Petco

The Grooming salon in Petco overbooks, keeping the dogs 5 hrs, this is unacceptable. It happened twice to me now they’ve lost my business!

American Eskimo 10 week old puppy needed basic training so I signed up for the $ 99 6week Puppy Level 1 course with Natalie Mercer as trainer. First 1 hour class was 1÷21÷2016. Kodi is pure bred from champion parents (a Westminster descendant) so I expected decent results. Kodi and Natalie exceeded my expectations. During the class Kodi responded to his name, learned sit, down, fetch. He offered his paw during sit, so he also learned to shake. Petco Store #1195 has a nice ample-​sized training area partitioned from the rest of the store. The only negatives during our first class where frequent loud noises (sounded like store employees dropping large boxes which startled my little boy) and lack of any other students (puppies) in our class so Kodi didn’t have the chance to socialize with other puppies. If you have a new puppy who needs basic training, I highly recommend Natalie at this Henderson, Nevada Petco Store.

I used to be loyal to Petsmart until I came across this store and their grooming team! I came in one afternoon to get my dog, Emma’s, nails trimmed and the lady was SO kind and friendly and knowledgable. She was honest and unbiased as well. She even gave my dog a little handkerchief — how sweet! I even signed up for the loyalty program and Petco has such a great value with the amount of coupons they send me! Love this location!

I am one HAPPY dog mom! Amanda did so amazing with Benji. He responded really well with her and with how patient she was with him… this cutie came walking out less than 2 hours from when we walked in!!! She even got his nails done! She started working on his ears but he wasn’t a fan (dogs that don’t shed will get the inside ear hairs plucked, so she tried that but stopped when he didn’t like it since it’s her first time with him). After he knew her intentions with inside his ears, he wouldn’t let her trim the outside part of his ears lol! She gave him treats throughout and sent us home with a bag of treats :) those will be his «haircut treats» from now on! Drama the cat was even impressed with his new look! this was Benji’s first successful trip to the groomer in the 2 years I’ve had my little rescue mutt, and I’m so incredibly happy to have finally found somebody I trust and who understands dogs like Amanda does.

The manager here helped me with all the questions and concerns I had with acquiring a pet snake. I really enjoyed my experience here and the level of service he provided.
It’s a small Petco though, and I didn’t see a wide variety of reptiles like I usually see at other stores. That was a little discouraging.
I also have to point out, that this is the most immaculate Petco I’ve ever visited. It was literally spotless, and everything was tidy!

Monkey takes his German Shepard Bear to Janine to get bathed and de-​sheaded. Janine is always so good with Bear and treats him like he is part of her family with lots of patience, hugs and kisses. Bear always comes home smelling less doggy like and very happy.

Every time I go there manager is very rude. This girl should not be working there if she does not like her Job

I love this location, the manager tracy (super cute curly red hair) is always so sweet and helps me with whatever i need for my labrador! The trainer Kim, is also my go to for any questions, day or night! The staff is always helpful and remembers my face so i always get a warm welcome! I have never had a bad experience, as my dog is as there grooming salon today she wasnt even nervous because she knows the staff so well and they always make it a point to come say hi to us and the trainer kim helped us rehabilatate her after we she was rescued and the staff was always giving us great tips! The store is small and small staffed, but i love that, if you want a team that is more of a community i suggest this store, the other petcos are okay but this one is amazing! Thank you petco @ green valley, zulu and I are so thankful!

To be honest, I really don’t have a favourite or preferred pet store. As long as I can find what I need & get in & out, I won’t buy dog supplies just anywhere. Which is why I tend to favor Petco over Petsmart…
Flynn & I went to pick up his food & treats yesterday. Since we were close to this store we stopped here. We were immediately met, or rather surprised by, Dino, the assistant manager. Flynn is a dachshund & most dachshund owners love to talk with other owners about their «TARDIS» dogs. Dino wanted to meet Flynn & we swapped stories & shared photos of our kids.
I don’t know about you but I let my dogs pick out their own treats. Every treat or chew Flynn chose wasn’t available for small guys like him. We had Dino running around checking stock. Flynn was disappointed that he didn’t go home with what he wanted, but he’ll get over it.
After fetching a trolley for me, Dino helped me locate the brand of food I came in to purchase. Nothing makes me happier than to see this particular brand of food on sale: it rarely ever is on sale! And when it is on sale the monster size bags are usually excluded OR some flavours are excluded. What I wanted didn’t have a Sale tag on it… Will I walk away disappointed? Will I have to go to another store? The shelf was empty, what can Dino tell me?
FAB NEWS! Both the bag & flavour I want is on sale! YES! Dino moved the monster bag from the bottom shelf to my trolley. What Dino didn’t know about me was I have a back issue and am preparing to have surgery. His assistance with this one small thing was a big deal to me!
Flynn liked him too, as well as the parakeets… what can I say, he has a short attention span. He gave it 5 paws & asks every weekend if he can go back to play with the parakeets. He likes that the store is small & clean & he can sniff about. He also loves the attention & the way Dino & other employees help me out whenever we are there.

