St. Rose Dominican Hospitals – Siena Campus

After I got rear-​ended at a red light I visited St Rose Dominican ER as per the urgent care recommendation.
I have to say I was very pleased with the level of care from the nurses and doctors. They were listening attentively while I was describing the pain I was experiencing and made sure that I was cared for. The next day, I received a call from the ER as a follow-​up to know how I was doing and if they could do anything else for me.
That was the best ER care I ever had until the following happened.
On the other hand, their billing department needs to be improved.
I visited the ER on April 2015. After a month or so, I started receiving letters from my medical insurance saying how much they will be covering and how much I have to pay. 2 weeks later, the first ER bill arrived which was for the X-​Ray and was paid right away. Months go by and I never received the other ER bills. I called the ER billing department and a lady mentioned they were still dealing with my medical insurance.
Again, months go by and nothing from them. On December 30^th 2015, I received a call from the ER billing department and went to voicemail, mentioning she needs to verify the billing address. Since the voicemail did not sounded extremely important, and be in the holiday season, I returned the call on January 2^nd 2016.
The lady, the one who called me, said «sorry the bill was sent to collection». Now, imagine how furious I was to learn that when I am in the process of buying a home and hoping that will not prevent me from closing escrow. I asked her why the bill was sent a collection agency. She said «December 31^st 2015 was the cutting time and per law she cannot say that on the voicemail». After checking the address she got it wrong, which is interesting because the X-​Ray bill arrive to my home without an issue. And I have a hard time believing the letter took 8 months for it to be return to the ER billing department. The fact the billing department waited the last day to call to verify a billing address is extremely poor customer service.
With that says, despite the very good care from the doctors and nurses, I will not return or recommend this ER, only to be cared for and then have the future I am building destroyed by their lack of care from their billing department.

The pediatric ER is wonderful and very caring but their billing practices are unfair and excessive for a bead removal from my child’s nose (urgent care wouldn’t see him bc of his age) the total charge was over $ 2000 and billed as a moderately difficult case taking 90min+ I was only there for 15 min total and I help hold my child so the bead could be removed

I was there last weekend and I could NEVER say enough for the treatment I received. Yolanda, my nurse was kind, caring, sweet, attentive, gentle and finally made me comfortable with an annoying bandage I was dealing with after surgery. The dr. (I think it was Dr. Yang) was an amazing smart, intelligent and empathetic human being. Cancer isn’t fun to deal with and I am so grateful that there are people who care and treat others with respect.
Thank you!

I’ve been to a few Quick Care, Urgent Care, and ER facilities in my time, but have not had the pleasure of experiencing the professional and caring attitude as I did at this ER. Dr. Howard Yang and RN Yolanda were thorough and professional.

I’m nearly 20 weeks pregnant. I went in for pain in my lower back and abdomen. I sat in the ER for almost 5.5 hours and never once saw a Dr. They didn’t try to give me anything to help with my discomfort and told me there was nothing wrong. I went to my OBGYN today. Turns out there was something wrong. Maybe if this hospital paid a little more attention they would catch a potential seriously problem. Thank goodness I listened to the feeling in my gut and insisted that I see my actual Dr. today. It makes me second guess delivering at this hospital.

Worst hospital basically based out of the waiting room you will never get a bed even if your dying the staff is crass and do not care. I don’t recommend this hospitsl

I delivered my first child here two weeks ago and he was six and a half weeks early so he has spent these past couple weeks in the NICU. First off, all my nurses during my stay were fabulous. I can’t remember their names on the first day but I remember Falisha and Miki were my last nurses before I was released and they took excellent care of me and were warm and friendly.
I’ve spent a lot of time in NICU over the past two weeks and my son has had a variety of nurses while there. Out of the many nurses he’s had during his stay there has only been one I strongly disliked (there is one other I haven’t been thrilled with but I only saw her once briefly). Some of his amazing nurses like Sheila, Sharon, Theresa, and a couple more whose names I can’t recall have been nothing but doting and caring to my child and wonderful to me. Even some of the other staff like their speech therapist and March of dimes representative Desiree have been awesome. I may not be able to bring him home yet but I know he’s in good hands with them.

