Frank’s Auto Body

Dropped my daughter’s car off on Monday for minor paint & bumper repair and received it today (Thursday!) Lisa was our coordinator & was extremely polite & helpful. I was delighted at the cost as we were paying out-​of-​pocket! If you need body repair, Frank’s is your place!

There isn’t much to say about a body shop that does it right. I’ve been to Frank’s on both sides of an accident, and regardless of whether I’m at-​fault or not they are great to work with.
The most important part: the vehicles I get back are always in better-​than-​before-​the-​accident condition. As in, even before I needed a body shop and my car was «undamaged», it wasn’t in as good shape as it will be when Frank’s returns it.
The staff is friendly, the estimators are thorough and communicate well throughout the entire process, and any questions are answered with a simple phone call that is always quickly returned if not answered immediately.
I will continue to use them for everything I need until I move away or they change ownership.

I had one of my custom trucks painted here at franks auto body and my paint job came out amazing! I’m also the owner at precision window tint and I refer all of my customers to franks auto body and get a great response from my customers! They do amazing work and Thai prices are very fair!

I called to schedule an estimate appointment on Thursday 11÷12÷15, repair is being paid by Statefarm (the adverse carrier that rear ended me) what upsets me is I requested Franks auto body because I have lived in Las Vegas since college 1981. I was told the soonest they could schedule was 1.30p Monday 11÷16÷15, I agreed.
On Mon 11÷16÷15 I arrived at 1.23p front door was locked due to high winds not an issue but you will understand as the story goes on. The sign said use employee entrance, I did, you enter from behind the receptionist desk and walk in from behind the counter, I was immediately asked to fill out a one page form I did and handed it in at 1.25p five minutes before my scheduled appointment. I the sat down in the waiting room, small about six seats 15 by 20 size room. I am the only person sitting less than ten feet from the receptionist desk we are facing each other. At 1.55p I walked up to the receptionist (who never left the room the complete time I was there alone no other customers the whole time) and told her I am appalled at there lack of service and making me wait 25 minutes past my scheduled appointment. Her response was «no one took care of you?» How can she ask that question she never left the room and the only way to get to me was past her desk and counter because the customer door was looked due to the wind. I was so upset for the lack of empathy I walked out and drove 16 miles back to my office. As I was walking to my office Tony from Frank’s called me and said «I was on the phone with an insurance company, I apologize, can you come back» his tone was as if the insurance company was bad and they made him late. He should have said I dropped the ball and missed your appointment.
I said I just drove round trip over 30 miles I find you excuse unacceptable. Tony said all I can do is apologize. I advised that is not enough and hung up.
I know Frank’s has been in business for over 30 years and has come highly recommended from customers (and me). I am sure Frank will say that if he chooses to respond to this.
In closing I have socially recommend Franks for over 20 years to friends and family. They just repaired my friends 2014 white Subaru Forester (rear bumper and tail lens) two weeks ago because I sent her there.
I will never recommend them again and I will tell my story at every social event I am at when bad service or where should I repair my vehicle comes up. It appears they have become so big over the last 30 years they could care less how I or any individual feels.

This place is amazing and highly recommended! Best body work in town! Best customer service in town! I have been using franks auto body since high school! And I am a farmers insurance agent and my clients have always been pleased with them as well!

My experience with Frank’s Auto Body was nothing but phenomenal. I went in after I was told by the VW dealership that in order to fix my taillight from popping out they would have to remove the entire rear bumper for over $ 100+. Lisa was amazing! She came out to my car, popped the trunk and immediately found the problem. She took a picture in order to consult with someone in the shop and then explained to me that I needed a specialized bolt that was designed to avoid removing the bumper and even showed me the bolt on the other taillight. Then not only did she order the part for me, she also offered to install it herself for free. The cost of the part was less than $ 5 and it took 2 minutes to fix. Even more than that, she was so polite and helpful that when I tried to tip her generously she graciously refused (3 times!) explaining how her primary goal is to help and it was enough to know that I was a satisfied customer.
I know this was a minor issue, but based on this experience I would never hesitate to return or recommend Frank’s. Lisa deserves a gold star of excellence, I’m very grateful for all of her help.
FYI I was originally referred to them by Sunset Auto Imports Service down the road, and when I thanked them for the referral due to my positive experience they said that they consistently hear positive feedback from clients they have referred there.

