Paradise Nails

I have always had good service. I get a mani & pedi. I have found the couple to be accommodating and helpful.

They didn’t know I understand Vietnamese and were talking shit about me and the other customers! I ended up walking out after my gel was taken off. Horrible service! Don’t go here! I ended up going down the street to U2 Nails which was a good price and they did a great job!

I walked into this nail salon hoping to have a relaxing time. I love getting my nails done and I have never had a bad experience elsewhere.
My visit began with another client walking in expecting her appointment, which they cancelled without her knowledge, so she and the woman working there proceeded to yell at each other about it. I should have left right there. It was absurd. Don’t yell at your customers in front of other (new) customers.
I have absolutely nothing against other cultures/​languages, but the only two people who work here didn’t understand a word I was saying, and vice versa. I was patient, she was patient, but we weren’t getting anywhere.
My cuticles were destroyed after I told her twice that they are sensitive. I had scabs on 6 of my fingers for a week. I’m not exaggerating.
I asked for medium-​length, almond-​shaped acrylics and I was given long, crooked, messy hooker nails. Every nail was a different length when compared to my opposite hand.
I mentioned they were crooked, right? She glued and applied the pinky nail acrylic on my nail completely and noticeably crooked– and then asked, «This okay?» Well, lady, you already glued it on my nail. My pinky nail looked like the Leaning Tower of Pisa. Hahaha.
She got acrylic on my phone screen that wouldn’t come off.
I asked for a red half-​moon manicure, with the half-​moon being beige. I expected this would be easy enough for a nail artist. Holy s — , was I wrong. She made one attempt, failed miserably, and then said «No, can’t».
Please note: I showed her a reference photo before she even started working on my nails and she seemed confident that this could be achieved. PLEASE don’t say yes to me if you don’t know how to do what I am paying you to do.
My fingers were dark pink from having to remove the red with polish remover because she didn’t listen to me. I tried to give her multiple tips so she could complete my request, but instead of trying, she removed all the polish.
She then passed me off to the other employee to finish my nails because I was noticeably stressed and she didn’t want to deal with me. I showed him my reference photo, hoping that maybe he would be able to do it instead. He dropped my phone. This wouldn’t bother me if I wasn’t already seething from the terrible service.
Please also note: I was as patient as humanly possible throughout this entire process. I know they both felt bad that I was so upset because they were never rude to me, but this business needs serious improvement. It is not fair that I payed them to destroy my fingers when they should have done the opposite.
Never coming here again. Wasted my time. I am going elsewhere so real professionals can fix these people’s mess.

I hope to see this place closed down after they refused service to my mom because she was disabled. We are in the process of filing a complaint. I had gone her for a couple of years and it was «OK» for a while. It was close to my home and I frequent other businesses in that center. The service had been getting worse as time went on. The 5 minute massage you were supposed to get w/​pedicures turned into less than 3 minutes (I timed it the last 2 times I went in). The husband/​owner doesn’t talk, smile and is impatient. The wife was more friendly, but she was the one that refused the service to my mom. DO NOT GO HERE! They need to re-​take class on ADA Act…

I’ve lived in Henderson for 15 years (on and off when I was attending college in Reno), and this place is my mom’s and my go-​to spot for a simple mani/​pedi. I HONESTLY don’t know why there are so many bad reviews.
The new (and old) management is nice and super sweet. The facility is CLEAN and beautiful. They do great work, and I’m always relaxed when I go here. The massage with the pedicure is wonderful. I feel refreshed by the time I leave.
There’s only 2 people working this facility, so you may need to have some patience or just book an appointment.
Please don’t let these old reviews prevent you from going to Paradise Nails. I’ve never EVER had a problem here, and if anything, they have improved throughout the years.

I used to come here often and see Cindy. Everyone has always been really great here. They’re very attentive and kind. Even after I’ve noticed the management has changed and the décor has been upgraded, this place is still great!
I recently came back in for a mani pedi like usual, after not being in for years since I moved away years ago. I was excited to see my nail place was still there! But I was nervous when I noticed it didn’t look the same, and there were only 2 people working. Plus this place has always been extremely busy and this time it was empty. I sat down in the fancy massage chair that looked new, with a bit of nerves realizing this might not be the same place in used to from back in the day.
I looked around everywhere quickly to make sure everything was clean. I looked at the hot towel cabis, the sink, I inspected the tub my feet were in, I looked at the floor, the nail stations. I even made sure to take a good look at the nail clippers and files. I swear everything was immaculately clean. I took a breath of relief!
Well let me tell you, in a matter of minutes my nerves calmed down. I had a man work on my pedicure and manicure, he was very kind and understood everything I said to him. He was quiet but I like to relax so I really appreciated it. He was gentle with my feet and quick as well. He even massaged my legs and feet which felt amazing, I literally dozed off for a minute lol. I was so relaxed, I forgot the massage chair had a massage function! He was nearly done by the time I remembered to turn it on. That’s gotta say something lol
Then he proceeded to do my manicure. That also went very well. He was also gentle and quick with that too, and my nails looked really cleaned up and nice! I desperately needed my cuticles cut, and he did a great job with it. I was very impressed!
After everything was done, I paid, and thanked him very much. They accepted my Unilocal coupon. He was so sweet and asked me to return. I told him I’ll definitely be back. He was working with another lady and she also seemed very kind and sweet.
I was very pleased with my service and I was so relieved that although my favorite spot has changed, it wasn’t for the worse. I would recommend anyone to come here!