My son and his fiancé were sent to Siena because she is 28 weeks pregnant and has not held anything down for a few days. I was shocked at the way she was treated. She was there in Dec. for the same reason, and was treated poorly then, too. As soon as staff/​doc found out she is using a midwife, she was mistreated and had horrible things said to her. She was told they were going to hurry and get her out because she is «anti-​hospital and anti-​Doctor (what?!?). The DOCTOR even came in and told her that because she is using a midwife she is putting her own comfort above the baby’s health and safety. They gave her IV fluids, Zofran by mouth (that she threw up), and sent her home.
We are now at Centennial Hills Hospital, where the doc and nurses have been respectful of her decision, nice to her, and ensuring her comfort. They are keeping her overnight and said they will not let her go until they are SURE she is better.
Her first child was delivered at Siena, as were some of my other grandchildren. There were no concerns then, which is why I am shocked.
I read through comments here and see that this isn’t the only time a mom who chooses a midwife has been treated so poorly.

I was sent to Siena via my midwife when I was around 34 weeks pregnant. This was my second pregnancy. I was experiencing intense pain in my upper left abdomen pain and we couldn’t figure out the source.
The maternity ward doctor on duty was an Indian/​middle eastern woman. She was more concerned about the fact that I was having a home birth than the reason I was there. She ordered a blood panel, strapped me up to monitor the baby, and ordered an ultra sound for my RIGHT side. It was extremely painful to lay on my left side while they scanned my right side. When I asked the ultrasound tech why she was only scanning my right… she said that’s what the doctor requested. And not to worry because I don’t have anything on my left side that would cause pain.
The doctor told me my blood work came back fine and my kidneys, gall bladder, and liver were okay via the scan. She said she figured I had pain coming from the right and it was radiating to the left. The scan ruled out those organs so it had to be heartburn. She insisted on doing a vaginal exam. I have no idea why since that is not my upper left and the baby monitor showed no signs of labor or contractions. (I was there for about 4 – 5 hours).
She then proceeded to tell me how I’m not used to how my body is feeling because I’m pregnant. And that my baby is pushing up on my esophagus causing said heartburn and discomfort. It’s just radiating more to the left. I was still getting lectured on my home birth decision at that point and that was the main focus of our conversation. She then requested they give me Mylanta. I refused the Mylanta because I knew it wasn’t heartburn. She proceeded to prescribe me some to take at home, which I also refused. I was in tears because of frustration and insisted on being released. What was the point in still being there?
The pain got worse that night (I had already been dealing with it a few days at that point) and I went and saw another doctor at a different hospital. It turns out I had acute pancreatitis. She called Sienna and asked for the blood results they pulled. It turns out the Siena doctor ordered a basic pregnancy blood scan… something you would do on a normal pregnant patient. This new doctor was baffled at the fact she didn’t check my enzymes or anything else for that matter. I was treated like a normal pregnant patient, not someone who came into the emergency room in pain. Again, the Siena doctor was obviously just concerned I was having a homebirth and wanted to check my pregnancy out for herself, since I refused a vaginal exam. This new doctor said they should’ve checked for lipase and amylase, which they did not. She then laughed when I told her they said I had nothing to worry about on my left. She said if I ever run into that doctor, remind her there aren’t only organs on the right side of the human body.
I was then taken care of and thankful SOMEONE finally listened to me. To be brushed off and told I had heartburn and given and anatomy lesson about my esophagus was frustrating and insulting. And then prescribed Mylanta? Even if it was my first pregnancy, I’m not stupid. But this was my second pregnancy… I had obviously experienced this stuff before and would know the difference between heartburn or something more serious.
Women who choose to have a midwife typically do so because they experience incompetent doctors such as this one. I had a similar experience with my first son at a hospital that resulted in my and my husband’s decision to not go that route again. She only confirmed our decision.
The nurse I had at Siena was amazing. She was a young black girl, but unfortunately I can’t remember her name. I felt like she was the only one who was genuinely listening to me. I kept thanking her over and over… And she suggested I go get a second opinion because I was obviously in pain. This nurse and the fact that your hospital is beautiful is what gave you 2 stars. If you have more staff like her who genuinely care for people, your hospital has hope.
This was my first and only experience with Siena. I will not be back unless I have the unfortunate event of being sent there against my wishes.