Before I begin, I am quite surprised about how many 1-​star reviews there are… I’ve had a wonderful experience with them.
Early April of this year, the front of my car was completely wrecked in a car accident during a vacation up in Portland, OR. I got my car fixed at a local shop there (took almost 3 weeks) and drove it down. I did not noticed it back then, but the AC did not work properly. Once the Las Vegas heat started, I found out that the AC does not blow cold enough air.
My car is not even a year old (brand new 2014 Honda Civic), so I took it to the dealership (Findlay Honda Henderson) to get the AC fixed. They had my car for 9 days. When I got my car back, the service consultant told me that they had put in brand new condenser and that I had nothing to worry about.
The AC still didn’t work. It sometimes blew hot air when the setting was at the lowest temperature. I called them back, but they never answered my calls or e-​mails. I even visited them to confront them, but all he told me was he did his best. So I guess doing their best at the dealership means doing nothing.
Because of 90 day guarantee from the auto shop up in Portland, the auto shop representative in Portland sent me to Frank’s Auto Body. When I took the car in, Frank took a look inside the front, and told me the dealer had not put in brand new condenser, but a old one. Some of the front parts were also loose. Anyways, he told me he was going to keep the car for about 5 – 6 business days to get everything fixed. Frank called me twice while my car was in the shop to notify me of the progress so I am not in the dark about what is going on. It is
I picked up my car yesterday, on time as planned. My car looks amazing, and the AC works so well. Except I ran into another issue driving it back. Some clips/​screws came loose under the car and the sheet metal was scraping the road… I was so upset about it but the shop was already closed and I could not do anything about it right away. I called to leave a message, and sent an e-​mail with photos attached to it.
Frank called first thing in the morning today to tell me that he is going to send a person to secure the sheet metal back to where it belongs. That is a great relief for me because I live on the other side of the town in Southwest, and his shop is in Henderson. So I am very happy about how he quickly responded and how he handled the issue.
I would definitely recommend them!

Had my vehicle painted, through a recommendation… let me tell u it was a nightmare!!! To this day the paint on the vehicle is cracking, not to mention when I picked up the vehicle the first two times it had numerous runs and drips throughout the vehicle. The sales person I was working with (Dennis) had no clue about what was going on, kept giving me the run around with my problems and was literally no help. DO NOT WASTE YOUR MONEY LAS VEGAS, there are plenty other shops out there that are worth your time and money!!!

Within one month, my car got rear ended and I rear ended someone else. In both claims I chose Frank’s for the repairs through the two insurance companies. I’m so glad I did! What a professional and friendly business. Times like this are very stressful and everyone at Frank’s took the stress out of it. I worked with Tom and he was amazing. He called me regularly with updates on the progress made and even helped me get it smogged, since the car was in the shop when my registration was due. Come to find out, this is the shop my mom chose when she had a fender bender a year ago, and she was equally satisfied with her service. Without a doubt, if I ever have another issue (I hope not!), I’d chose Frank’s in a heartbeat.

No. I wouldn’t recommend this place at all. My minivan was rear ended by a drunk drive on the freeway and the workmanship was bad. We had to keep sending it back but they wouldn’t fix the issue. We finally gave up.
Its bad when you get your car back with panels not lined up correctly inside and BIRD POOP on your seat! Where was quality control?
We brought the car back for the front drivers door not closing right and they never fixed it.
They did fix some other issues but it seemed very selective and the bigger issues were never corrected. I told them to check the transmission because of the accident and they said it was fine. Guess what we had to have the dealer replace one year later?
The worse part is their location. If you live on the West side of town, go somewhere else. You will save lots of time and money not having to bring your car back over and over and over…
The van should have been totaled. I know it would have been at another shop.
RE: The owners comment about my mistaking them for another shop, no I did not.

