Bruce’s Super Body Shops

They did a great job on my car I’m surprise see those bad review s my car looks great finished on time they did much better then the last body shop I went too

I got my estimate on my work truck in early December. Even though the shop was EMPTY, I was told they couldn’t get me in until Monday, JAN 4TH. Since I was a long time customer, I agreed. They told me the work would take 5 – 7 days, so one week later I called, only to be told that they didn’t even start work on my until January 8^th. AFTER MAKING ME WAIT A MONTH FOR AN APPOINTMENT, THEY DIDN“T EVEN ORDER MY PARTS. This is my work vehicle, so my business completely out of service during this time, and I have to pay an extra week for a car that I can’t even use for work. When I told the receptionist that this was the last time I’d be using Bruce’s, she quipped «That’s fine!» Real nice. Great way to end a relationship.

My fiancé got her car towed here because she hit a deer or vice versa and it was the closest body shop. Insurance told us to let them appraise the damages and they’ll have their inspectors to come and check it out. Car was there Friday and by Monday Bruce’s wanted her to come and sign some papers to get the work done. She wanted to wait for the insurance company to write her a check before any work can be performed. Well, Bruce’s were rushing and asking so many questions on my she’s hesitant about letting them work on the car. We told them all we wanted was an estimate and with this service and gratitude were receiving I’m not sure if I want to do business here. Bruce’s told us that we either let them do the work or tow it somewhere else. I spoke up and said, ok let us get ours keys. Then the lady at Bruce’s said well before you get a tow truck here you need to pay $ 728 for towing and storage fee. We said ok I’ll insurance will take care of it, they said no, either you pay now or no one is towing that car. As much as I wanted to smack the shit out of her; I said ok sure. Then she was giving us an attitude when we asked where should our tow truck pull in to get the car. She says, when he gets here, he has to come inside and see me first. Well my buddy Darryl is the tow trucker and he told me that the lady wasn’t happy or something and didn’t even tell him what car it is or where it was parked. Bruce’s, your business is going down the drain, I’ve been living in Richmond for 20 years and pass by your shop almost everyday. I remember during my middle and high school days I used to ride my bike near your shop and west tower everyday. Never would I thought that Bruce’s stuper body shop would have terrible customer service. It’s funny seeing a few cars in the lot now compared to a packed lot 15 years ago. #byeFelicia

I’ll make this short, I took my new 2015 Kia 900 in to repair a chip 1 inch long by a few millimeters wide. Bruce Auto body stated the entire hood would be painted. They buffed the hood and messed it up and continued to apply clear coat on top. After 3 attempts and his employees deliberately scratching up the hood with a razor,” I guess because I complained to the owner”, I also notified Bruce after asking, was everything that needed to be done to my car performed on the lot Home view Drive. He stated yes. I informed him hat his employees were driving my car off his lot. And upon bringing the car back the second time, I documented the odometer reading coming and going and both times, the car had been driven 4 miles. Long story short, I notified Bruce that I have gotten an estimate to take my car somewhere to be corrected. That I also had contacted the Consumer Affairs of Va, and I had obtained the name of his lawyer. I told him I wanted a check for the original price they charged me to repair the paint chip on the hood. He gave me the check. But beware, when confronting this owner about his employees, first he doesn’t believe what you tell him. Then when you let him know you have proof your car has been driven off the lot, he tells you, cars have been stolen and returned. When you reply, for a total of 4 miles, 2 miles each way, both times it left the lot? No response. And he allows them when questioned, to lie to your face where they took your car, after he told you previously there is no reason for your car to have to leave his lot before you pick it up. Bruce needs to concentrate on getting his employees better trained on car repair, and to respect other people’s property. The treatment I received during my meeting with Bruce’s was apalling. Not everyone that comes up on his lot has to get the insurance to pay to correct a problem. And I didn’t need his check to correct the damage they did. It was the principal. I hope the owner realizes that when someone initiates a meeting with him, and they look like me, don’t assume they’re going to let you talk to them anyway they choose or intimidate them. I knew my rights. I’m happy to report I took my car to a professional body shop, and it was been completely repaired. It cost twice as much to repair the damage Bruce’s Auto Body shop did, but it was worth it. I only wish I had gone there first. Would NEVER use this place again or recommend them. And that marketing slogan, about genuine parts, read #7 on their warranty, it states «If parts listed on the appraisal are not available, Bruce’s reserve the right to repair and /​or adjust as necessary to complete your auto repair». I bet they aren’t notified the customers when they don’t use genuine parts. And if they aren’t using genuine parts should their be a reduction in the BILL???

I had my brand new car for 4 days when I was rear ended. The bumper needed to be replaced, but my biggest issue was that my coffee had spilled all over the console, and steering wheel. I told the insurance company that I wanted it all cleaned up (I had done what I could with napkins from the glove box) and I wanted the electronics in the console and steering wheel checked for damaged. When Bruce’s called to let me know my car was ready I asked about this, and the receptionist let me speak to the technician. He assured me that everything worked fine and that they had «detailed» the console/​steering wheel areas. I picked it up this morning, and as I’m driving home I’m seeing coffee on the console, dash, etc. I was going to call Bruce’s when I got home, but they called me before I could call them. They needed me to bring my car back in 2 weeks to put something on that they couldn’t do right away. I brought up the issue of the coffee spill and the gentleman I spoke to said he had cleaned it himself. Spent a whole hour on it. When I told him again that there was still coffee everywhere, he wanted to argue with me. Needless to say, I’m pissed. My car only had 186 miles on it when it was hit by this crazy person and I wanted my car back the way I had it before the accident. I called Progressive Insurance (who paid for them to do the work) and told them I wasn’t taking my car back to Bruce’s for cleaning. That they could send someone to me, but I wasn’t going out of my way any more. Also, the dealer that I bought the car from is the one that recommended Bruce’s to me, and I’ve alerted them to this issue too. The body work on my car looks fine… I’m just upset that the guy wanted to argue with me and didn’t want to offer any solutions. If he had apologized, and offered to do something to remedy the situation, I wouldn’t be writing this negative review right now. Good Customer Service is a dying breed these days. I’m sure Bruce wouldn’t be happy to know that his employee treated a customer this way.

They did a wonderful job on the body work and matched the paint great. However, it was not finished on the scheduled time that they promised. I was not upset when they told me it would take another day to finish the job. I would rather it be right than rushed. The second time I went in to get my automobile I was put off again as the only mechanic on duty had to leave suddenly for a family issue. Again I understand, but a phone call would have been nice before having to have someone drive me there. After I got my automobile back my door speaker unplugged due to sloppy workmanship. The wires in the door were left just hanging loose. What really upset me was charges for items that were not replaced but were put on the bill. I was told not to worry since I would not be responsible for those charges. I have a huge problem with anyone who is unethical like that. I would NOT use Bruce’s again and will never suggest them to a friend.

Changing to one star. After looking over my car they didn’t even hook up the running lights! Finding hairs and dust in the paint.

I had to get work done twice — once when a tire blew out and the rubber beat the fender to death, and once when a college kid turned left across two lanes of traffic right in front of me – and both times had a good experience. It looked like quality work. On the fender, there was a problem with the plastic liner, but they took it back in and fixed it without question.

Bruce’s did an exceptional job restoring my Pathfinder to its original beauty. The paint match was impeccable. You would never know that there had been any damage. The service was fantastic as well. I think the cost was a little on the high side but their work and the experience justify the cost. I’ll be back if I have a need for body work in the future.