UMC Quick Care

This review is for the UMC Primary Care that is attached to the Quick Care. I have been here twice now and really like the ladies that work at the front desk and I have finally found a fantastic Doctor here in Vegas, which is like finding a needle in a haystack, but they are always running behind. I highly recommend them, but make sure to not make plans after your appointment because you will likely be late.

Top notch service from admitting, nursing and physicians. Both Quick Care and Primary care is where I go and recommend both facilities.

This place is horrible I would give them 0 stars if I could. They were quick, but they turned half of the people in the waiting room away, telling the people «that the quick care isn’t for that». I went in because I am going to get clean of heroin and I was just asking for non narcotic medicines for nausea (zofran), and stomach cramps (bentyl) that other places have given me 10 different times, to help me with the detox. I have detoxed many times already but never by choice and each time has been worse than the last, and now even after 24 hours I can’t handle it anymore and I am in a ball in the fetal position crying because I don’t know what to do and I feel like im dieing. This time I want to kick the stuff myself but, UMC Quick Care won’t help me with non-​narcotic prescriptions because I am still taking heroin, but if I wasn’t on heroin and sick, I wouldn’t be able to leave the bathroom/​bedroom much less leave my house and go to a quick care that’s 20 minutes away when I can barely drive my car because it won’t stop misfiring. They were very disrespectful and just didn’t care about any of the patients horrible service do not come here they won’t hep you with anything, they will just send you somewhere else.

In the waiting room for 3 hours with a 4 year old. I have never waited this long even in the ER. So much for «quick» care.

Couldn’t have asked for a better experience. In and out in 1 hour 20 minutes. Had a strained back and the regimen the Doctor put me on worked like a charm. Thank you!

FRONT DESK staff greeted us and patients as they walked in. customer service is focus at my employer I felt valued as a client and patient when being greeted I was helped by the employee on the far right I think it was Monica (Hispanic) Very helpful and fast I appreciate her level of service and efficiency.

Not bad for basic boo boo’s and sinus issues, etc.

Front desk Audree was super friendly and helpful. Carmen the nurse was fantastic, she was caring helpful and thorough. Dr. Tran was friendly as well and very helpful. She answered all the questions we had. Over all it was a great experience the wait wasn’t long and everyone seemed to care.

They have a big sign, stating that they have translation abilities for many different languages.
So, I’m in there with someone who speaks Spanish Only and they couldn’t find anyone to translate to this Spanish-​only speaking patient.
Poor, poor customer service!

Excellent service and a fabulous Dr. Tan… I was in and on my way out in less than 45 min.

It is a mini hospital so if you’re there, you’re probably not having the best of days. Regardless, the staff here were all really professional, friendly and helpful (plus it was clean, which is only really important). I felt like the nurses and doctor were relatively efficient, though at one point the doctor swabbed my throat for 10 – 15 minute test results and came back an hour later to say it was negative and give me the prescription low down (what the fuck?). For a person with like zero attention span, that was a long time to sit in a waiting room with minimal posters. I read Buzzfeed, and a Web MD magazine. Otherwise though I had a good visit. I came in first thing, 8:00am, on a Saturday morning because thanks to extensive Wikipedia, Web MD, and Google image researching, I was pretty positive I had strep throat, thanks tell tale white spots on my tonsils and scratchy throat, but alas, it was just swollen lymph nodes and Pharyngitis! I got two prescriptions and was on my merry way in under two hours. Satisfying experience, and good peace of mind! I would prefer not to come back here, but if I get sick or broken I will be back.

Do not go to this quick care. Waited for 3 hours for a doctor to see us for less than 30 seconds. She was rude and unhelpful. 3 days latter the medicine she subscribed still wasn’t working had to go to another doctor.
My suggestion go somewhere… Anywhere else!

Never again !!! every one is very rude !!! did not get treated had to see another doctor wait time was over 45 min at umc this place needs to be check by a state authority

Workers say on their cell phones and ate at front desk while people waited to be seen. Really makes you question cleanliness with these at work behaviors.

I had a good experience at this UMC Quickcare. I’d slammed my toe on a hard surface the day before (long story) and it hurt like hell, as do most toe stubs. It got worse throughout the day and turned purplish. Oh, no, I thought, not a fracture!
So the next morning (a Sunday), I was at the door when the facility opened at 8 AM. I was the first patient in, but it took me a little longer to register at reception because I’d never been to a UMC site and therefore wasn’t in the system. I got to see a physician, Dr. McHugh, about 35 minutes later. He ordered an X-​ray (right there) and got results from a radiologist about half an hour later. Thankfully, no fracture, just a nasty contusion.
I found the staff very agreeable and sympathetic, and Dr. McHugh was awesome. He even examined the X-​ray himself, didn’t just rely on the radiology report. The location was clean… my only complaint is the chairs in the waiting area, not very comfortable and too close together. All told, the waiting time was reasonable, given that the Quickcare section is a walk-​in without appointments.
I’d return here if I needed urgent care again.

