Salon Nouveau

I just had a gel manicure and spa pedicure from Nikki at Salon Nouveau. They were on Living Social and I thought I’d check them out. I was 5 minutes late. It’s not the easiest place to find. The girl at reception was the same girl who did my service, Nikki. She made it abundantly clear that she was not thrilled to do my nails given it was through Living Social. I asked about a French Manicure and she said «Oh that’s extra and I don’t have time because I have someone coming right after you.» I tried to make the best of it and be as friendly as I could be. It seemed that she was warming up a bit but then she saw that I had an acrylic nail on one of my nails. «I wish you would have told me before because the nail polish remover eats through acrylic and I don’t have time to fix it because I have someone right after you and you were late,» she said. No one wants to constantly hear about the appointment after them as if the person is not fully present for your appointment. No one wants to be chastised either. She asked me if I wanted my nails cut down but I was too afraid to say yes because she was in such a hurry. The rest of the appointment finished in silence. My appointment for a gel manicure and spa pedicure was at 9am. She finished by 10:30am. I thought I’d wait until my toenails were dry before I left. At 11:00am a customer came in. Nikki said, «you’re early.» Her appointment wasn’t until 11:30am. Then why did I feel she was rushing with me the whole time and chastised me for being 5 minutes late? She does a decent job but her customer service is the worst. She will not get repeat customers if she continues with that attitude.

So let me just start by saying, don’t let the two star review scare you. I’ve been seeing Melissa here for the past year. This salon is clean, all the staff are very friendly and welcoming, I feel like part of the family, which is rare! The stylists are top notch and will give you a great experience! Give them a chance! I promise you won’t regret it!

I am really impressed with this salon. Especially by Cece — my stylist.
I won a $ 50 gift certificate a while back through a raffle. I finally got around to using it since I was in need of a haircut. I called Cece at about 9 am and she was quick to get back to me. I made an appointment for 12 and that was that.
It was frustrating to locate the actual establishment since it’s pretty tucked away. But once I got there Cece was waiting for me at the door and quickly seated me. I talked to her about what I wanted and she quickly got to work.
Although the service was technically free for me, she did not treat it as such. She put a lot of time and effort into my hair, and gave me recommendations as to what would look best. I was super impressed with the result and she was even nice enough to straighten my hair for me. I also really enjoyed the fact that she kept conversation light and short. I definitely appreciate stylists who place their attention on my hair, instead of trying to make conversation.
I look forward to returning for other services sometime soon!

I wish I can give a negative rating. The WORSE service ever! I was there for two hours for a terrible job with so call man/​pedi that a five year old can do a better job! Mani is nothing but a nail paint. She didn’t soak my hand, cut cuticles or even lotion my hand. There’re more nail polish on my fingers than on my finger nails same with my toes. I had to walk her through the process. At one point, I filed my own nails. The lady was slower than snail. I’m so angry right now! If I was the owner I would be embarrassed! How do you allow such horrible service? How do you stay in business? Are you paying attention to these reviews? Ladies, please save your precious time and monies, DON’T GO THERE!!!

Bought a groupon deal for this place I would much rather go to any other place to get my nails done. I should have read the Unilocal reviews first. The nail tech I don’t think knew what she was doing. she didn’t even scrub rougher skin areas barely even got all the old polish off. I didn’t even want her to finish with the gel nails the customer service sucks, when they were running behind she said it’s because they were doing me a favor by fitting me in and I tried to make small talk with the nail tech and she was pretty mute. I had her stop in the middle of service and I walked out Horrible. And never again

The worst!!! I left my pedi with a bleeding heel. I requested a refund but even with photo proof, my name in the appt book AND a receipt the owner wanted to investigate if I was ever in the salon at all! She wrote me a ranting note about her surveillance cameras but refused the refund. I also noticed too late that instruments DID NOT come out of clean pack or any sanitizing liquid at all.

New to Henderson and got so Lucky choosing this salon. I have hair extensions and when I moved to town I desperately needed them redone. Vanessa was quick to get me in, fix the poor work the stylist before her did on my extensions (at a different salon), and did an amazing color and cut! My hair was so matted from being behind on my appt and not being told how to properly take care of my extensions. She got through all the mats with minimal damage. She did an amazing job. 3 weeks later I haven’t lost one extension and they look and feel great. Heather waxed my eyebrows better than I have had in years! I got exactly what I asked for in a waxing. Last Tiffany rocked at my nails! Perfect length, the design I wanted exactly, and again 3 weeks later still haven’t lost or broke one. Thanks ladies!!!

