Montego Bay Apartments

I’ve lived here a few years now. I stay because I love the location, the actual apartment is a nice set up, and because moving is expensive and I know they will nickel and dime me for everything when I move out, so I will have to save up quite a bit to get out. Yet, with how they ridiculously raise the rent every year for no additional benefit, eventually soon I will need to go. By far, the office staff and maintenance is the worst thing about this place. Work requests take weeks, and usually aren’t done correctly. If you can even reach an office staff, they are rude. They spent I don’t even know how much money renovating the front office (that no one ever seems to be at — I went to turn in a key copy when I changed my lock, and had to go 5 different times during posted office hours before someone was actually there), yet if I want them to change the bulb in my vaulted ceiling (a good 10 feet above my reach), then I will have to pay them $ 10. I strongly suggest not getting trapped in a lease here. Go to one of the surrounding properties or rent a house. They charge so much here, you could find a house for the same price, easy.

If I could give this place 0 stars I would. When we moved in there were so many things not working, work orders take weeks. Carla in the front office is rude and not professional at all. When we moved out they charged us a fortune that was total crap, do not live here, it’s honestly a hell hole of crap!

No complaints here. Updated appartment and nice staff. A few months ago my front door handle was badly busted as if someone tried to break in– we contacted the office and they were there in minutes to replace the locks.

Terrible management company. Expect to be nickel and dimed for EVERYTHING on move out and rent to go up drastically for a lease renewal. I have rented many apartments in the past and this is by far the worst. Could not be more dissatisfied with my experience at Montego Bay.

I’ll give the pros and the con’s because it’s very easy to simply post complaints when we’re dissatisfied. I relocated here from out of state, so I never seen the apartment until the night I moved in (that’s another story)… Overall the apartment was ‘OK’. I’m in what they call an upgraded unit, but don’t waste the extra money for the brown paint and finished counter-​tops. After its all said and done with the ridiculous utilities costs I’m paying $ 1200 just in rent and I could rent a house for that much. Maintenance here is a nightmare. I’ve had over 15 orders in just under 8 weeks… It’s takes them 2 – 3 times to get it right. I attribute that to the fact they don’t have enough people employed on their maintenance staff and they have over 400 apartment albeit that’s no excuse. The apartments are old. The tubs are old. Compared to Camden communities these apartments are way over priced. I think if they put some effort into improving the building overall (not just the roof’s) but repair and update the buildings it would raise the value for these apartments. Also, the upper units are very difficult to cool. My first light bill was $ 363 I almost died. The ac units are old and don’t push out the air with any force. The living room never gets cool. I had to put my electric bill on level pay plan to afford it. I thought I would be saving money compared to LA but coming from a total of $ 50 monthly in utilities to over $ 400 plus rent I’m breaking even.
**Update I am ending my lease. This has been the most terrible experience ever.
Pro’s. The staff has been really great to work with. I haven’t experienced any rudeness. I think they are limited to what the company gives them to work with. Don’t shoot the messenger. Be kind and they will try and work with u. The ground are kept beautifully and it’s always quiet considering it’s summertime. I love the area and I’ve never seen anyone hanging out but I live in the front… Overall, I won’t renew my lease and will look for a house since I’m paying house prices now. I think montego bay has the potential to be 5 stars with some minor adjustments.

I had a box of school books delivered by UPS to my apartment worth $ 420.00. It was stolen right off of my front door. I strongly do not recommend living at Montego Bay Apartments. They sell you with fake smiles and then when you are a resident and need them, they are absolutely no help.

I almost didn’t rent here because during the initial leasing process NO ONE at the management office answered the phone. I would call multiple times a day at different times of day but still no one answered. I figured out it is easier to hold on to someone’s email and correspond that way. Lori helped me throughout the process and was very nice. I leased the Isle style apartment and it is the perfect size for my roommate and I. When we moved in we had brand-​new carpets and the closet space is enormous. My only complains so far are that the gym is below par (old equipment and completely silent), my maintenance request has been placed for a week and still no one has come to fix the problems, and the windows let in SO MUCH heat that I’m nervous to see my electricity bill because my A/​C is on all the time. The windows need to be replaced throughout the complex. Also, the clubhouse was a selling point for me because I thought I’d be able to go in there at night and watch cable or study in a quite space, but Lori informed me on move-​in day that it’s only open during business hours because the computers for the management office are in there.

Area was decent but the apartments are outdated. Thin walls, cheap wooden doors have about an inch and half open area from the bottom when they are closed.
Don’t get an upstairs apt that has vaulted ceilings with glass windows because it gets so hot in the summer time that your AC will never shut off and your apt will never cool off. The sun is literally blazing in your eyes.
Be prepared to get charged an arm and a leg when you leave. Don’t nail anything into the wall unless you want a huge bill mailed to you when you’re long gone.