Kim the Dog trainer is seriously devoted to helping dog owners learn how to be better dog parents. My dog went through Puppy 1, Puppy 2 and has started Canine Good Citizen (she’s 1 year & 4 months old). She’s really cares about providing the best dog trying lessons so everyone in the house can be happy and safe.
Tracy is so kind and sweet, she literally gets on the floor to smooch your dog, and is even sweeter to my daughter. She allows my daughter to come in and hold lizards, tarantulas, and other small creatures and ask a million questions while answering patiently.
All the staff there seem to genuinely love animals.
The dog food, dog treats and accessories are a little over priced in my opinion, but are inline with regular pet stores.
As far as advice or training, I would recommend this PetCo.

This location sucks. They never have in stock the food I need for my dog. And then when I ask the staff for help they are rude and act like it is a huge inconvenience that I am asking for help. Will take my business elsewhere.

If my dog is having any issues, I’ll stop in here for over the counter medicine.
The store is located on the corner of Green Valley Parkway and Horizon Ridge. Their store is clean and very well organized. I can usually look down the aisle for the well marked categories of products. Store associates aren’t hovering over you so you can browse freely.
Sometimes the prices for various medicines or treats can be steep but I’ll pay if it helps make my dog feel better. It has my dogs paws of approval.

This is a very nice and clean Petco location. The sales staff is usually friendly and easy to find for assistance. Their trainer Alissa is wonderful! She teaches various group and private sessions and the dogs love her!

I came here again, and the staff was actually really nice and helpful. They were quick and made me feel comfortable with my pet purchase. I was impressed since the last time I was here, I’m thankful my experience was much different this time around.

DO NOT ENTER! I always feel so frustrated when I have to write a negative review! But I just can’t keep quiet. Enter into the world of harassment! You can not walk into the place without being bombarded with some kind of suggestive selling. Don’t let them fool you with «what is your dogs name?»,…as this is the lead into «Buy my training classes!!» NO matter how often you enter the store, the employees will follow you and hound you into buying stuff… grooming…toys…fish… leave me alone!
Long lines with a manager Genessa (SP?) who wont budge from her seat in the back to help out with long lines! Provided you can pry her from facebook and her cell phone… I continually see her eye rolling when customers look away, she is just rude and a sad presentation for a leader! Shame on Petco !!
If you find yourself in an absolute bind and no other resources available enter the store and ONLY talk to Blake… he is realistic in his selling, compassionate and informative.
After a year of shopping at your store, and dodging the staff… all I can say is… Sorry Petco, you loose! I will support a more expensive locally owned pet store or Pet smart before I walk in and get attacked by your staff!

I called early this morning to get an appointment today for my dog to be washed & groomed. I got him there a little early and went over the paperwork with «Tiff.» I specifically asked her, and was charged for, the medicated shampoo because my dog has allergies. More on that later. She told me that he’d be ready before 5.
I called at 4:40 and she said he was not done & that she would call me a little after 5. Well, we had another errand so we thought we’d just go do that & then go pick him up without waiting for her call. When we got there at 5, he still hadn’t even been started yet!!! Why would they make an appointment for me at 12:30 knowing that they were overbooked and slammin’ busy??? So we waited.
When he came out he tail was still not cut short enough and there were numerous places that had fur sticking out that should have been cut. His eyebrows are totally uneven and now I have to trim him myself.
AND NOW FOR THE WORST PART… He came out smelling of some horrible, nauseating spray!!! I specifically told her that he had allergies & that’s why I requested the allergy shampoo. Doesn’t anybody listen??? My poor dog has been rubbing his face on the carpet all night and now needs another bath. I will never use this place again. 5 hours is way too long for a shampoo & groom!!! Thanks for nothing «Tiff!!»

