Kroger

This location went from a 5 star location when Alice Jones was the manager to a 1 star location with its current manager.
The prices have increased tremendously and aren’t in line with the prices at the other local grocery stores, Martin’s and Food Lion.
This location doesn’t price match. Therefore, if you see the price cheaper elsewhere, then you have to buy it at the cheaper place.
The workers used to have a high morale and were very friendly and positive. Now, no one smiles, greets the customers, etc.
The shelves are practically empty all the time. Items in the weekly sales ad are not available. If the items are available then there’s one or two of that particular item.
Message to management: There’s other grocers in the area and more coming coming i.e. Wegmans. Customers work hard for their money. This store location has changed tremendously and not for the good of the store and community. I’ve shopped at Kroger over 25 years in various cities and it’s not the same.

So glad that you have natural bulk items. Love to make my own fresh almond butter. Better prices than whole foods.

The Kroger in Short Pump is my mostly go-​to shop for groceries. There are some things I love about it, but also some areas of improvement that would be nice to see:
— Everyone here is so nice, from the Deli counter to the check out line, people are always asking how they can help you. I do, however, get a little annoyed at the Deli counter. Like I said, they are really nice so it isn’t directed at the staff. They are always willing to let you try something new, but that sometimes makes it hard for the multitude of other people waiting in line. I’ve just made it a habit to check out the pre-​sliced deli meat stand before going over in case the things there will meet my needs. I’m not really sure how best to fix this problem, short of having more people behind the counter. Or perhaps I need to start using the kiosk.
— Love the Olive/​Cheese bar; admittedly, I did not like when they remarketed the cheese section because they got rid of some of my favorite cheese that were not carried by the same company, but I found them at other stores. A bit of an inconvenience, but overall not a huge deal.
— The sushi is great for grocery store sushi; you really can’t have high expectations here because fresh sushi from a Japanese or sushi only restaurant is the best way to go, but for a quick and cheaper option, Kroger’s selection of sushi is actually pretty good.
— The organic/​natural section is great, and seems to keep growing. I think it will continue to get even larger as the health food trend grows. Sometimes I have to find specific items at Whole Foods, but its getting more rare, which is nice.
— I do hate that it always seems like I find something there that I love, and then within a few weeks, they don’t carry it anymore. For example, Kroger used to always carry raw chicken sausage, and then suddenly stopped. Or specific kinds of cheeses. It may still be carried at the Kroger in Willow Lawn but will not be in Short Pump, which I think is strange. I wish I better understood the process of how they determined what to remove from their shelves because its a bummer sometimes.
— The Pharmacy is GREAT. Seriously, I love everyone there. I quickly moved ALL my scripts to them because they were so amazing. It didn’t even bother me that they are a little smaller than places like Walgreens or CVS. They are significantly nicer, and are better organized. And they never hesitate to give you fuel points. I mean it, if I ever have to wait for some reason, they always give me fuel points for my trouble, even though I don’t complain at all. Its just a great customer service model. Yes, they may need an extra day to place an order for more rare medicines that they don’t stock, but its really not usually a big deal. And in the few cases where you need a medicine right away, they have made a call to my doctor before I have even arrived to let them know they don’t have the medicine in stock and to see if there is something else that should be prescribed.
— Overall they have great produce, BUT if I want something slightly «off the wall» like escarole or broccoli rabe, I can rarely find it here. I can usually find it at Martins. Again, just the inconvenience of having to go to multiple stores.

This is my favorite Kroger shop. I love selections of green vegetables and fruits here.

Shopping here for years… customer service is bad. Got home to find I had a ghost charge of $ 38.49. Obviously I had to go back to the store. Nobody on the phone seemed to care. When I arrived, Customer Service said they didn’t know what it was, and just stared at me. I said I don’t know either, and that I don’t care, but I’m not paying for it. She got snooty and said she needed to know what it was so she could refund it properly. Finally, the ‘manager’ showed up. After researching the video for 5 minutes, he asked me if I bought a lemon. A lemon. Yes, I said, He said that the lemon was wrung up incorrectly, and offered a half-​hearted apology.
Wegman’s can’t get here soon enough.

Love this Kroger. They have a really good selection of produce compared to other Krogers in the area. The organic and health food section is the best I’ve seen outside of as Whole Foods or Trader Joes.
My favorite part is the beer and wine section. I like that it functions as a mini wine bar where you can taste different wines you may not otherwise buy. My only problem is the guy who normally works there is a bit of a snob. I don’t mean your normal wine snob ala Paul Giamatti in Sideways. I mean an actual snob where he thinks he’s too good to help certain people unless you plan on buying the most expensive bottle there. Every time we go, there’s always people he knows personally sitting in the bar area and he’s always too busy socializing to help paying customers. This isn’t necessarily a bad reflection on the store itself but it’s just something to keep in mind if you were looking to visit the wine bar.
I greatly prefer this Kroger to others but it’s farther from my house than the one we normally shop at. The only time we shop here is when we happen to be in the Short Pump area so it’s a treat whenever we can come here.

This Kroger is HUGE! Very well stocked as well! You’re bound to find anything and everything that you’re shopping for. The staff here is very helpful and friendly! If this Kroger was closer to my house, it would definitely be my go-​to grocery store. Highly recommend!

Largest selection of any grocery around. Always very clean and fully stocked shelves. Great place for a grab and go lunch too. ALSO, Pharmacy staff is very friendly! They even offer compounding for pet meds:)

I’m not much of a Kroger fan since it doesn’t carry some of the items I like to buy, but this is a nice, large Kroger (tons better than the one at Gayton Crossing), with a large produce section and it even has a wine bar. Gotta love that.

I have been in this Kroger several times… It is a HUGE Grocery. I understand they carry well over 60 K items more than a typical Kroger Grocery store.
It is a very clean store and I feel they have a little of something for everyone. They have Fresh Deli, Meats, Pastries, Seafood, Salads and much more… I feel when I walk to the other end of the store, I have walked several blocks. So, you need to go in here often in order to know where everything is… Trying to find help, is difficult at times, so you have to find someone to ask where is what? Even they at times, have NO idea. I hate the idea of walking back and forth several times to just find one or two items.
They have items in this store which you typically do not see in a typical Kroger. The people working there are extremely nice. So, if you have not been to this Huge Kroger… I suggest going. You may just find me there looking for something which I had forgotten on my previous trip.