TruGreen

Worst lawn service ever… Pretty sure they think because theyre a nation wide company they can just shit on anyone and get away with it. The people in the local Las Vegas office are completely incompetent and apathetic. I paid over $ 300 the past year from them to spray weed control on dirt, my grass looks no better than when they started, and anytime I talk to someone in the office I am made to feel like Im the one annoying them.

I had a guy knock on my door offering services from TruGreen. He told me that he noticed the weeds in my backyard and the situation of my lawn. I told him I’m not worried about it right now. He asked me ’ when will you worry about it then? ‘. He told me he will leave his brochure with his contact # anyway even after I told him NO many times and even closed the door. He was still yelling thru the door. I contacted the number of TruGreen from the brochure to complain about their representative John B. Call went to voicemail. When I have the money and the time to fix my yard, this company will be the last on my mind.

My husband signed up for service with Trugreen Chemlawn and they treated our lawn for a year and it never looked good ever. We always had trouble with parts of the backyard and they promised they could make it green and lush. Last week someone came out and sprayed our lawn and then I was billed $ 45.00. I did not realize that our year contract, which was prepaid, was over.
2 Days later our yard started to turn brown and crispy in a large area. I contacted Trugreen twice but never got a response either time. There is no customer service there. I am done with them forever. I wish I could attach the pictures of my brown lawn thanks to Trugreen.

They are the worst service I’ve ever dealt with, they don’t even deserve one star. They lied to me when I signed up. I signed up for a yucca injection for my plants, which was twice a year and then an organic fertilizing twice a year. They started to bill me every mouth after that for services I never agreed to, such as watering my shrubs. I have a drip system never asked for that. Then pest control was my next bill, I’ve been using the same pest service for years. Guardian Pest Control this company is the best ever! The yucca injections killed 4 passion fruit vines & none of my fruit trees produced this year. Their service is a rip off. they keep calling me and harassing me about a bill that was to be adjusted by the management. Every time I talk to customer service their kind and say they’ll take care of it, but then I’ll get another call in a few weeks. I’ve cancelled all my services with them.

so I call them and set up 1 year service. they call and say we will be there next day some time? When I set up account I noted dogs and gates locked. so I called local # and lady says they have all day to come out whenever. So I wait all day. young guy comes wanting to areate. I said what about seeding? he calls and finds out that that’s included but has no seed. Im no expert but you areate to get the seed into the ground. So he says he’ll come back in few days with seed. 2 hours later another guys comes over and says he is there to spray. He is unaware of the other guy? I explain, he says oh you cant seed for 21 days after spraying or 2 weeks before. He then asks me what I want to do? I said «your the freakin expert? so he says we should spray. then first guy calls and says we don’t seed in spring here, only fall.
Next day I called home office and asked to have super call me. 2 hours later I called back and lady told me they had only 2 supers and 1 was out and the other in the field. I told her that’s part of their problem then and canx my account. when she asked why I said «because you people have no clue what your doing». that was 2 weeks ago and no one has called. holy crab grass batman! these guys are idiots.

UPDATE: 2015: They have called me a couple times trying to get me to redo the service and I ask for 12 months spraying, they say they can, and then in the course of the conversation, they try to baffle you with less numbers and multiple lawn and tree spraying so it comes out to 12, etc., I finally told the guy no, and blocked the number. Cost is very high, since it’s not a lawn, just weed spraying, compared to other services we have had with full lawns and trees.
After I placed my review here on Unilocal, I got a call from the «new» office manager, with promises of big changes and people had been replaced, etc.
A few days later they came out to the see my yard, where the dog kennel was, etc. Yes they could take care of the grasses, they couldn’t.
Today I cancelled the yard spraying. I have a mostly rock yard with a few plants. And a few weeds.
I don’t want to call them every other week when we have a drop of rain in LV because that’s when the weeds start.
I have lived in 3 different states using TruGreen, they all came monthly. Don’t know why they won’t do it here in the desert.

These guys work around my business area 2 – 3 times a week, and they are very unsafe. Constantly parking in the middle of the road with no cones or safety flags, often in blind areas if coming around corners or out of drive ways.
They’ve turned the local driving into a safety challenge.
Also their favorite pass time seems to be blowing the dirt and debris from one location to another, instead of actually picking it up and bagging it. DON’T leave the windows of your car open when they are around unless you like dusting !!

I had the supervisor of the local office come to my door looking to sign up new customers. I had heard of TruGreen. I am from the South and they are a big company there. So I signed up for a minimal amount of service and pre-​paid my account for the year (about $ 200).
At first things were going well. The only thing I was not happy about is that they were constantly calling me offering more services and I had to keep telling them no.
Then I got my first call from their collection department at 7pm. They told me I needed to pay for a lawn application. I told them I had pre-​paid my account. The collection department said I would have to talk to the local office. So I called the local office and spoke to the lady in the office there. She said they had just converted over to a new computer system and she was working the kinks out of the system. She said she would fix my account and I would not be getting any more calls from the collections department.
Over the next three days I got 4 more calls from the collections department. I called the local office again. I was told the problem would be taken care of but two days later I got a call at 8pm from the collections department.
The next day I called and cancelled my account with TruGreen. I was told I would be sent the balance on my pre-​paid account. I still got one more call from the collections department two days later but I had a cancellation number to give the collections department to have them quit calling me. More than a month goes by and I do not receive my check. So I called back today.
I asked about the balance on my pre-​paid account and I was told I told them I was sent a refund check. I said that made no sense otherwise why would I be calling asking about the refund. After being put on hold several times they saw I was never sent the balance of my account. I was told I should get the check next week. I hope so or I will be calling again.
I cannot recommend this business at all. I think as an overall company they are good and have a good product but this store for certain seems to be highly unorganized and too pushy with their services.