Farmers Insurance – Christopher Maclaughlin

Contacted Christopher «Chris» Mac Laughlin of Farmer’s Insurance in Henderson, NV, to change responsible party and billing address on a home owner’s policy. He wouldn’t let me get a word in edgewise, kept interrupting, so I was not able to explain why we needed to make a change. He actually asked «why» we were requesting the billing change as if we were not authorized to do so, like I was some nobody. Tried several times to tell him we HAD the legal documents to send him verifying why the changes were to be made but he got nasty, accused me of swearing at him, which I did not. I did lose my patience and raise my voice to to try to stop him from his constant rude interrupting. He kept talking over me! Never had an agent to that before. Finally had to hang up and deal with district office to make changes and to have him removed as agent. Never have we ever heard an agent say he didn’t care if we canceled the policy because he had «thousands» of clients! We are keeping the policy but requested a different agent. He also had the audacity to call back and leave a message which was insulting and said it would be a «sweet deal» to cancel the policy and that I had abused him! All this was reported to the district manager’s office to 2 different agents and I have his ridiculous voice message on my phone. It was bad enough he was rude but then he accused me of having a «melt down» after he was absolutely obnoxious, like I was suppose to take HIS abuse. This is a case of an agent that is so full of himself that he insults policy holders, gloats about canceling and then makes false accusations of abuse, when he is the abusive agent. He is a disgrace to the good name of Farmers Insurance.