Verizon Wireless

Went into Verizon wireless on Cyber Monday so it was very crowded. I informed the Manager Christopher at the door I only wanted to purchase a case holder and would I have to wait? He said he would get someone to assist me. I found my holder within 5 minutes. So I’m standing there with item in hand. 20 minutes go by and someone comes in who needs a holder, they talk to Christopher who tells them they have his particular holder. The customer finds his holder instantly goes up to Christopher and Christopher has a sales associate ring the customer up. I wait till the man walks out and I go up to the counter where Christopher and the same associate is and ask why was he rung up before me, all I have is a holder to. Christopher says he didn’t see me, I said I’ve been standing waiting patiently. So the same associate helps me. While I’m getting taking care I verbally tell him how displeased I am. Christopher overhears me and says «Will I like to go back to the corner and keep politely waiting»! I couldn’t believe it. I let him know that that was very rude and unprofessional. He apologized and told me that I made the situations worse by voicing my displeasure. I’ll be contacting corporate.

Horrible service!!! Waited over 40 minutes and the employees outnumbered the customers. How is that possible? Manager kept saying only 3 more people in front of you and then 2. Employees walking back and forth from the back room. 2 employees helping a person and 1 holding the bag for the other employee. 1 employee just doing stickers on the windows. Finally he said his employee will help but he walked out because his shift was over. 3 people behind the counter and one customer. They looked busy but doing what? We had enough and left. Walked out ad never going back. The manager did nothing! Just walked around with an ipad. How about helping a customer besides walking around and looking at your ipad. Also they had a security guard on duty. That might be a red flag for the issues they deal with. Do not waste your time. Go elsewhere. With I couldn’t give 1 star.

I recently visited this store since I had a problem with my phone while traveling in LV. The lady that helped me was so nice and friendly. She always had a smile on her face and even gave me some tips on how I can make my phone work better! I didn’t get her name but if I ever come back to the area I’ll be sure to visit this store if I need any assistance =)

I had to put my name on a list and wait thirty minutes just to exchange an accessory. Absolutely ridiculous.