U-Haul Moving & Storage – Henderson

We’ve used them for their trucks and propane… both experiences were good!
When you are moving, you are using all of the energy you can to unload the truck. Next step is to drop off the rental truck. Fortunately, this location has a 24 hour drop off so you can leave the keys in their drop box and leave. It’s very convenient to get that out of the way. Since it is located off of 215 & Russell, you can easily jump on and off of the highway. Easy peasy.
Another nice service they offer is propane refill. Yes I realize it is probably easier to do the propane exchange at many various places. But if you’re out and about, it’s quick and painless to come here. The service here has been good. The cost is about $ 5-​$ 7 less to refill than exchange. If you’re paying by card, they can run it as you are standing out by the propane station. A weird quirk is that the employee uses his phone without a card reader to run your card. A bit odd but we haven’t had any problems as of yet.
We’ve been lucky every visit here with good and quick service!

Wonderful experience. Everyone was very informative and it made the experience very easy. Dropping the truck off was the best part! I didn’t even have to go back in they emailed my receipt to me. I will definitely be using this u-​haul location in the future.

Worst truck rental experience ever! After Budget called 2 min before pickup time to let me know they didn’t have the truck I rented, I thought u-​haul was saving the day. I talked with 2 people and clearly explained to both that I was planning to drop the truck off at a different location than pick up. They had a truck ready to go and I picked it up. Imagine my surprise when I received over $ 300 in charges for returning the truck to a different location! I fought for 2 weeks and finally got a refund after finding out no one in the company knows what anyone else is doing. I figured it was resolved until 2 ½ months later u-​haul arbitrarily decided to pull $ 17 out of my bank account. A call to customer service resulted in being told I would get a call back in 3 days. 5 days later I called again & was informed it was a fee for returning the truck to a different location! Argh! No refund this time… and apparently nothing I can do. Don’t rent a u-​haul!!!

Renting the truck went just fine, except when I went to drop it off I was told some info that I hand no clue about during the rental process! When I returned the truck to the Craig and Commerce (In Town) location, I had an additional $ 10 fee on top of my original rental agreement. Not once did the rental agent say anything about how many miles I could drive. Apparently I went OVER my miles and I only went 50 miles total. Not until we dropped it off were we told about our 30 mile min for the one way trip. It would have been nice if the rental agent explained to me the rules of mileage.
Also… Why the hell is the $ 19.99 price advertised on the side of the 10′+ trucks when it damn sure don’t cost that low for those trucks. Smh!!!

Excellent service! The customer service agent Chase did a fantastic job in explaining options. I had a one-​day rental and made sure to return the u haul truck on time. Because of Chase’s hospitality, I will return in the future for my next move!

This place made the mistake of sending a customer service survey. Oh dear. Under the section for «Do you have any comments?» they found the following:
«Inform renters what they can expect to pay. I booked a van ready to pay $ 19.99 plus some mileage. Nowhere on the site did I see a requirement for $ 100 deposit that had to be put on plastic, even though I had cash in hand anticipating that there might be a deposit. Now I’m struggling to make it to the next payday because I’m waiting to get the deposit back.
Furthermore, your staff could stand to be nicer. The girl was not even making an effort to try to help us around the deposit situation, forcing us to make an extra trip when we were in a time crunch.
I will not recommend this particular location. It hurts the brand image of U-​Haul.»
Hell hath no fury like a Unilocaler scorned.

I recently was in Henderson, NV for a business trip and had to pick up a uhual for my client. Upon arriving to Henderson from Los Angeles, my car broke down. This meant that the Uhaul became my solo transportation during the process. I was so grateful that Uhaul was able to bump up my reservation and make accommodations for my request! Life saver. Thank you.

This is an incredibly efficient and organized location. I love the ease for unloading and storing in a climate-​controlled facility. On the other hand, online bills are mis-​leading. Payments are due on the due date but up until that date, it will show zero balance. It gives the idea that on the due date, nothing is due. Make sure payments are made regardless of what it says up to the due date because after that date, any payment is considered late.

Slow service, staff lacking knowledge. Staff is more interested in talking amongst themselves then helping customers.

After getting screwed over by another U-​Haul location just a few miles away, this location had the truck ready for us by the time we pulled in.
Outstanding customer service and no hassles. Good job!

SLOW. Slow getting propane, and was surly. slow renting vehicle (took almost an hour). Tire was low and then needed replacing. On the upside they took a day off rental.

Was helping my sister move. Not sure what to expect from a U-​Haul. The staff was friendly and insured I knew everything I needed. It did take a long time but I would presume it’s the nature of the business.

Quick, efficient, clean.
They have a bunch of trucks, a large staff and tons of moving and storage supplies. All that translates into the best U-​Haul rental place I’ve used in my many years in Vegas.