The worst salon on the planet!!!
I went to get my gel nail manicure and pedicure done after I purchased the living social $ 35 deal. The nails were done by Chloe Adrianna DeTillio. That was on Saturday at 2 pm, at 4 pm one of my nail fell
Off. I was like, alright, I’ll call the salon. When I called the owner said there were closing and I’ll have to wait until Tuesday to get them fixed. She didn’t apologize or sound concern. Who cares I’ll walk around with one of my nail chipped off for a few days!
So Tuesday comes and by then I have all my nails come off. I call in the salon to see if I can swing by to get the nails fixed and the owner picks up the phone. As soon I explained to her I’m the one who had called on Saturday she tells me she’s gonna «transfer «me… She «transfers «me to the voicemail. I call again and she did that 4 times! Finally I ask her: Excuse me, where are you transferring me to? She answers: To the reception! and she hangs up.
So I drive over there. I walk in and the owner is getting her hair done playing a possum she’s not the owner. The reception lady tells me there’s nobody who could do my nails today. I ask for refund. She tells me she needs to talk manager… and that. the owner is off today!!!
I was thinking to myself it was kind of a joke or something … So what I do is I walk over to the nail area where I got my nails done and who I see is the girl who messed up my nails!!! I just couldn’t believe my eyes! She was with a customer so I tell her that my nails all came off and I need to get them redone. She looks like she had nothing to do with it and tells me she was busy. So I go back to the reception lady and tell her that that’s the girl who did my nails and I ask her why she had told me there was nobody who could fix my nails? She answers that she didn’t know that girl does nails. All she knows she does .hair!!! At that point I was like: really, wow, no way… Do you guys know each other at all or you are all strangers here???
So I insist on getting my money back at that point because I realize I don’t want to stay at that crazy house anymore… Then, finally, the owner AKA customer with her hair getting done comes out of her possum like state. She comes up to me and squeezes me upper arm and starts pulling me towards the exist saying I’m interrupting the service and that I needed to leave. I ask her to give me money back so she threatens to call the police. So I left. I walked out and called the living social. They told me they don’t refund once the coupon is redeemed and that I have to settle with the owner of the salon. So… what I do is I call the Henderson police! Yes! I felt like I was treated like a criminal being escorted out from the salon. The police came and did the report but I didn’t want to proceed any further with it. All I wanted is my money back that’s all. The officer from the Henderson police was very nice and understanding. He went in there and spoke to the owner and, of course, her two and a half witnesses denied that she had grabbed me. and she still wouldn’t agree to refund the money, so I just left her like that with that. I called the living social again with the police officer and they credited me with $ 35 being understanding as well. Everybody was understanding and in their right mind but the owner! Why would she do living social deals at all if she’s not interested to get out of her way and keep the customer??? Instead, she scares them away! And she needs to open up a theatre company not a nail salon. It was the show I could only see in a big movie production. Just simply unbelievable!
Will never go back there ever again!!!
Don’t ever buy their living social deals either !!

I had a wonderful gel mani and pedi here recently. My tech was Nicky and I highly recommend her the service deserves 5 stars. The polish was done so smooth and no chip for almost 10 days. She did a great job, very detailed and professional. I gave 4 stars because I didnt really care for the pedi station. It was not comfy, it has a cushion and pillows only kinda built in station.

Heather’s facial is amazing! The results were instant and obvious. She’s highly trained, and reasonably priced. Do yourself a favor, and treat yourself to an anti-​aging facial or body treatment!

Got my hair done, Best color EVER! put 3 different colors in my hair, I couldn’t be happier!
Clean, fun, professional with a brand new staff! I’d give this place another try.

Vanessa is amazing. Specializing color, hair extensions and Brazilian blow out. I am from NY andI have been to so many hairdressers. I have color every 3 weeks and bring my 87 year old mom. I also had the Brazilian blow out amazing results She is knowledgeable, punctual and so accommodating. Returns phone calls and is flexible I love her. I Highly recommend Vanessa

This place is aweful, bought the living social deal, it is should be Named Beauty School Drop Outs. It took an hour and a half to complete a pedi, they didnt trim cuticles, the equipment was rusted, the gel polish was thick and cheap and thank goodness it all peeled off the next day. I would like my money back but I am afraid they will offer me a free return service and you couldn’t pay me to go back to that place. I actually called living social and told them they should be ashamed to promote this business.

Horrible place and service in many ways… dirty, dirty, dusty all over the place. The ceiling fans were so thick with dirt that it was like looking at a cob web all over. The dust would set off an allergy attack in a healthy person! I had purchased a Living/​Social pkg for a gel nail mani/​pedicure. It took over 5 days for them to schedule. The nail tech was very pleasant, but the best part was the pedicure, however, she had no clue about gel nails and soaked mine off and attempted to apply new ones with color gel polish. It looked as if a 5 year old did the nails. I went back the next day, asked for the manager and also called her 2 times, but no return calls, when I went back, the nail tech was not in and I should another person there my nails. She was a dizzy rude chick with ugly blonde hair who had no finesse about anything, not to mention customer service. This place should be closed down by the Health District due to the filthy dirt/​dust and to the improper sanitation as evidenced by the old dirty looking foot wash machines. It should be reported to the Better Business Bureau for their poor customer service.

