Genesis Medical Group

One star only because no stars isn’t an option – used as primary care, and while pleased with the PA, Billie Baker, there was no follow up as promised for home health care for the 96 year old patient in dire need. After 7 days left 6 messages over 3 days, and no return calls. Finally went personally to the office after 10 days of initial visit to find no one had listened to messages and office Manager in charge of ordering the home health had done nothing. Completely unacceptable and moving to a different practice.

I tried to be seen here. I understand it is a busy office, but in my almost 20 years in healthcare I have never felt as irritated. After waiting 45 minutes (no exaggeration, I signed the sheet at 1021 and walked out of there at 1110) of waiting for just the administrative piece I couldn’t wait any longer. I am new to Vegas and do not have a primary care physician yet and my ailment is not an emergency which is why I looked for an urgent care center.
I saw on another review about people watching, boy did I feel like I was in a Walmart commercial. I will not be giving this urgent care another try.

After being forced on to ACA my coverage is at best minimal .i was lucky enough to get a great doctor who fights for me, to get medications for me when the insurance company turn me down…

I had to bring my wife to this quick care… instead of our normal Doctor.
We actually had a great experiance.
checked in, was seen by the admin lady, who was very pleasent.
Our PA was very friendly & helpful. She spent a lot of time asking my wife questions and checking her condition.
My wife needed blood work & a CtScan all of which wer done in the same building.
They do not take my insurance, HPN. But they do take others, and my wife’s was OK.
For everything, (initial visit, blood work & ctscan), we were in & out in about 3 hours…
not really that bad considering how busy they were.
Thumbs up from us.

en ese lugar te tratan mal las resectionistas los medicos te hacen esperar 3 horas para despues cuando entras al cuarto y esparar 30 minutos mas las enfermeras a mi me toco una nice la Doctora una Bruja de Pakistan LUBNA KNAN que dice ella M.D. que mas perece una pinche india flaca fea como jirafa me trato por 2 segundos no me miro no me escucho creia que yo solo queria tomar antibioticos yo queria una medicna para el dolor de mi oidi y unas gotas y me mando unas estupidas pastillas de amoxilin en pastillas no hacen efecto hasta despues de 75 horas las capsulas al momento te ban calmando la infection me dijo eso no te lo boy a dar, Y le dije fue mas rapido Mirar tu cara que esperar por ti me dijo SI y se largo sin mirarme y cuando sali estaban ebn el pasilo con un marica enfermero mirando foto y por poco me tumban estupidos que son todos le diaj emandamela a la framaciia me dijo yo no puedo buscar la direction en la cumputadora para nadie tu coje tu receta y buscala eso fue mas mal que me subio la la presion esa de medico tiene lo que yo de Presidenta de U.S.A es una Maldita Ingraida se cree mejor que nadie quien se cree que es ella para tratarme peor que un Perro porque a los Perros los tratan bien no le recomiendo ese lugar a nadie solo son ESTUDIANTES NO PROFESIONALES Y SIN UNA GOTICA DE CORAZON

Been coming here last couple years. Yea there is occasional lengthly wait however it’s worth it, the doctors and PA’S are top notch and take the time to be sure you understand the diagnosis, I’ve seen all the doctors in this office at one point and always got the impression that they truly do care.

This is one of the worst quick care I’ve ever been to. The front staff is unfriendly and miserable. I called to make an appointment with the PA but they said there was none to have so just come in. I sat in the lobby for an hour and twenty minutes and had yet to be seen! This office is inefficient and they completely overbook!
The only thing pleasant in this office is the PA Billie Baker. After this last time I am going to go find a primary care physician that cares about me and my time.
Stay away from this place. They need to have a refresher course on what great patient care is about.

PAC Marie and Billie are amazing. they listen, have a great demeanor and truly care about their patients. Unfortunately Marie and Billie’s hours do not work for my job any longer. I have reluctantly had to see Dr. Signh on 3 occasions. I will NOT be returning. The office staff is not courteous, welcoming nor helpful. Though I would be willing to forego the office personal to get treatment from either PAC. I hope Billie and Marie move so I can see them elsewhere.

I specifically made an appointment prior to coming because I wanted to avoid a long wait time for walk-​ins. My appointment was at 11:15 am and I ended up waiting until 12:00 to be seen. I was first seen to take my vital signs then was put back in the waiting room because they were so full. I waited another 10 minutes after before being seen by the doctor. I haven’t had any poor experiences with the doctors, but the organization is terrible. The front desk call service is the WORST. I called a couple times after I left the appointment due to issues with my prescription and was put on hold for at least 5 minutes each time. The longest I was put on hold was 20 minutes and it doesn’t seem like anyone is going to answer despite the wait time. The staff answers «Please hold» without listening to what your question is so you are forced to wait for at least 5 minutes if they even get to your call. I had a terrible experience with the phone calls today so I am writing this review. The doctor experience was decent, however.

This is the most incompetent clinic I have ever had to deal with. The only positive thing about my involvement with Genesis Medical Group/​Parkway Urgent Care was Physician’s Assistant, Marie Stevens! She has the right conception about what an individual working in the medical field is. She had great listening skills; she’s professional, gives great advice within her realm of authority and definitely is compassionate! She understood my frustrations and went out of her way to try to assist. Otherwise, this so-​called healthcare facility is one of the worst I’ve seen in my entire life. I have been trying to work with their administrative staff for two weeks to get lab and test results to schedule surgery and no one there seems to know how to fax a paper.