I heard this place is great and they deal with a lot of contracts for different agencies, so I wanted to check them out. Plus, USAA contracts w/​them for estimates.
They did keep my car longer than expected. Paint was NOT great the first time I got my car back after 4 days at their shop, but they did tell me to bring it back and they would take care of it. I brought it back and the paint work was not coming out to their standards. Frank, the owner, did get involved and decided he didn’t like how the paint turned out so he wanted to keep my car longer. They put me in a rental car, which they paid for, and made sure when I got the car back, it was done correctly!
They called their paint specialist to check it out and help them out. Sometimes things it don’t go exactly how it’s planned, but it’s the service when something does go wrong.
You can rely on them to make it right and they take full responsibility. It’s no wonder Frank is well known and has been around for 30+ years…
I read the post about back mechanics and incompetent painters, but I will tell you, it’s ultimately Frank who makes the call and he will do what it takes to make it right.
Overall, I was taken care of. Was a hassle and that is why I don’t give them 5 stars, but it’s how Frank handled the situation did I want to give them great reviews.
I know others that have taken their cars here from my work and rave about this place and have had good results.
The estimator could have been a little more up front with me about the timing and situation because he did not point out the paint issue when I picked it up the first time. However, he did agree with me when I showed him the issue. The estimator did allow me to bring it back to make it right. I know had it been Frank himself from the beginning, it wouldn’t have gotten that far.
Things happen and I am glad to have my car back with no problems :) Paint looks great!

This place is an absolute joke. Came to them after a collision. Was promised to have my car back in 4 days… 2 weeks later after, excuse after excuse I still don’t have my vehicle. Sick mechanics and incompetent painters. This is getting old.
Update: After pick up they forgot to properly install the seals and replaced one of my back lights with a different generic version not a factory part like they were supposed to. Beware of this place. Has been a nightmare.

The Pro’s: The ladies behind the counter are friendly. My estimate was right on. My bumper looks brand new, like nothing ever happened to it. The insurance company cuts them a check directly.
The Con’s: I didn’t receive any phone calls with updates. They had me come in for a 2^nd estimate and pictures (even though I asked 4x if it was necessary) and as soon as I got over there (30 minutes away from my home) they said «We already have an estimate for you and you didn’t need to come in). When I went to pick up my car the lady said she would pull it up front. She hopped in a car and didn’t arrive with my vehicle for about 20 minutes. I can understand it being parked a few blocks over but at least let me know.
All in all, it worked out and my car looks good again and hopefully I don’t need any more repairs for a long time!

They have reasonable prices, great service and finally an auto body shop that keeps you up to date on your vehicle and keeps their promise time for the return of your vehicle.

Recently I was involved in an auto accident and was at a loss on where to go to have my car fixed right the first time. Since the other guy’s insurance was paying for it, quality was key and price did not matter. First, I figured I would call the Desert BMW and ask where they recommend I get my car fixed since they are a large dealership and probably have a few connections. After one was recommended to me, I started to look around some more for comparison and came across Frank’s Auto Body which not only rated high on Unilocal,but was one of the handful of body shops in town that gets a favorable AAA rating and is on the preferred provider list of State Farm Auto Insurance to! And if that was not enough, the people at Hertz said they have heard many good things about them as well.
All in all, my car came out perfect. The folks at Frank’s not only fixed all the damage but detailed my car out upon finishing it up. Plus, they called me between 2−3x a week to give me a heads up of what’s going on with the car, status of parts being ordered etc… None of this five week later stuff and a call saying your car is ready now.

I worked for Frank’s ten years ago and was impressed with the quality. In the business many techs say he’s the hardest boss, but these are the techs that like to cut corners. Being in the business and even a competitor at times with Frank, I accord him the highest honors in the business. He’s only one of two body shops I recommend in Las Vegas.

Frank is awesome.
My family’s been taking our cars to him for repair since the beginning of time. His estimates always come in lowest and his and his team’s work is always the best.
Back in my younger days, I was a car wreckin’ fool. The fact that I’m stil alive is a testament to the patience of my parents. Frank always fixed us up quickly and we never had a problem with any of his work.
It wasn’t until I got my own car with my own insurance and found out I had to go to someone else to get the work covered that I really realized how great this place is. It might be out in Henderson, but if you want your car fixed right you’ll make the trip.