Las Vegas Grand Canyon Tours

Idiots could not find us at the obvious and stated pick-​up location. Left without us.

I didn’t realize this place had such a low rating or i probably wouldnt have booked with them.
but anyways, it looks like they only have a few reviews and not any recent ones so lets give them the benefit of the doubt
first, i want to say that the bus we got picked up in was pretty clean, or i at least didnt notice any dirty spots. it was a bit hot in the bus but not to the point where i was in extreme discomfort. and the bus driver was at least cordial. and the pilot was great, the flight was nice. and i didnt feel like i was waiting around a lot
***now this is where my experience really begins.
i was originally booked for saturday the 11^th of oct. (this last weekend) and i actually no showed and felt extremely shitty about it. my husband had actually gotten alcohol poisoning and it was awful. I had called later in the day to inquire what available options i had. i wasnt rude, i knew it was my mistake. the girl told me there was nothing they could do (with no apology) and that i could talk to guest services monday because no one could make any other decision until then. when we got off the phone, i rethought this situation and found it absolutely unfathomable that this doesnt happen all the time (its vegas) and that i would just forfeit the $ 750 i spent.
so i called back and calmly/​politely expressed my dissatisfaction and stated that i could be extremely rude and make a whole fuss online (which im pretty certain no company wants) but that i didnt want to do that and i understood it was my fault but that they should be able to work with me and it least be able to offer me something. whether it be a different tour at a later date or if i had to pay for an upgrade or whatever it may be but that hey had to work with me.
so they did. they allowed us to go on sunday the 12^th on a similar tour. though i know it was a cheaper tour and we didnt get to land like i really wanted to, we still got to see the grand canyon after we screwed up. so i was very appreciative of that.
when we were checking in for the flight, the girl checking me in, i wish i knew her name but she had black hair with some blue in it, she gave me a voucher for a free photo because she could tell we had troubles (i wonder what was noted about me lol) but oh well it was a nice offer and certainly perked up the tour for me. the smallest customer service things make a huge difference.
i was glad i was able to turn them around into helping me, using my amazing customer service/​people skills lol but i really appreciated them seeing my point
i would also suggest for them to have a policy in place for this type if incident since as i said IM SURE this happens ALL THE TIME.
there should be no trouble in providing a service for a large payment even if they no show. you could even set up a policy that still screws over the client like they did to u and u could set a policy that gives a lesser value tour voucher for the future. but there should be SOMETHING, so your company doesnt seem uncaring and rude because that was certainly my experience with the first person i contacted regarding the issue even though i was completely nice and understood it was my fault.

in this tour from Las Vegas to the Grand Canyon South Rim, Vision Tours got the triple D award: Disappointing, Demeaning and Dangerous. Disappointing, dangerous and demeaning. I bought a tour from Las Vegas to The Grand Canyon, the bus was not very clean, the seats were kind of mushy and the driver was not very friendly. We were supposed to get lunch half way to the Grand Canyon, a buffet lunch according to the original program, instead we got a lunch box at the I-​Max Theater, the guy that distributed the boxes was not a nice guy and treated us the passengers worst than the army, throwing dirty looks and scolding some of the passengers, many of us end up going towards de theater instead of the eating area for lack of direction, anyway the lunch consisted in a puny sandwich, a small bag of potato chips, a little bottle of water and a small apple. The worst part of the trip that we have to put up, going and coming back, with a nasty odor similar to a sewer line: it was methane, toxic, coming from the engine that later on I found that was due to a hose that was not well connected, thus the fumes coming inside the bus, got a head ache and sleepy. This was the most disappointing part of my trip to Las Vegas. If Vision Tours can not take care of a bus, it has no business flying airplanes or helicopters that can be much more dangerous.

My review is based solely on the $ 5 bus tour from Vegas to Laughlin. This ws my second time during this trip. I couldn’t figure out how or why it was so inexpensive, someone explained that Colorado Belle and Edgewater pay the tour company to bring us there and the $ 5 us basically to hold us accountable for booking it. The bus was huge and wasn’t marked very well… the «key bus» marking or sign was only in the front windshield… the side indicated a transportation company all together different… it was packed full of people. The driver gave a partially narrated tour during the 2 and a half hour ride to Laughlin. The only reason that I didn’t give it 5 stars was because there was an issue with the air conditioning, it felt like the heat was on actually so the driver pulled over and opened the vents on the roof. Once we got there the hotel/​casino got onboard and gave us coupons for a free buffet… horrible food both experiences, but hey it was free.

I just wrote a letter of complaint to this company regarding a Grand Canyon Tour we just did. Here is part of the letter, which explains everything:
On 5÷19÷2010, I participated in your West Rim 5 in 1 tour for two people. I wanted to tell you how disappointed I was in this tour, it was in no way what I expected, especially in light of the amount of money paid for this package.
We were picked up at 10:05 by a packed tour bus and herded on like cattle where we could not even sit together. After being squeezed in with strangers, we arrived at the Vision Tours facility. We then had to wait in line to check in, then wait in yet another line to show ID and get weighed. Then we got to sit there and wait for an hour and a half for a plane. This is ridiculous. Not only were we not given any information on how long we would have to wait or when to expect the plane, it is important to note that the Japanese tour group in the same terminal had their own personal attaché from Vision. In fact, we were told that the Japanese group came first by the Vision Tour person. I guess our tour didn’t count?
We then were finally able to get on the plane, which was an enjoyable ride. But things went downhill from there. Once we arrived, we were redirected to check in to another area for our helicopter ride. We immediately checked in and then waited for another hour in order to get on our helicopter. In the meantime, we were told that we only had until 3:45 to see the canyon (we had to catch a bus back by then).
Once on the helicopter, it was again an enjoyable experience. We got to the canyon and were able to immediately board our boat, which was fun. However, once we got back to the dock, we had to wait yet another 30 minutes for a helicopter back to the airport so we can get a bus to see the Skywalk.
We did make it to the Skywalk, ran through it because we were out of time and missed out on the rest of the canyon. We took made a 3:30 bus back, which in fact ended up running late at the next stop, causing us to be late back for our flight. The only fortunate part was that half of our flight was on the same bus, so they didn’t leave without us.
Honestly, for a trip that was supposed to be 7 hours, we spent a grand total of 2 hours actually experiencing part of the tour (missing other parts due to inefficient coordination), with the remaining 5 hours spent waiting.
This was such a disappointing experience, I cannot begin to tell you what a damper it put on our entire trip — this was supposed to be the highlight and it ended up being an expensive waste of time. We spent the entire time in the canyon stressing about missing our flights due to someone else’s incompentence and lack of planning, let alone the portions of the tour that we missed.
Clearly, customer service is not a top priority for your company. This could have been such a wonderful experience, instead it ended up being a warning for others to avoid your tours in the future.