They always are excited to see me and my dog. Since they gave a small number of employees they stop and want to talk to us, see how we are doing. The only problem is that some times they don’t know what’s going on in the store.
For the training staff, Kim is amazing. She cares and really wants you and your dog to succeed to be perfectly trained.

Smaller location then some but a decent amount of inventory. Nobody seems overly happy to help but it’s clean and I can get what I need without any problems. They always seem to have pet adoptions going on out front and last week they even had a food truck.

So this is a review for the grooming part not the store. I originally wanted to go to a place right up the street from my house called sloppy kisses but called and said they no longer did grooming and really didn’t recommend anyone. But I figure Petco has a big retail name and high standards so lets just give it a try well here is my horror story:
I called at 10 am on a Saturday to see what the prices were and how long does it take. The gave me the info and it seemed reasonable so I said «Can I make an appointment?» Which I was replied just come in but it will take 2 – 3 hours due to it being a Saturday.
So I showed up at 10:30 am and then proceeded to wait 3 mins for the person in front of me to finish. I wanted my small papillon to get a bath and a trim. Well she then wanted to sell me on the spa package with scents and other junk. I know I have a small little designer dog but he was a rescue and has very sensitive skin. So I just said no. He just has sensitive skin and needs the oatmeal shampoo. Well then I decided to get his nails trimmed and ended up having to buy that package because it was cheaper and they brush their teeth too. I was all good about it, he had never been to the groomers because I am a do it yourself person. He needed the cleaning after the winter.
So I dropped him off and she said since you are doing all that 3 hours. I will call you, and I walked out at 1045 am. So I had to go to work at 1 and he still wasn’t ready. I called and just asked if I could come down and pay and my mom would pick him up when he is done. So I did and then gave them my moms contact number.
Well I noticed at 5 pm that I had received no information, so I called my mom and said did you pick him up? No, OK well then have they called? She said no. So I called and spoke with the and they said oh we have just been so busy give me an hour. So my mom comes in at 530 pm because it is just ridiculousness to have a dog who simply needs a bath and scissor cut and a nails clipped to be there more then 4 hours let alone 8. Again we where told no not yet. So finally at 615 pm he was done. He went all day no water! no food! no pee breaks!!!
This was the WORST EXPERIENCE EVER AT ANY PLACE! What made it worse was that this was my first grooming experience, I mean I know its Petco but I work for a major retailer too live up to some sort of company expectations.
So all in all I would give it a 0 if I could. THIS GROOMING CENTER IS HORRIBLE DON’T TAKE YOUR DOGS THERE! The whole experience has left a bad taste in my mouth and now I am shopping at a local mom and pop pet store who has recommend a groomer for next time.

If you are a cat owner that is suffering from a cat that is litter box challenged, this review could be advantageous. First hand I was suffering from having a cat that was defecating anyplace but the litter box. I tried all kinds of litter and moving the litter box to other locations. Everything I tried worked to no avail. It was Department Manager Wendy at the Eastern at Serene Walmart that recommended Dr. Elsey’s Cat Attract. She let me know that they sell it at Petco and Petsmart. Knock on wood, Dr. Elsey’s Cat Attract alleviated the problem of the cat defecating outside the litter box.
It was just recently that Petco opened a location on the southwest corner of Green Valley at Horizon Ridge Parkways in the recently built Target Shopping Center. It sells Dr. Elsey’s Cat Attract.
This location is close to the Eastern at Serene Petco. It has without doubt taken some of the business. Between the two Petcos, I have had a more favorable shopping experience at this location. First off it is new. Petco has improved the layout. walking from the parking lot to the entrance is less hectic. It is a football throw from New York Chinese Restaurant and Walgreens. It is a short walk to Target. Walking in this parking lot, I do not feel like I am going to get run over. Petco eliminated the big box look of the exterior by making it look like a barn. Inside there are employees that ask you if they could help you. I counted three on my visit. At the other location I had to look for somebody. When I would find them they would be helping somebody that found them before me.
Petco would be smart to promote Dr. Elsey’s Cat Attract. It is a necessary item that keeps cat owners from having to suffer from cats defecating outside the litter box. This is Petco’s goose that laid the golden egg. It’s unfortunate that Walmart Department Manager Wendy is the one aware of it.
*Please keep it in mind that every situation is different. If it does not work the package states it will refund your purchase.