Pier 1 Imports

I am obsessed with everything this store sells, but sometimes I think because I look young for my age the employees at the store don’t take me seriously…
I have came into this store 3 times in the last month and had not been greeted once. Yet I see older ladies come and employees rush over to help them… I told my friend about how they never greet me and she didn’t believe me so I told her to see and once again they didn’t greet us…
Was going to buy a mirror that was $ 300, but just ended up leaving because I was so disappointed in lack of customer service at this location. I won’t be back.

We just bought four heavy duty dining room chairs on sale and got another 20 percent off from manager for two of them which had minor cracks not structural that can be doctored up. Very happy with expediency.

I love this store!!! I come in all of the time. Such great seasonal items and love the small gifts section. The staff is super friendly. Prices are reasonable, but sales are always a plus.

Pier 1 is a rip off store with horrible customer service and false advertising on their sales. Further, they have no regard for personal customer information. When strongly encouraged to open a credit card with them to get a discount, I was ultimately asked to speak to a credit rep in their corporate office. It should be noted I have a perfect credit score, and they had already taken all of my personal information and input it into their computer. I got on the phone, and the credit rep asked me «what is your annual income?» In the middle of the store, surrounded by other sales people and customers, she insisted I tell her my annual income. Not a range like greater than xx or less than yy. She demanded a number. Obviously our conversation ended at that point and I left the store. They advertise a store wide sale with 20% off for Labor Day, yet when you go to the counter, surprise, many things are full price. Hence the sales pitch for a credit card to get dollars for a FUTURE purchase. Many of the things I picked up that were marked Clearance were damaged. This is not a store that respects its customers or their personal information. Avoid them.

Great staff, uniques items, and if you know how to shop this place, GREAT prices.
The staff are extremely friendly and helpful. If there is an item you are looking for and cannot find, all you have to do is ask. They will look on the computer, pull out the catelog and iff they do not have it, they will take the time to check with other stores to see if they have it at another location if you want it quickly and will hold it for you until you go pick it up.
If you are willing to wait, they will order it for you and have delivered to the store and you can come pick it up there. Either way, this place is amazinng, their products are awesome and the staff is really willing to work with you and help you, all you have to do is ask if they do not ask first.

I think this place forgets they aren’t the only home deor store around. I mean the prices are crazy, the specials are always misleading and are on select items. I mean I walk up to the pillows and it says 20% off and I go to pay and it’s only select pillows and the they have a tag one them, then take the «big» damn sign down in front of all the items. I much rather go to Homegoods and pay less and have a more contemporary selection of items to chose from. I hate having a gift card to crappy places; (

I have always liked the items sold at Pier 1 Imports. Over the years I have purchased various items at other Pier 1 locations, from candles to papasan chairs. So when I found myself needing to purchase a house full of furniture to replace what was lost in a house fire, Pier 1 was one of my first stops.
My husband and I were greeted shortly after we arrived and started browsing. We explained our situation and what we were looking to purchase. A manager was assisting us originally, but for whatever reason she handed us off to a pair of sales associates, one of which was in training. This is where things started to go downhill.
The sales associates were friendly enough but they were rather uninformed about their products. My husband and I agreed on a sectional set. After about 30 minutes of punching numbers into the computer, a sales associate informed us that the items we wanted only came in the one color we did NOT want. Back to square one…
We decided to get a sofa, chaise, arm chair and ottoman set. Despite there being a chaise right there in the store, we were informed that we could not even order one to be delivered at a later date. Pretty ridiculous to have an item, with a pricetag, in the store that can not be purchased.
While we were shopping, the store manager convinced my husband that we should go with the ‘white-​glove’ delivery service. For a flat fee of $ 150, this service would include delivery and set up of all items purchased as well as removal of all packaging materials. It was only after we had selected (and reselected, and reselected again) our items were we informed that because the items we wanted were not in stock, we could not utilize the service.
In addition to the frustration with the items we wanted not being available and the white glove delivery service confusion, we had some issues when I tried to apply for a Pier 1 credit card. I have stellar credit and most stores approve me immediately, so when Pier 1 did not I knew something was not right. And sure enough, when I called the 1 – 800 number later to find out why I was not instantly approved I was informed that the sales associate did not input my social security number correctly. That error cost me approximately $ 100 in Pier 1 «reward» certificates.
Due to all of our the frustration, my husband asked the manager to do something for the trouble, as after we were told we could not order the chaise he was ready to walk out and start the furniture buying process elsewhere. The manager gave us 10% off our purchase, and covered the delivery charges. Nice gestures, however I can not help but wonder if anything would have been done had my husband not asked…
All of the hiccups aside, I am very pleased with the items we purchased at Pier 1, and I will likely return to purchase more in the future.