I can’t say thank you enough to this hospital they have the best employees
My nurse was Lourdes she was the nicest nurse thank you to the er Doctor and the restmatory therapist thank you

Had to take my wife to St. Rose again as nothing else was open or close that evening
5000.00 for an emergency visit for my wife. (Stomach pain) Nothing found. Pain subsided on its own.
billing does not answer the phone. left messages nobody calls back.
They do not send the required paperwork to our insurance company to process.
They instead send YOU the bills.

This review is for the L&D department. If you are pregnant and need to be induced, do not allow your doctor to schedule you at this hospital. Apparently they can bump you if they want to, possibly as many times as they would like until they decide you’re finally important enough. I have been scheduled for weeks due to having a high risk pregnancy, which, obviously, means my baby is at risk. I was scheduled to start the process at 7:30pm (which is a ridiculously inconvenient time anyway that I did not agree with, however that’s what they scheduled me for anyway). At 5:30, I got a call telling me that they have «conflicts» at that time and that I will get a call «sometime before 9pm» to figure out when to reschedule me «because according to your chart, we really need to get you scheduled». It’s not even 7 yet, how do you know you’re going to have conflicts at this time? Anyway, moving on. This doesn’t mean I will be rescheduled for a time before 9pm, this just means that they want me to wait by the phone and keep my family waiting (some of my family took off work for this date btw since its been SET FOR WEEKS) for them to call me to pick a new time (which at this point I’m sure they’re going to give me another call before THAT time to keep putting me off until, you know, there’s serious damage to my child). When I very angrily asked if this meant I would be rescheduled for some asshole time frame since they want it done tonight, for example 2am, the person on the phone seemed to find that amusing and reassured me «oh no it wouldn’t be THAT late», but couldn’t tell me a time it might be. After this fiasco, it wouldn’t surprise me if that time was 1:30am (well it’s not 2am hyuck hyuck folks). And apparently even if I go in, they will refuse to take me unless I go into active labor and then they will be FORCED to take me. That’s FANTASTIC since if I was GOING to go into active labor on my own, I WOULDN’T NEED TO BE INDUCED WOULD I. I don’t even know if it’s their policy or my doctor’s policy because when we called my actual doctor to complain, we got her answering service (who seemed to think she wasn’t aware of what was going on) and apparently I wasn’t important enough for her to call back because her nurse did and told us it was the hospital’s fault because of their policy. So quite possibly this was decided behind my doctor’s back.

Had to bring my son here on christmas night because he had the case of the stomach flu and all the staff at the ER and pediatric unit were all so friendly and nice! The new building was pristine. all the people who attended to us were so patient and attentive even though there were a lot of people in the pediatric ER. This is probably one of my favorite hospitals in the valley!

Came here a few nights ago and met more than a handful of compassionate and efficient employees who treated me like a person, not a number.
*SW Corner of Eastern & St. Rose Pkwy.
**Parking was convenient.
***TV’s and ample seating also available in lobby.
****Free WiFi w/​access code good for 14 days provided by security in lobby.
*****From check-​in to discharge, this hospital ER staff has their act together!
******Love the option to have medical records emailed for download/​access from home.
Overall, the ER @ St. Rose Hospital was quite impressive compared to most hospitals in the Las Vegas Valley.
See 1 photo below…
Unilocal 300 CHALLENGE 2015: #294

Jesus Christ this is the worst hospital I have ever been to in my life. No sense of urgency, the nurses and staff are super dismissive.
They know nothing of where the doctors are and I even asked another nurse for water and she said «I’ll have to check with your nurse» I get it if I was going to go into surgery, but lady, can you check on it ASAP? I waited at least 40 minutes and still had to remind her and she said my nurse was occupied so she wasn’t able to get me water. THE WORST. After waiting 2 ½ hours in the hospital room with bedsheets drenched in my blood, I walk out of the room and ask ANY nurse I find, how long until I see a doctor or maybe if one of the nurses can help me out. The nurse (short brown hair, eyeglasses) says «We only have one doctor on shift until 7am. I don’t know when he will be seeing you, he is busy with another patient. We aren’t allowed to touch the patients, I’m sorry. But, I can get you some new sheets». Unbelievable. I received the new sheets, cleaned myself up as best as I could and walked out of the hospital room.
I asked the lady in the front if I would still be billed, even though I wasn’t seen by the doctor. She replied «no? You shouldn’t be.» — another employee overheard the conversation and stated, «Yes, because we took your vitals unfortunately you will still be billed even though you didn’t see a doctor»
Does anyone in this «emergency center» know what’s going on? Anyway, I got billed.
Thank you St. Rose for this unbelievable health care experience that you show your patients. I’m grateful I wasn’t on the verge of death or else I would have been dead.
++ Don’t even wanna hear about the wait times. Do not go to this hospital even if you have a minor injury, you’re better off googling it or asking others for damn home remedies.

