Lumber Liquidators

USE CAUTION buying here. The poorest customer service experience of my life. We followed the stores and the store’s installers instructions to the letter. 2 months after installation we noticed cracks in our wood flooring. The installer came to inspect the damage and confirmed it was a manufacturing problem. Even uninstalled planks, stored in our house, have damage. After filing a claim with Lumber Liquidators to replace the damaged planks, communicating with the customer service rep was impossible. She never answers the phone, she does not return emails or voice messages. The installer cannot get through to her either. She finally sent me a denial letter placing the blame for the cracked planks on a humidity issue AND said it’s my fault. Again we followed instructions to the letter, we have kept the house temperature exactly within the recommended range, waited for the wood to acclimate, etc. The installer has been great, the local store was good at the sales end but passed everything on to «Customer Service» where the nightmare begins.
I will NEVER buy from Lumber Liquidators again.

Looked at flooring at Home Depot and lowes prior to coming to lumber liquidators. We are closing on our home this week and looking for flooring other than carpet. The team member here helped us understand the different options. Materials that resembled wood that were not actually wood. We are sold on the tile that looks like barn wood. Great prices. Great selection. Helpful and knowledgable men who work here. We will be coming back here next month to purchase our floors from people who really know what they are talking about. Thank you lumber liquidators

Spoke to Steven/​Jason about laminates, was told lies and b/​s over what they had in stock. Just a tactic to get you there. Horrible service and liars. Go to Floor & Décor close by or Flooring USA. Avoid these crooks

Buyer Beware. They sold us a defective product — I have no idea if our product has the toxic formaldehyde or not, but I do know that it has cracked right from the middle from many planks and has shrunk abnormally within three months of installation. We installed their most expensive wood all over our house. They sent the installer to verify our complaint — which he did, complete with pictures. After that the people at the store do not help you at all. They just tell you to contact corporate, and corporate does nothing but send you emails with ticket numbers. It’s been more than two months since we initiated our complaint. Have reported them to the BBB. Horrible experience.

What can I say, other than the sales people were extraordinarily helpful. We found the laminate we really wanted that we couldn’t find anywhere else. It was truly a dream come true. Good prices. Good salesmen. And then we did an air quality test. Now, don’t get me wrong, I like formaldehyde to out gas in my house, especially in the nursery, but these numbers were waaaay too high. Amazingly, when I called up those super salespeople to see if I, in fact, might have toxic flooring which they sold me… the good-​natured-​ness evaporated. «Talk to corporate» Click. Corporate seems to be bobbing and weaving as well. Hmmm. Was this all too good to be true? I believe I’ll let my lawyer seek out the answer.

We bought some flooring for our new house. It was the Aberdeen Birch. I saw it on sale for $ 1.69 online. Then a week later I went to the store with my boyfriend to look at it, and it was $ 1.49. We couldn’t pass it up. Steve the store manager was very helpful. He said if we needed more, we could purchase more at the sale price that we had originally bought it for, which was awesome.
A month later, I was doing some credit card hacking and wanted a refund for floors and have it transferred to another card, Jaykeup helped me out with that. There was a mistake on the pricing, so a few weeks later when I went to pick up the floors Jaykeup helped me out. He was very polite, professional, even offered me a bottle of water. He threw in a few items to compensate for the extra charge, which wasn’t even a lot. He was very kind and gracious. Overall great experience with the entire store!!! Highly recommend their store, excellent customer service, and amazing prices. Can’t beat it!

Looking for my flooring has been a nightmare for my wife & I! We finally decided to go Lumber Liquidators to see what they had to offer. Had we walked a few months earlier, we would have save ALOT of headaches! We were helped by a man name Jaykeup who was very knowledgeable about any wood you can think of. Not only did he give us great pointers on conserving our new floor (we all know its a huge investment) he also gave us a great deal on the flooring we wanted! He never pressured us into buying anything & was very professional. If your looking for lumber, I highly recommend you try Lumber Liquidators first!

Just put an offer in on a home, I have been working with Jesse and Steven on some samples. I am completely clueless how this works. Steven and Jesse walked me through all my options and even encouraged me to shop around! They guaranteed the lowest price with the best quality. I took the challenge and I cannot find anything remotely close. I am crossing my fingers this home closes. I will be returning to order the 12 mm antique Acacia, that is beautiful ! Best customer service I have received in A long time. Hope to see them soon!

Working with Steve and Jason after a minor flood. They were very helpful, pleasant and professional. Looking forward to our replacement floors

Very happy with the service these guys at this store, specially Jaykup and Steven who helped me throughout our flooring install. I was hesitant on how the flooring was going to look throughout the house but I trusted Jaykup that it was going to be fabulous! And it is!!! Thank you guys for the phenomenal service and keep up the excellent work you guys are doing! Steven also helped with the left over unused items I had to return… Even though it was passed the 30 days, he was able to come through with the credit! Thanks so much Guys!!!

Pretty much the most terrible customer I have ever received. I spent over 4 grand and got treated like a rat. I ordered stair nosings and was told it would take 3 to 5 days. I ordered then November we 22^nd and finally received them, after endless excuses of reasons for the delay, on December 13^th. To make it even better we ordered tongue and groove and started laying the whole top floor of our house with the template they gave us. So starting the entire floor with this template (matching what we ordered) we received lip over molding which was completely different setting out whole floor back and not even matching the width of our already set floor. The customer service matches the experience. We were not compensated at all and told that we probably don’t know what we were doing it didn’t know what we were looking at. The person doing my floors has been doing this for over 30 years. They offered to send someone out to identify the nosings were different but then stated they wouldn’t come for days. They have set this project back by weeks causing extra expenses for my girlfriend and I and causing our move in date to be pushed back father and farther. They do nothing to correct their issues and just blamed the whole thing on their computer system not being correct. After they admired their fault they offered a refund and offered us the right moldings in a other color that WE would have to stain to match our floor we bought from them. Best part is we would again have to order them and probably wait another month. They insulted the person doing my floor and have caused our expenses to go well beyond what we might have saved on just getting the wood from home Depot. This has been by far my worst experience ever with any purchase big or small and I will never ever recommend or use this ridiculous company again.
update they did refund me the money after the sale when the wood went on sale so I will up the rating from a 1 to a 3 since the customer service appeared after the sale. We ended up having to stain our own pieces to complete the stairs

Worst service ever. Don’t order from Lumber Liquidators. They tell you 7 to 10 days for delivery but it takes close to 21 days. Even though their warehouse is in Pomona, Ca.
Every person gives you a different story and corporate is no better. Worst experience ever.

The workers were friendly but full of excuses for delayed delivery of flooring. We really got the run around. Drove from Colorado to Vegas to put in a flooring that they said would be in when we arrived. Spent $ 2000 and our flooring was 3 days late and the transition moulding never arrived. We purchased this on advance to make a special trip to install. Very disappointing customer service.