I’ve come here very often and in the past it was great and I loved it but it seems like things have changed a lot. The staff in the front were very nice but the nurses and doctors were rude and impatient. The doctor didn’t listen to what I was saying and had to repeat myself often. He seemed angry at me the whole time and made me uncomfortable. If it wasn’t for good past experiences I would’ve given 2 stars.

The first time I had to come here the experience was great. I had a great nurse and a great doctor. This last time I didn’t even want to stay to get my results. The nurse made me feel like she was judging me the whole time and was just down right rude. I made an appointment for a pregnancy test and she made me feel like I was a horrible person. This is my primary doctor… Sorry I in convinced you!

Need quick medical attention? This is your spot!
I first discovered this place when my primary doctor upstairs was booked for the day and I needed medical attention right away. Not an emergency or anything but I just needed antibiotics and a pain killer. They referred me here and I’ve been coming here for fast medical attention.
I’ve never had to wait more than 20 minutes in the waiting room. The receptionist isn’t overly friendly but that’s not the person I went to see. The few times I’ve been here the doctors I’ve seen have been friendly and fast. They are nice enough to fax my prescription over to my pharmacy, so it’s ready by the time I get there.
P. S. The people watching in the waiting room provides for good entertainment.

The best thing about my involvement with Genesis Medical Group/​Parkway Urgent Care was Physician’s Assistant, Marie! She has the right conception about what an individual working in the medical field is. She possesses listening skills, she’s professional, gives great advice within her realm of authority and definitely is compassionate! Way-​to-​go, Marie! Otherwise, this so-​called healthcare facility is one of the worst I’ve seen in my entire life. Nevada healthcare needs to step it up a few notches.

Horrible urgent care, will never go back. Dr couldn’t care less about his patients. (I saw dr. singh) There are a plenty of other quick cares in the Greenvalley /​Henderson area do not waste your time coming here

This USED to be our families go to place! There was 1 other patient in the lobby. My child waited 1 hour in the lobby. The girl working the computer was very slow! The service here has plummeted! Doctors and healthcare are horrible in nevada and now include this place as one of the worst. Find somewhere else

This is only the 2^nd time that I’ve ever been to any urgent care. Over all this place is pretty decent because of Dr. Baker. The check-​in process for a new patient does leave something to be desired. Checked in & waited to ask for the paperwork to fill out & front desk ppl told me have a seat they’d call me. Mind you there was no one else @ the counter checking out or milling about so I don’t know why they couldn’t just give me the paperwork right away. Had to wait for over 15 minutes before they called me up to get it. Least I had brought a book w/​so I wasn’t so bored. Didn’t care to watch whatever soap opera they had on TV. One of the only reasons this place is getting 3 stars is because of Dr. Baker. She was great. Explained everything & was very upbeat & cheery. Luckily I was in & out in about an hr which I was surprised since there had been about 10 ppl in the waiting room when I arrived.

Not sure of why the negative reviews as I have been very pleased with the service I got when I was very ill. First, I love the fact that they are open 7 days a week. Second, I love that the front staff is very friendly and get you through the process quickly. Third, not long wait to see a Doctor and Fourth the service from the Doctor was excellent. I would come here again.

I hate coming to this urgent care but Because of my insurance and the proximity to my house its my default urgent care.
There is no sense of urgency what’s so ever here. Some of the medical assistants look like they jut rolled out of bed without showering or laundering their scrubs. The front desk can be very slow. Some of the dr’s hate being there.
If you have a choice go elsewhere.

I have been to this urgent care a few times. The older doctor knows his stuff, but his personality makes you feel like you’re unwanted there. Today I arrived at 6:28pm, on a Thursday. Hours today are 7a-​7p. As I was parking, the «OPEN» neon sign was on. During the 30 seconds it took me to walk up to the door, they had turned off the sign and locked the doors. I called their number and was directed to their voicemail.
I guess going home 30 minutes early is more important than people looking for urgent care. Last straw for me.

I’m sad to say that I’m looking for another Dr. s Office. I wanted to love this place because it’s close to the freeway and it’s a primary care and urgent care all in one and the wait times are typically reasonable. Unfortunately, my husband had several bad visits and I had a few not so stellar and so we are looking elsewhere.
I don’t want to name Dr.‘s by name, but our PCP Dr spends very very little time with you and has a terrible bedside manner. The wait to see him usually isn’t too bad, but once he gets in the room, he is in and out in 2 minutes or less and you feel like you just paid a copay to get free samples (with no instruction how to use them) or the referal or blood work orders or wherever he’s sending you off too. Neither my husband or I are complicated cases, but I think at least 5 minutes and a little conversation about your health should be given by a PCP.
The process of getting a referal takes way longer than it should and the office ladies seem overworked and stressed and the phone often rings a while before being answered. I also don’t like that the nurse or the MA’s take a pulse ox every time you visit. Even when you’re not ill. That is unnecessary billing of the insurance when you aren’t sick and just had it done a month prior. Also, a man under 30 should not have a BP of ¹⁴⁰⁄₉₀ and he was told BP was good.
The final straw was when we had to visit the urgent care side of this office on a Saturday. The doctor was pretty advanced in age and hardly listened to my husbands current complaints and spent time looking into an old injury that was completely unrelated to the visit. He gave him meds for his terrible sore throat that do no work at all. He gave essentially water jelly for the terrible pain. Wasn’t even asking for pain pills, just a stronger anti-​inflammatory than Advil. Not impressed. Next day, the pain was way worse and there’s no way we are going back to this urgent care.