The facility is beautiful, nice and clean with great massage chairs but the service was terrible. I came in with my cousin. I got a mani and pedi and my cousin got a gel manicure. I was out in the chair and put my feet in water for 40 minutes before they started servicing me. I wish they had at least done me first and then my cousin so that she wouldn’t have to wait a whole hour before I finished. They didn’t apologize, and did mediocre work on my mani and pedi. They saw how unhappy I was about the wait and told me that the others made an appointment.

This is awesome salon. I love the service and the salon is relaxing. I come here every 2 week for my gel manicure and Nina does my nails. The salon is so clean. There are no smell like the others I been to. Good job

This is a really poorly managed place with a lot of room for improvement. The facility is very nice, but unfortunately the staff and services are not. Not only did Cindy cut me while age was cutting my cuticles– so deep that it didn’t stop bleeding for 30mins, but I was up sold (forcefully, though I know I should be more firm with my ‘no’) to a gel polish manicure which chipped that very night.
Upon going back they told me they blamed the problem on me & told me they would only fix it if I waited for 2 hours. When a very nice woman offered to wait for her appointment, they refused to let her delay her appointment & argued with her and I until we both left.
What an expensive disappointment

Omg this place is a NO GO! I repeat NO GO! I usually Unilocal places before I go and this one time I went without checking I totally messed up. People here won’t do a job! …rush rush rush to get to the next fool to pay them 25 bucks for a pedicure. They didn’t take the cuticles cleaned up, soaked my feet and put the polish on my toes which was smeared all over. It looked like a 2 year old putting lipstick for fun. Omg! Awful, the guy and the chick here had major attitude. They try to fix wrong with another wrong… The heck bro! So I had to stop it. No Polish walked out. Still paid them 25 bucks they might need it to go back to school to be a nail tech or manicurist. Ouch! Bam!

Very disappointed. Walked in. Very rudely told no appointment no service. So I made an appointment and came back. They left me waiting 30 minutes could have walked in somewhere else and waited 30 minutes. Do not recommend very rude guy running it named Danny.

I called to ask for an acrylic fill and i was given a 12pm appointment. It was 15 minutes away so I RUSHED down there. Ended up sitting while other people were taken. Finally got sat down awkwardly 1 foot from someone getting her nails done to wait some more. The guy said she was busy with others and asked what I needed. I said «acrylic fill» and he couldn’t understand what I was talking about. Finally, they tell me they don’t do acrylic fills and cannot help me. I told them I called and she said she never said they did acrylic fills but that she needed to see my nails. I complained. She then said they only do PINK acrylic fills, I said that was fine, I don’t care what color it is. She stared at me not understanding what I was saying. So I said never mind and left.
Terrible customer service. Will never go there again!!!

UPDATE: It has been just over a week, and the gel on my big toe has already chipped! I haven’t even been doing anything strenuous, swimming or anything! Ridiculous!
If I could give this salon negative reviews, I would! DO NOT GO HERE! The negative reviews are 100% accurate, and I do not foresee this business remaining long.
I was visiting my sister in Henderson and she said that this local nail place offered gel pedicures for $ 20 without the «pedicure,» i.e. foot rubbing, buffing, etc. That sounded appealing so I Unilocaled them. Their reviews were abysmal, however, my sister said she had been there countless times before and I saw that they were offering a Unilocal deal of 5% off of salon service. I figured, what have I got to lose? Boy was I wrong…
When I arrived I told them what myself and my niece wanted, which was gel pedicures with just the gels. They said that would be $ 30 dollars. I was shocked and told them that my sister had been there just last weekend and they were only $ 20. After much discussion and rude looks from the manicurist, they said they would charge $ 25.
We settled in to our comfortable massage chairs and they began our services. The gentleman doing my nieces nails and the lady doing mine were pleasant enough. My toes turned out great, however, my nieces nails were awful. The color was not consistent, the application not clean and you could see her natural nail through the gel.
When we went to pay I pulled up my Unilocal account to complete the requisite check-​in for the offer and the woman (the first woman I discussed pricing with, who was not the same women that did my toes) refused to honor it! She said it did not apply to gels, even though there were no limitations or specifications on the check-​in. The check in simply said «5% off any service.» I told her I would have to include this in my review, to which I received a rude and blank stare, following which she demanded her fifty dollars.
I could not believe how rude this woman was! I have never been treated so rudely, ever! So my initial statement of wishing for negative stars is not an exaggeration!
DO NOT GET YOUR NAILS DONE HERE! Go elsewhere! This is terrible business with terrible staff and awful customer service. The negative reviews are 100% accurate. I sincerely doubt this business will last til the fall.

