutely terrible. The first time we hired them, it took them 5 hours to load our truck when the last movers did THE EXACT SAME AMOUNT OF STUFF in only 2 hours. They also charged us an extra 30 minutes for travel time to our house, which was never discussed initially. The second time we hired them (should’ve learned our lesson), I had confirmation for an appointment time at 9am. Our appointment time was arbitrarily changed to 1pm and I was never given a reason, nor was I contacted about the change. When I called to inquire about it, they said they would call me back. They never did. I called back AGAIN, they said they would call me back. I was eventually informed that they don’t know why our appointment time had been changed, but the 9am slot that day was no longer available, and the 24′ truck we requested was also not available. When I informed them that all of our stuff would absolutely NOT fit in a 16′ truck, they said, «Then the movers will just make two trips,» but we were still expected to pay for any additional time they would take. This information came to us a few days before our moving date, and when I asked why I was never contacted, Trina said, «We’re contacting you now.» NO, I contacted YOU. I called back the next day to inform them we would not be responsible for any time over what we initially paid for because of their mistake with the truck. Then I was told, «Oh no, the 24′ truck is available. I’m not sure why they told you it wasn’t.» Moving day comes, they are an hour and a half late, and show up at the WRONG location in spite of me calling TWICE to confirm the address.
I would not wish Astronaut Movers on my worst enemy and I will never, ever, ever use them again.
tl;dnr They are incompetent, unorganized, and have no concern for time considering their customers are charged on an hourly basis.
Also, someone also needs to tell them about the glaring grammatical errors on their trucks and advertisements.

Use at your own risk. They broke my dresser and a $ 400 piece of art. The owner’s response was that he would pay 6 cents on the POUND! A very unpleasant experience.

I purchased a Living Social Voucher for Astronaut movers for $ 159 for three hours of moving services with a two-​person crew. Despite the fact that I later found out, these are their standard rates that they’re acting like they’re giving you a deal on, I called the company before I purchased the voucher to verify any openings for my desired moving date. I was told the only spot open for June 27^th was 1p-​4p. That was already a little on the late side, but again, we thought we were getting a deal so we took that time spot. I also hired them for junk removal to be done that afternoon.
On moving day, we didn’t hear from them by 3:30, so I called several times to find out where they were (they’re supposed to call when they’re on their way). I didn’t get anyone and left several voicemails. I finally call Living Social around 4:15 to see if they have any alternate numbers they could try. Living Social finally got in touch with Astronaut Movers at around 4:30 and relayed to me that the movers would be in contact shortly, that they were just running behind. At 5, we still had no word from the movers so I called the business office again, where the receptionist asked if we still hadn’t heard from them, and I told her no. She told me she would call them again and have them contact me. At 5:15 I finally hear from the movers. Over an hour outside of their 3 hour window. They told me they were 25 minutes away and would be on the way. They got there 45 minutes later. They didn’t start moving things until 6:15 — to which they then also explained that if we go over our 2.5 hours of time (30 mins of travel time was built in, which was not explained in the living social), that it would be an additional $ 99 per hour. They don’t pro-​rate those hours, so even 15 mins over = $ 99.
I would be remiss to not mention that the movers themselves were great. They did a pretty good job (some things were in wrong places and I just had them leave the majority of my boxes in the garage to get it all over with). They had great personalities. When it was all said and done we tipped them well and even invited them to eat dinner with us, which they did, because it was so late at night. We ended up going one hour and 25 minutes past our time and were charged an extra $ 212 dollars. (including $ 10 for stairs and $ 2 for tape, another cost that was not ever explained).
When we were leaving our house, I called the office again because I realized I never heard from the junk hauler. I expected to get a voicemail and a woman answered and sounded like she was sleeping. She told me to call in the morning. The next day I spoke with the junk removal guy, let him know what I had, and asked how I was going to be compensated for yesterday. He told me I would have to speak with the boss. I got a call from the manager and he told me I was lucky they showed up at all, the things happen, and that he can’t know where his guys are at all times. He offered 10% ($ 14 value) off the junk removal. It was the worst customer service I have EVER gotten. They were supposed to pick up my junk at 3, they didn’t show up until after 5, I had to leave a check for them, and around 7 that night my dinner was interrupted by him calling to tell me apparently his guy cut himself on glass while removing the junk, and accused me of putting broken glass in bags. What really happened, is he hit the bag on the back of his truck, which broke the glass (shot glasses we were getting rid of) and cut his leg. I asked if he was okay and the owner told me he had to go to the hospital and wouldn’t finish the job. I told him I would assume someone else would come out and finish it since I’ve already paid for it. He tried to skirt around and I told him I was 10 minutes away and would go check on the stuff and the guy. They barely had any of the stuff gone, the guy had a tiny gash on his leg, and the owner did nothing but sass us the whole time. Again telling us that sometimes thing happen and what did we expect him to do. He kept telling me that he makes a ton of money and doesn’t need our business, after he literally took the checks from his wallet and waved them around. I told him that I wish I would’ve read the Unilocal reviews ahead of time because more of them than not are horrible. He said that he doesn’t have an A+ with the BBB for no reason, but every Unilocal review I’ve read literally talks about how awful they are so I feel like no one else is taking the time to file the complaints. This company FOR SURE should not have an A+ with the BBB. After literally 30 minutes of my roommate and I trying to tell him about customer service, I told him I was going to cancel the check if he wasn’t finishing the job. He gave it back and I ripped it up. I had to come back the next day and hired another SUPER great guy named Larry who got it all taken care of for half the price.
I would NEVER use this company again.

