Kroger

I just wanted to give a shout out to this store for their generosity! I’m one of the organizers for «Gobble Gobble Give Nashville» where we invite the public to bring a heated family sized dish, clothes, etc to deliver out to the people down on their luck on Thanksgiving morning. (We’re meeting at Piranaha’s on 3^rd ave downtown that morning @ 10am). This Kroger store donated 500 paper bags today for our event! Thank you Soooooooo much!

It’s okay but not the main place I get my food…

The worst thing an employee can tell a customer is «We can’t do that.» Look for solutions, not excuses to be lazy. Go back to reading your magazine, James. You just lost me as a customer for good.

The problem with this Kroger is its employees. They are not friendly except for the guy at the self-​checkout. Everyone else gives you a blank look and doesn’t ask if you need any help finding something even after you pass them 2 or 3 times. I’ll be shopping at Publix where they care about customer service and make you feel welcome in their store.

Nice and clean. Friendly staff. The Pharmacy is very helpful and nice when you pick up or drop off your scripts.

I’ve shopped at various Kroger locations in Atlanta and other Nashville locations. Hands down, this location is the worst. I only shop there because my wife will ask me to pick up something home from work.
I get frustrated at their customer service. No acknowledgement that there is a problem. Only they will fix it and here’s a refund. If a store doesn’t have good customer service, I don’t care how great the product is, I won’t buy it.
We’ve gotten to the point of not going there for fresh produce. We’ll drive to Publix which is way out of the way for us on some occassions to get what we need.
About the only things we buy there are milk, deli meat and drinks. Not too difficult to mess those up. Otherwise, we head to Publix.

I’ve tried, oh how I’ve tried, to give this Kroger location a chance, over and over, but every visit I am left with such a feeling of disappointment. The store itself is clean enough, the shelves are well-​stocked, and I can definitely locate some particular favorite items that are generally hard to find in other stores.
Some of the prices are outrageous as expected. For instance, a pint of So Delicious nondairy frozen dessert was about $ 6.49 yet I found the same product at Walmart of all places, and theirs was $ 4.79 at the time. Walmart has since increased this item to I think $ 5.24, I haven’t price-​checked it for a few months.
Regardless of the shopping experience, it’s the checkout process that leaves that lingering feeling of discomfort. There’s something about the employee’s attitudes, I don’t know if it’s that some resent being there or what. It’s common that I’m ignored whilst the cashier and bagger are engaging in everyday conversation. I’ve also experienced a cashier or bagger flip through my magazine purchase or peruse an uncommon product before putting it into the bag.
My most recent trip, however, has pretty much clinched where I shop (or rather, avoid) in the future.
I only needed two sweet potatoes to accompany dinner so I went from my home to the closest grocery, which is Glenbrook Kroger. I decided to also purchase two of those nondairy frozen products that I’m not easily able to locate elsewhere. After payment and exiting, it didn’t occur to me to check inside the bag, being preoccupied with the time of day and wanting to get dinner ready on time. When I got home and put the frozen items away I realized they were the only items in the bag.
Really, I only purchased 4 items, 2 of which were the sweet potatoes in a single plastic baggie, and neither the cashier (Chris, receipt operator 182) nor the bag girl could make sure I took home what I paid for?
Out of sheer frustration I called the store and explained to the «Customer Service» person what happened and, no surprise, I was given permission to pick up two sweet potatoes at no additional charge. There was no acknowledgment as to the level of frustration, disappointment and inconvenience this lack of service caused.
I also notified Corporate via web and a few weeks later did get a call from the store manager apologizing for my inconvenience and was told that if I ever had trouble in the future, to give her a call directly.
I am confident that I won’t need to contact her, because I will instead travel further to shop elsewhere.