Bought a groupon for a mani & pedi and struggled to get an appointment because of limited availability on my end and inconsistent answering the phone on theirs. I assume fellow groupon holders and clients (if they have any) were overwhelming their schedules so had to book in a month in advance. I went to my appointment and the place is nice aesthetically speaking. Staff are personable and even though I was 15 minutes late (damn navigation) they were quite accommodating and took me back. Here is where an early Halloween came into play.
1. They have colors bought from drugstores and Sally’s it seems not an opi on sight, no premium salon quality polishes one expects. 2. My nails were filed with the roughest nail file and had sharp edges which I had to ask her to correct.
3. The color I chose was too thick and my technical immediately added acetone to the color to ‘thin’ it. So I had terribly uneven polished toes. I could and did a better job.
4. I chose another polish for my hands and the color was new but due to an untrained tech my color has lines and is uneven. I attempted a correction but the correction still looked like a high schoolers polish job.
I won’t be back for my nails. Not even if it was free until they get some trained professionals in there. The nail room chairs need to be wiped and the polishes need an update and a few nail polish representatives. They seem to do great hair. The place is nice. The technicians are very pleasant. But do ur nails at home or at your regular salon for a good job. Save your money y’all (Paula Deen voice) it ain’t worth your money right now!

Save your money!
Bought a $ 29 Groupon for Gel nails & pedicure $ 60 value I paid more for the French tip but none of it was worth it.
Had to book 3 weeks in advance.
The tech was friendly.
The pedicure itself was good but the seating for the pedicure is awful and uncomfortable.
The gel nails chipped the next day.
They tried to fix them by painting over them. They believed they were doing me a favor, I still tipped. 2 days later they started chipping again.
I don’t recommend this place even with the deals.

Like everyone who posted above me, I too feel that I was jipped by the Livingsocial/​Groupon deal I bought for a Gel Manicure and Spa pedicure. First of all it took me over a week of calling every day to reach someone to make an appointment. Second, they have a 24 hr cancellation policy (as if they are an important doctor’s office), and after I had an emergency and missed my appointment, they failed to re-​schedule me and refund my money. Livingsocial took their side and it was a bad call for me. I should have read all these reviews before I even bought that bullshiz deal.

I came here to use a Living Social deal for a Manicure and Pedicure. The two people who did my manicure and pedicure were very nice and friendly, despite the conversations feeling forced. The salon is clean and I really liked how the pedicure spa station was set up (a comfortable bench filled with dozens of pillows). Unfortunately, compared to other places, this is what I didn’t like:
–No base coat was used on either my hand or toenails.
–An actual nail tech did not do my pedicure. She is a hair stylist and this definitely showed when she didn’t use anything to separate my toes, so a few of my toes were messed up before the top coat was even applied
-…AND she only put 1 coat of polish
–The entire appointment felt rushed.
–It was unnecessarily difficult to get an appointment. Just to book a mani-​pedi, the receptionist advised me to call at least 2 days in advance. When I did call, it went to voicemail and I left a message specifically asking for Friday (3 days advance). I did not get a call back until the next day and when I did call back, they said they couldn’t fit me in. I had to bring up the fact that someone from the salon called and left me a message to finalize a time for Friday. Only after that did they schedule me.
I would be really upset if I had to pay the original price ($ 60) for the experience that I got. A salon like this, one that touts itself as a classy salon, should not have service like this. I’ve had better mani-​pedis at hole-​in-​the-​wall places and for less than half their price.
I’m not sure if this experience is due to the fact that I was a coupon client. If it is, then that’s a damn shame. If it wasn’t, then DEFINITELY do NOT go here. There are tons of other places in town that you can go to get a good manicure and pedicure for a good price.

Sloppy work, the side edge of my big toenail was completely missed, and there are little «slivers» all over of pieces of nail not completely trimmed/​filed off. Didn’t lotion/​massage my hands at all, and the foot massage was REALLY short. The tub wasn’t filled with water when she had me sit down which is unusual. There’s a bench seat that ends up being a bit uncomfortable to sit on… it’s at a weird angle, too high.
I just left and am already planning to squeeze another appointment in somewhere else super soon before I go on my vacation. I don’t want janky looking nails. I will never return, it was a waste of time and $$$$.

I bought a Groupon for a mani/​pedi from this salon. I *really* needed to get my nails in shape, so I bit (and went for the upgrade, which they weren’t very subtle about). The mani and pedi were great. The girls who worked on me were so incredibly nice and the treatments were fabulous. I felt like a million $$.
So, why 2 stars? Well… I felt a bit pressured to purchase an upgrade to my mani/​pedi. I told them I would decide on the upgrade at the time of my appointment. When I came in and requested the upgrade, I overheard the owner and the receptionist discussing it. «I sold her an upgrade.» «Oh THANK YOU so much.» Not a big deal, but I didn’t need to hear it, okay?
As I was leaving, the nail tech rung me up and misunderstood the tip I wanted to leave on my card. Again, not a big deal at all – she actually charged less than I’d said. When she tried to correct it, a woman named Vanessa (the owner or manager, I’m guessing), came over to help. She treated this poor woman TERRIBLY. She spoke down to her and basically scolded her in front of me. Then, as she handed me my receipt, apologized for the woman and made some remark about how we made everything okay.
The nail tech did nothing wrong and I was so uncomfortable for her – I just wanted to give her a big hug. I’m sure that running a salon is stressful, especially with Groupon traffic, but, still… Hopefully, the talented folks that work at this salon can find better gigs. I, for one, don’t want to support a place where the people providing services aren’t treated with respect.