They were great. Paid for a 3hr move and they use 1hr for travel time. So you effectively have 2hrs for the actual move. They were here on time and tried their best to complete the move in 2hrs.

Bought a Groupon deal from these guys (3 hours for $ 159). Thought I was saving 47%, but that’s their regular rate that they advertise on the side of their moving vans. 30 minutes of that time was gone right off the bat, since that’s their travel time. Still thought they could move a 1-​bedroom apartment’s worth of stuff somewhat near the three-​hour window, especially since it was a move **within the same apartment complex**. Turns out that I burned through the Groupon time before they finished loading, and I had to pay an additional $ 270 for an extra three hours. Not sure how Two Men and a Truck can move all my stuff in three hours, and they take twice as long. Couldn’t tip these guys if I wanted to – The extra charges burned through my savings.

We used Astronaut Mover’s when we moved from Dallas to Hermitage, TN.
They arrived on time, were courteous and unloaded our whole moving truck in only an hour. Not to mention they were the cheapest in town. They were amazing! We are recommending them to our friends who are moving here next month.

After having a move booked a month in advance, paid in advance, and calling to confirm the move three days before moving, Astronaut Movers didn’t show up on moving day. I called them, asking when I could expect to see them, and they said they were short staffed and would it be possible to reschedule for the next day at the same time.
The next day, at the appointed time, nobody showed up. The difference is that this time nobody answered the phone at all. I should have checked Unilocal and read the horror stories before I booked these guys.

Got a Living Social coupon and was impressed by how quickly and professionally Jeff and Darrell moved me into my new apartment. When I called, I was given a 3-​hour window within which the movers would arrive, however they showed up right at the beginning of the time window! The coordinator did forget to mention a $ 15 fuel fee both times we talked, which is why I can’t give them 5 stars. Besides that, I was just so happy with how quickly the move went and how nice the guys were (I should note I didn’t have that much furniture and I only moved 5 blocks away, so the drive didn’t eat away much time).

Where do I even start? I purchased 2 groupons for 2 seperate moves. First, scheduling does no good because they will call you and reschedule and finally just show up when its convenient for them. That happened to me on both moves. When they did show up they didn’t give a good first impression. One of the movers walked in my house, no hello or anything, went straight to my refrigerator and put his lunch in it and grabbed a dr pepper and opened it & started drinking. Now, I’m not mean, I would have given him the drink had he just asked or even acknowledged me first. On to the next thing, the boxes. I had everything boxed up and labeled and stacked in the living room ready for them. I pointed the labels out and asked if they could make sure the boxes were moved to he right part of the new house. They said «Sure, no problem.» Ya, I’ve got boxes all over the place. Upstairs boxes in the basement, kitchen things in the bathroom, nothing is where it should be. The whole point in hiring a moving company is so I don’t have to move my stuff, now I’m moving every box. To top it all off there’s a couple of broken items in my boxes, no big deal they can be replaced, but they also tack on these extra hidden fees at the end of the moving that they don’t tell you about until you get the bill. My groupon was for 2hrs and I bought 2 additional hours. Why am I having to pay for the drive time it takes you to drive? That should’ve been included in the original price quote. Also, your guys like to take multiple phone & smoke breaks, again not my problem and I shouldn’t have to pay for their laziness. Anyways, that’s my experience. I would avoid these movers at all costs and find someone else who actually cares and wants your business. They are out there somewhere.

Astronaut Movers did a really great job of wrapping all of our furniture and making sure everything arrived at our new home in the same condition it left our old home in. The only thing negative I can say about them is that for an hourly charge, one of the two movers was caught texting and talking on his cell phone FREQUENTLY while he was on the clock. If you’re paying by the hour, you want to see that you’re getting your money’s worth out of the people you’re hiring and that was only the case for one of them.

I am writing this review after waiting for two days. The lady on the phone requested to check something with the guys who came for moving and was to get back to me.
The move was scheduled from Hermitage to Mt. Juliet. The total time taken was 3 hours but the requested amount was $ 296 instead of $ 237 ($ 79 per hour for min 2 hours). The gentlemen said that this additional amount was for the driving time that took for them to reach our old home and go back to their office after the move. When I called the office for an explanation, the lady said that they should not have requested for the additional amount. Then she said the additional amount was because the destination was outside the Nashville area but would talk to the person who came for the move and call me. It’s been two days now and I have not heard anything from them and no one has responded to phone today morning either (⁹⁄₁₃).
While confirming the appointment, the destination location was stated to be mount Juliet and source as Hermitage. any additional charge for being outside Nashville area should have been disclosed earlier.
They also broke a floor lamp but I can let that go. However, a swirling joint of a coffee table is broken as well and was kept as is.
I rely a lot on Unilocal for reviews but this has been a very sad experience. I should have also checked the number of reviews and not just the stars.
****[Updated 11/​7/​2013]
OK. now over a month and no response after talking to them a month ago they said they will look into it and get back in few days. They took my details and phone number but nothing so far. I called again today and am waiting for a response.
****[Updated 1/​20/​2014]
Followed up after 4 months now. They said, they will call me.
**** Last update on 2÷20÷2014
I talked to the Traina and after almost 6 months she said the invoice is right. Minimum is 2hrs. If you extend and hour your are charged additional hour and $ 37.5 for the travel time.
This was a very sour experience. Next time I will look at number of reviews and not pick 5 star place with only 1 review.
I am sorry but will never do business with Astronaut movers.