This clinic really surprised me with their wonderful customer service. I just left after stepping in less than 35min ago with a split laceration on my head on Easter weekend. The front desk, Tina, efficiently processed my information and the charge nurse Carmen saw me soon after. The doctor was super kind and gentle as she stapled my head. From the beginning to the end, I felt the team there was caring and really took care of my needs. Thanks for the great experience!

I have to give this clinic props and a BIG THANK YOU! I was cared for with respect and dignity and in an organized timely manner. The front desk staff was very pleasant and efficient. Dr. Vu and RN Steve were great.
So many people complain about walk in clinics, but you have to remember that you are coming in to see a Doctor for acute symptoms without making an appointment. I hardly hear people complain about having to wait at Supercuts to get their hair cut, so keep that in perspective. And if you like broke your leg or something go to the ER, duh people!!!
I recently moved here from CA and I don’t have a primary care physician set up yet and had to get some medical care. I walked in yesterday but the place was packed, and I had a commitment later in the afternoon. My medical issue needed to be dealt with but I could wait one more night, as I’ve been lagging on getting it taken care of because I didn’t know where to go.
I got great advice from someone who suggested to get there before they open at 8am and line up at the door. So i came back today and did that and was in and out in 1 hour! Yay! I got the prescription i needed and got good advice from Dr. Vu. He was very caring and quick, but gave me enough time to listen to my needs. Steve, my Nurse was excellent, took my vitals and gave me enough time to list my medications and medical problems. I didn’t feel rushed, just a sense of efficiency.
I’m glad I came here. I actually came out of my way to come to this clinic because when I called the front desk staff was very nice on the phone, and when I checked it out yesterday they were really cool and told me that it’s ALWAYS super busy. But i confirmed that they could deal with my medical issue and they said they could, and did! Also the waiting room is clean, the triage area is organized and clean, and the exam rooms were clean. If I was super sick, I’d go back and wait even if it was a couple hours.

Props to all the staff here! I came in here Christmas Eve because I lost my voice and was struggling to breathe. I had a flight to catch later that night. I think I walked in right after 8 am, when they open, and there were about 6 people in front of me.
The front desk staff was nice, friendly, made conversation, and actually smiled! Thank you guys for that. When you are feeling crappy and you are in a waiting room with a bunch of other sick people, it matters!
I think I waited for about 45 minutes before they called me back to see a doctor. The nurse that took my temperature, etc., was nice, but straight and to the point.
I ended up seeing Dr. Tran, who was really really sweet, and seemed genuinely concerned. I ended up having asthmatic bronchitis, and Dr. Tran was really sympathetic about the pain I was in, which all of us patients know really make a difference in how you are feeling when you leave.
She wrote me my prescriptions, and I was out of there within an hour. I live in Spring Valley, and I drove out of my way to come here because of the stellar Unilocal!reviews. Thank you, my Unilocalers! for always steering me in the right direction.

NURSE CHRIS P. You were awesome and funny ! Thank you for being a cool and respectful nurse. Trips here aren’t always fun but your attitude made it lively!
I can here Friday at 1 and was in to the doctors room at 145. I do not have insurance and they charge 83 dollars for a «deposit» then the rest of charges billed.
The ladies at the front desk were cheerful and helpful.
I honestly have to complaints probably because I didn’t have to wait an absurd amount of time. The employees made it a nice visit

My visit here was for something minor. Came to get my eye checked out because it was a bloody mess and looked horrifying like «Walking Dead» according to Mr. B.
Walked in with no appointment late afternoon on the weekend. Waiting area 4 people ahead. You sign in first at the front desk clipboard, take a seat and wait to be called.
Receptionist called me about 10 minutes later and asked questions and took my information. Bring your health plan card with you. It is stressed you also need 1 form of picture ID also. Payment taken upfront. Only out of pocket expense was our copay since I have medical coverage.
Waiting area is small, bare bones, just a bunch of uncomfortable chairs squeezed into the small space. Thank goodness it wasnt crowded, I would be afraid to catch someone else’s germs if I was sitting too close by… eek.
It wasnt too long after the medical assistant called me in, took my stats and put me in a room. Doc came in few minutes later, took a look at my eye, assured me I was going to survive and I didn’t have no brain aneurysm, just a busted blood vessel that would heal on it’s own.
From the time I checked in til the time I walked out was just a lil over 30 minutes. I never felt the staff nor Dr rushed any of the patients either.
This place is not fully equipped to be a true urgent care facility so skip and save yourself time and grief if you are having chest pains and go to the nearest ER! For things like sore throats, earaches, and bloody eyes, you’ve come to the right place as this place is designated «quick care».
This visit was less stressful than going over to St Rose Siena’s Urgent care where you spend your first 15 minutes hunting down a parking spot and walking a distance before you even reach their facility. Anytime Im there it’s 3 hour visit at least… but 30 minutes here. now that is QUICK!
So 30 minute visit, attentive Dr. and staff… Im a fan of Quick Care.

Dr Cordero is a smart dr. However the wait time and over crowdedness of this place makes it unbearable. I’m at the «primary care» part of this facility not the urgent care although they are connected, I must change dr’s.