Dollar Self Storage

Shame on Dollar Storage. I’ve had a unit there for 18 months and have never been late. Today I look at my bank account and they amount they debited was much higher. I called and was told they sent out rent increase letters. I have a few issues with this…
1. I never got a letter
2. My rent increased 40%
3. I only signed approval to deduct $XX Dollars monthly. How do they just go debit way more?
I asked to give my 30 days notice and was told I need to come in and sign something. I guess I know what I’m doing today. Wondering if they got bought out or something because the couple in there before was awesome and seemed like ethical, fair people.
I went in today to give my 30 days notice and Carol (what I now know is one of the owners) continued raising her voice at me and telling me I didn’t want to listen. I now understand they are legally able to do all of this (or so they claim). She seriously told me to sit in the corner and wait to speak to her husband. Lol what am I, 12? I politely took him outside to speak to him to not ruin their sale because another couple was signing up to rent a unit there. Hopefully she learns to handle people better. Possibly one of the worst customer experiences I’ve ever had… Her husband is so nice… This could have been avoided if she’d lose the attitude. Sucks.