I love this hospital… It is the cleanest, the staff is the nicest, the food is even the best. I think you have to take Unilocal hospital reviews with a grain of salt, most people come in sick, through no fault of the hospital, and if something negative happens health wise its automatically the hospital’s fault. As a medial professional this is just not the case. The technology here is amazing, all of the staff (at least in the med-​surg unit) has hands free walky-talky’s, which make communication much easier i.e. your call light is answered sooner, as well as cuts down on germ transmission as its hands free. They also have noise level lights as to visually remind the staff that things are getting noisy, i.e. you sleep better. Another thing I enjoy is they play a lullaby every time a baby is born, Its a nice positive note to be reminded of especially when you can be in there for some not so happy things in your own life!
All in all if I was sick I would want to go here!

Thanks to all the staff here!
I am so greatful for the way they treated my mother. Words cannot express. All the nurses are so sweet, and the doctors so helpful. Everyone goes out of their way to make you feel good and safe.
Thanks again!!! GB

The good:
Nice location, front staff was nice, clean environment and the overall nurses and X-​Ray technicians were professional.
The bad:
I came here on June 20^th in extreme pain. I came under the advice of my gastroenterologist who stated that it was imperative that I go to the ER primarily because of the size of the gallstone I had. My main concern was that the previous week after a routine ultrasound, I had a very large gallstone. I expressed my concern and wondered if my stone could be somehow getting worse. I was already scheduled to see my surgeon at another facility but not until the 30^th.
After running another ultrasound, CT Scan (which was NOT needed) and blood work, the attending doctor told me to go home and take a laxative and that my gallstone «wasn’t that bad».
I suffered for 10 more days until I finally saw my surgeon who was livid that St. Rose didn’t just pick up the phone and call him during my visit so that I could have emergency surgery.
I’ll never come here again. The lack of compassion these people have I really have no words for. This hospital is fairly close to my home but I would rather drive the additional 25 minutes to go somewhere better.

I’m going to start with saying WOW. I really wish I could give this place 0 stas but I was happy with SOME of the staff everything else deserves 0 stars.
We will start with the fact that my Grandma was on the ER for close to 30 hours and rarely got help from the nurses. My mom had to help her up to use the restroom every single time. They would ring the call button and it would take 40 plus minutes to get a nurse in the room by then she was always too late for whatever she needed. At one point blood was taken twice in an hour period and the nurses didn’t realize that had happened until my Grandma who is having heart issues and internal bleeding told them.
She arrived at the hospital around 11 am monday and around 4 pm Tuesday they finally did the first procedure to find the bleeding which came up inconclusive and she hadn’t eaten since Sunday evening. After that there was finally a room available for her. So 29 hours later she finally had a room, that is absurd.
We get up to the room and my mom asks if she should stay the night because my Grandma needs assistance for restroom. The nurse actually says «If you could that would be great we are busy and funny thing is we don’t have a CNA on duty to help us.» That is not a funny thing at all. They are grossly understaffed and not providing the level of care patients deserve. I will never take anyone I care for to this hospital and no one else should.

The staff here at St. Rose have been absolutely amazing. My wife just delivered our second baby and the service we got the first time was the same if not better than the second visit from over two years ago. Nurses are extremely patient and never made us feel uncomfortable.
When my wife was experiencing labor pains they got the specialist immediately to perform the epideral and even that person was very gentle. Just overall a great experience and real professionals here. Our doctor even got to the hospital within 15 minutes once she was ready to deliver. I was very satisfied with my visits here.