Pier 1 wins for longest check out time. I’d pay them if it ever took a reasonable amount of time. And I’m not even being sarcastic!
I don’t go here often for that reason. My latest visit was relatively painless, 2 people were checking out and the wait wasn’t bad. The store has Xmas stuff out as well as Halloween. They have some good stuff in the clearance sections too.
Their wall décor is pretty unique and if you have any discounts, you can get some nice stuff at reasonable prices.

Every time I come here I am always treated well. Today the manager lied to me and I saw right through it. Kudos to the super awesome sales guy who went above and beyond. D– for sub par management for a flippant attitude.

ehhh.
I think a lot of the things at pier 1 are over priced. I mean, $ 20 for a bag of potpourri. Thirty some odd dollars for a cookie jar that is on clearance??? yikes.
We were «welcomed» to the store, but that was it. Weren’t asked if we needed help, or anything like that. We were free to roam the store. Some cute things, and certainly, some ugly things.
When we were leaving, an older woman walked in, and was asked how she was, and what she needed help finding… Interesting. Maybe I should cover up my tattoos if I need help next time… HA.

All of the employees here are super friendly — and a genuine kind of friendly, not the «I know I have to be nice to you» friendly. They are also helpful. I have purchased many items here for my new home. The delivery service that they use is EXCELLENT! The two men that delivered my table were friendly, efficient, and timely (they showed up at the very beginning of the two hour window). Additionally, the delivery team did not need any directions when arranging my table — they knew to center it under the ceiling fan. Very impressed on all counts.

This store is pretty big and takes me a while to go thru sometimes because they have so much nick knacks for the home. It’s one of my favorite home to get scented candles and reef diffusers. I was able to find a sturdy and stable hurricane stand also for candles here. And whenever I change up my pillows, I always end up buying them here. Love the vibrant color schemes they have.
They also have cute purses and scarves here too. Also they have nice table settings displays, it gives me a good idea of what to get when I change up the look for the season or for dinner party place settings. Getting the glassware can be a little tricky sometimes though because the wall shelving goes up pretty high and people at my height cant reach that one item that just has to be on the very top. Good thing their cashiers are centrally located in the middle of the store so you don’t have to search for someone to help you.
Sales staff here are helpful, they even help lug your bulky items to you car when you pull it out front. Whenever you enter the store, you are always acknowledged from either someone nearby or by sales staff clear across the other end of the store that you cant see but can hear their voice from outta nowhere.
Prices are a little more expensive than department stores, but the quality is much better. Still I hardly ever buy at full price. Since alot of the stuff is seasonal you can get that furniture piece at a discount, especially items for the patio and garden, they dont mess around and mark it down to move it out of there quick to make room for the next seasonal lines. So don’t be intimidated by the higher priced merchandise.

Greeting upon entrance, inquiry about my shopping experience, then left me alone to wander around and do my own thing. Is there anything more you can ask from a place? I hate getting mobbed and pestered. That is a non issue at this Pier 1. The staff are friendly and on their toes without being invasive.
Pier 1 is filled to the brim with so many bright and vibrant colors. When looking around, the colors are bold yet works all together. The uses of deep reds and rich turquoise are so eye catching. The accent colors are taken to a new level and creates such warm in a house.
The furniture tends to be pricey, but once they go on clearance, they are totally worth it. My recent obsession is focused upon their passport pieces. Screens, chests, and drawers made with beige suitcase material and adorned with stamps makes for a lively and fun room.

Every single person that worked there who walked past me asked me how I was and if there was anything I needed.
Within my job I am required to present outstanding guest service at all times, and on many levels I feel that is never, not ever the case ANYWHERE ELSE in Southern Nevada. This place goes above and beyond.
Not only do I want to buy everything in this store, I want to have tea on the wicker chairs with the staff too. «Going to shop» or «going to pick shit out for my house because I have a thousand books and no shelves» is something I put off. Why? Because I don’t generally like having to go to stores and talk to the people that work in them, because they don’t want to talk to or have anything to do with me either. Not the case here.
Awesome experience.
Oh I dropped about $ 500 on shelves. They even brought them out to my car, and let me use a fancy glitter pen to sign the receipt.