Terrible experience. The miserable girl brushed my feet so hard that they were bleeding. Then she tried to mop up the blood with a Kleenex and I thought they might of been bleeding. When she squirted alcohol all over my toes it burned so freaking bad I almost hit the ceiling. I passed on getting my fill. I wonder if they no or care how dangerous it is to cut the foot when your diabetic. Assholes. Not even worth one star!

Customer service went completely downhill!!! After the third time of rudely being told. «IM BUSY». Can you come back tomorrow? Or 40 min later! For an eyebrow wax? I walked out which I should have done Months ago. They have lost a customer! If you are not doing your nails then they do not want to be bothered with you!
IN SUM: customer service is really bad! Being told to come back tomorrow and rudely told «IM BUSY» when you just need a quick lip/​eyebrow wax is just rude. Cindy does not want to be bothered with you if you are not doing your nails. It is a shame.

This «salon» played a vital role in me just doing my own nails on the daily. Yes, it was that bad.
I’ve been here twice. The first time was awful and the second go was even worse. The lady who did my nails had good intentions but she continually left my pedicure to talk on the phone (for pleasure, not business) and would randomly stop to check her cellphone. I understand once or twice, but girlfriend was all over it. I’m NEVER rude, but at one point, I wanted to tell her to either get on it or I’m bouncing without payment. I’ve got a tight schedule AND I’m paying you, let’s get ‘er done. She argued with me on how short I wanted my nails, which inevitably left me leaving the shop unhappy with the end result. She also kept pushing those damn gel nails. Friggin’ drove me nuts. We went back and forth for a solid minute and it became borderline confrontational. This push happened both times I visited their shop. Oh, and girlfriend also made me bleed. She dug into a cut that I had previously informed her of and it burned like no other. This resulted in me wondering to myself, «Just how clean are her tools and why the hell am I paying for this?»
The salon is typical. Nothing exciting, no bells and whistles or high-​end extras.
All in all, this might just be a random one time thing. Maybe I just had the D class doing my nails on these days, I don’t know. But I’ll never go back. Sadly, I’m pretty sure I remember her telling me that she owned the joint.
PARADISE NAILS OWNER (S): There’s a zillion nail places in Las Vegas for us nail enthusiasts to consider, so it would be in your best interest to work on your customer service. We’re there to relax, but yet you managed to make that extremely difficult. A client typically knows what he/​she wants. When we say no to a suggested offer, accept it. I’m not dumb. The gel nails are pricier than your typical manicure and that’s why you guys push them like crack. They also require upkeep, which assists in possible return service. Stop. Just stop.
Also, when you’re not speaking English, we know you’re talking about us. Just sayin’.

LOVE LOVE LOVE this place. I’ve been a customer since ¹²⁄₂₀₁₁ and I recommend them to everyone. I get the gel manicure/​pedicure– by far the best in town. Ive gone to places where they rip the gel polish off. Not here– they take their time and lightly soak them and buff (with a block buffer, not a drill) the polish off. My natural nails grow very good and I have no problems when I come here. Worth every penny.

Great place to get your nails done. Super clean, my nails always looks terrific and Cindy always remembers me when I walk in the door. The only problem with this place is that they are perpetually understaffed during the week and I see them turn away walk-​ins all the time. I can totally understand the other reviewers comments about the customer service issue and can see it’s an obvious problem.

Wonderful place to have a mani, pedi, gels or acrylics. The owners are very friendly and professional. I have been recieving services from them for about 3 years.
Highly recommend Paradise Nails

If I could give this place no stars, I would. Worst manicure I’ve ever had. They upcharged my 13 year old sister kid sister without first alerting one of us the change in pricing. Total rip off, rude service, not even worth going back to get my nails fixed.