DON’T DO IT !!! I paid holding fees and security deposit online through their website, for a Reef shore plan upon move in they had given me a shore floor plan, I complained to the office they said it was my fault and were not going to give my money back or let me out of my lease. The manager was never available and no one returned my messages. I saw they were still selling reefs online she then explained that there website was broken and displaying false information. After six weeks and filing a complaint with the BBB I received some of money back. CON ARTIST!!!

DO NOT MOVE IN HERE!!! These apartments are a joke!!! I lived there for the last year and I just moved out and they are charging me for the most ridiculous stuff like pet damage … I never had a pet … The management is horrible they never answer the phone in the office every single one of the appliances, fridge ac unit dryer dishwasher etc, broke atleast once there was mold in my storage unit that when I called on it they said they would come and test it all they did was come bleach the wall than paint over it and refused to give me the test results from the wall!!! They’ll tell you that you can pay to get your carpets cleaned and they won’t charge you than when they do your walk through they will tell you they still have to charge for carpets!!! The girl in the office was more concerned about hooking me up with her son than actually helping me with anything to do with my apartment!!!

I kinda like it here but it’s not worth it. I’m trying not to be harsh but these are the things that have happened since I’ve been here.
1. The pool is closed most of the time when it was part of the amenities when I moved in.
2. The re-​painting of the apartment was horrible with paint all over the door trim and windows throughout the apartment.
3. There is no molding around the carpeting giving this apartment a cheap appearance.
4. I was told I’d get a free carpet cleaning upon renewing my lease, that has not happened.
5. There is a horrid smell coming from the drains which is now giving me a bad cough. The odor is coming from the closet most heavily on occasion. I’m not sure if I’m supposed to be smelling that, but it seems to be «OK» with Montego Bay, as no one has come to fix it.
6. I’m quite sure the «popcorn» ceiling contains asbestos in an apartment this old.
7. The stove still does not work either.
8. The insulation is bad, so our air will not «kick off» in the summer, nor will the heat «kick off» in the winter. Electricity is NOT CHEAP!
It has great potential to be a paradise in Henderson, but the staff is not at all making that happen. I’m looking for a new place to live now, and I can’t wait to leave. I cannot renew my release here. I’ll be turning in my letter in regards to this soon.
I do hope this helps you.

leasing office was a nightmare. Thank goodness we got out of our lease due to their fault. AC broke multiple times in the middle of July. Don’t rent here!

I have lived at Montego Bag for about a month now and I can say that I love it so far here. The neighborhood is nice and its quiet. I just dislike the fact that the apartments don’t have assigned parking, girls don’t want to park ways down from their apartment in the middle of the night and walk, especially since I have noticed a few cars have gotten damaged (some cars got keyed, or tires were punctured). Moving in was easy and the front office employee’s are really great and have all been very helpful. (: I would recommend this complex to any of my friends and family!

I really wanted to be able to say great things about my first apt in Vegas– however– after living here just a couple months, I’ve realized it’s a terrible dump :(They market themselves as «luxury apartments», and while the amenities sound nice for the price, beware! They wouldn’t show me my actual unit until I *signed*, and then when I finally got into my unit, it was filthy! And most of said amenities did not even function until I had to put in a work order and wait two days. It took them over a week to get me working mailbox keys. They painted my entrance way, but then walked thru the wet paint into my unit and tracked paint on the carpet.
And that’s not even the worst part– they made a ‘mistake’ on my lease that they refuse to correct! They will BAIT and SWITCH you if you don’t pore over every single word on every page! I signed up for a 6 month lease, which the FIRST TWO pages reflect. However, when I noticed that the 3^rd page said 1 year, I went to the office and asked for it to be corrected. At first they said «no problem, let me just get the manager and I’ll call you». TWO DAYS later after NO call, I had to go in to follow up on this– and then they said there was nothing they could do since I already signed it, and they are going to try to hold me to the year now. They also are shady about utility billing– watch out for $ 50 arbitrary ‘recovery fees’ on your bill!
The pool is CLOSED more often than not, and when I moved in they said the sauna was ‘under repairs’.
Even after I notified them that I couldn’t see my stairs or keyhole at night, the security lights to my building have now been out over a week.
The neighbor’s dog uses my porch as his bathroom. The office, again, said there’s nothing they can do about this– it’s up to me to deal with.
I can’t wait to get out of here– No wonder they have to trick people into living here!
I felt I had to write this review to warn people so the same thing doesn’t happen to them: Rent from this place at your own risk!

Terrible company Bed bug infested!!! The pest control company couldnt even figure there was bed bugs by looking at the welts and all the signs! I had to catch one and he still didnt looke just accepted it! This is a DUMP! Only good for leaving trash!