Hendersonville Nail and Spa

I came on Mother’s Day weekend. Water was luke warm, massage chair was broke and the leg and foot massage lasted all of 2 minutes. Won’t be back. For the amount of money that they charge for this service the least they could do is check the water and their chairs.

I was so angry when I left that I gave myself 24 hours to calm down before I wrote a review. Not sure that was enough time. I should have read all the other comments in advance rather than stopping with the happy person from Vegas.
I only treat myself to a pedicure for special occasions, maybe 3 times a year, so I want it to be a good experience. Aside from the empty front desk, the oddly peremptory attitude of most of the employees, and the tepid water, I was prepared to make the best of it. UNTIL I ended up with the rudest nail tech ever. I overlooked his lack of conversation, but he sulked when I asked for polka dots (we’re headed to the beach!) and snapped at me when I tried to adjust my toe separator to prevent my hammer toe from messing up his work. After I got up from the dryer and discovered that the toe had, indeed, wrecked one toe, he was truly put out. Argued with me about my polish color (I was right), slapped on new polish without base coat, and literally stomped off, never to return. This, after I had (1) prevented him from undercharging us $ 20 and (2) given his sorry self a 20% tip because my daughter’s silent nail tech had done a good job.
I hope they enjoy my money, because the next time I’ll be spending it somewhere else.

I went for a pedi and manicure and ended up with 3 different technicians. It was like I was moved around depending on who else was getting gel nails. Terrible experience. Go to Lilly nail salon on new shackle… greet experience !!

The Manager «Helen» is so rude to her customers-​Auctually a B**ch-Insulting clients infront of other clients. If I come in and ONLY want a polish change-​I shouldn’t be treated so rudely because I am not getting a complete manicure or pedicure. Having 3 employees then finally Helen walking over insisting on a much higher service when told politely MULTIPLE times no-​Then talks in foreign language to employees about you-​Obvious because they all turn and look straight at you. Her fake smile and rude behavior disgusts me. Not sure how they plan to stay in business. If you don’t want to take my word for it-​Go on in and just ask for a polish change only… that $ 10 will more than pay for their BOTTLE of polish, so not sure what they have to complain about-​SO RUDE and GREEDY! Having been a customer since they opened. I’m DONE. With all the businesses opening around H’ville-Would be glad to see a nail salon that appreciates their customers-Haven’t found one yet… oh and DON“T throw away your gift card in front of her or other employees when there is a ZERO balance left-​SHE will YELL at you in front of everyone and let you know they Re-​use them for other customers and they cost her $ 2 to replace, lol… Thought if I purchased a gift card-​that card now belongs to me?

WORST EXPERIENCE EVER. Helen (the manager) was very rude when we left. We simply brought up how one of us was gushing blood the entire manicure. She would not discount it or even apologize. Helen told us we were not allowed back and continued to insult us. Do NOT go there. Very unprofessional.

Great prices, attention to detail, sterilized instruments, complimentary wine or water, beautiful spa. Pedicure massage chairs are new and work well. I will definitely be back.

came visit my friends all business was closed because snow storm, only place open so i came for a try, business wasn’t busy but the services were quick and cheap, charge me for 40 $ pedicure for 25 $ pedicure way rip off, never go back and tell my friends who live here too.

Very pleasant staff, fairly priced, and well-​done service! I would recommend this nail salon for everyone!

I keep giving this place second and third chances, because they actually do really good nails. I’ve always been pleased with the result. However, the service and the experience is horrible. First of all, they’re unbelievably slow. There’s no reason a manicure should take 2 hours. They have a spa-​like set up, but the employees fail to create a relaxing atmosphere. The manager (?i think?) walks around while talking loudly on the phone, hovers over the employees shoulders, and openly reprimands them. I had one guy actually answer his cell phone during my pedicure. The closer it gets to closing, the more they all talk to each other, on their phones, etc and ignore the customers sitting in front of them. Not bad if I have plenty of time and simply need a mani/​pedi. But if you’re going to relax, or are in a rush, don’t bother.

I will never be back! They up-​charged me on my fill-​in from $ 18 to $ 25 and insisted that I use the «Solar» powder! I am a licensed Cosmetologist, I know what I get on my nails and I have never paid and will NEVER pay again $ 25 for a fill-​in at Hendersonville Nail Spa. She left polish on my cuticles and around the edges of my fingers. Back to Venetian Nail Spa I go… I would rather wait ³⁰⁄₄₅ mins and pay the extra $$ for quality work, then get messed over and crappy work!

Tried out this new place, mainly because the chairs at Tina’s are so old and worn out. Nice pedicure for the price, no wait for me on a Sunday at 1:30. They did a good job, very relaxing. No complaints, I’ll come back.

So after being told there would be a 30 min wait at Venetian Nails, I decided to try this place despite the mixed reviews. I couldn’t have walked away more relaxed!!! The lady that did my pedicure was great. I will be honest though, they ARE lacking in the customer service dept. I personally don’t care much about this as I only care about having a good pedi. I can’t understand what they’re saying anyway, so the less talking the better to me. If you don’t want mindless conversation, then I definitely recommend this place.

Went back here and just as great as the first time. I guess it depends on who you get. Very attentive and sweet, felt very pampered and relaxed. Got Essie polish again and seems to be holding up well. I had a small cut on my ankle and she was very sweet to ask me did it hurt when she put lotion on it, etc instead of just ignoring any conditions you have like some do!

My pedi was good but the whole process wasn’t done how I like it. The more concerning part of my experience was how the manager or owner (an authoritative figure) disciplined the employees in front of me, the customer. I thought the girl that did my pedi did a good job. The Mgr came by to «approve» my pedi and criticized the employee in front of me, pointing her finger at her, talking very firmly and not speaking english. During the same time, another employee asked my how my pedi was and I told her I thought it was good so I didn’t understand what was happening and that it was making me uncomfortable. This same situation has happened two more time to my friend who goes there. There is a time and place for disciplining employees and it is not in front of the customer. I won’t be back.

Meh. Slightly less than average service. Slightly less than average pedicure.
First, when I entered, I had to go look for someone to help me as there was no one at the front desk and no one came out even though they have a door chime. When I found someone, I asked him if they had an opening for a pedicure right now. Yes, he said, right this way. He sat me in a chair where I proceeded to wait over 30 minutes until someone started on the pedicure. I was disappointed he didn’t tell me the truth, which would have been «No, we have a half hour wait.»
About half way through my wait, a woman came over and handed me a menu, no comment, no explanation of ANY options, no questions, no talking, just handed me the menu and walked off. Of course, I know she handed me this so I could pick which pedicure I wanted. They did have a choice of about 10 different pedicures, but the menu had NO description of any service, so you’re left to decide which one you want based solely on the one to two word title.
Once we finally got started, I asked for a deluxe pedicure, but still have no idea what about it was deluxe. It didn’t include even a moment of a foot massage, which was a first for me. I’ve had hundreds of pedicures and never had one that didn’t have at least a foot massage as the lotion is applied.
The lady who did my pedicure did not speak ONE word to me. Not when she sat down, not anytime during the pedicure, not even when she was done. She may have been mute, but my better guess is that she did not speak any English, which would have been perfectly fine, but it would have been nice if SOMEONE in there had spoken to me.
I left feeling like I had been invisible the whole time I was there. Sadly, I doubt I’ll ever go back, which is unfortunate as this place is the most conveniently located of all the local nail salons in this area, in my opinion.

We got gels & pedis to treat ourselves. Hannah & Kevin did great jobs for both of us! Very thorough, friendly, and precise work. And many massages. Thank you for a relaxing time & pretty nails!