Dillard’s

I was there on January 2 for the big sale, but they told me I was one day late, I asked to speak to a manager because when I looked at the mall website it said that the mall is closed when the manager showed up I told him why I’m one day late he didn’t care and even had a smile on his face telling me he cannot help me almost telling me how stupid I am.
I called the district Mgr and got the same treatment.
Shame on you Dillard’s for that It would not happen at Macy’s or Nordstrom

Has anyone been to Dillard’s on the 1^st of Jan? OMG it was a hot mess at Sunset… I picked out 8 different shoes and stand in line for 25 minutes to get the size. The lady was helping 2 people at the same time. I was size 6 the other customer behind me was size 6.5. She disappeared for 20 mins came back with nothing for me!!! Sale associate are you sure none of these shoes are available in size 6??? It’s just 1pm and you opened at 9? I am giving them three stars because at the fashion show was worst of the line…
I guess I will just go on other promotions day!!!
Basically this was shoes department alone.
I don’t even want to review about other departments…
Don’t waste your energy there people… if the sale associate will not meet you half way when you already spent time looking for the shoes in a messy pile… Then waited in line just to get the size. I’m willing to get discounted somewhere else never again :(…

Finally stopped by Chanel counter to pick up foundation that I really liked. Andrea assisted me, I showed her a picture of the sample that I used and she helped me with what I needed.
She didn’t push other products by offering a mini makeover. What she did do was offer samples of other Chanel items. She made me a perfume sample of Chanel #5, gave me a mini firming lotion sample, and a two week mascara sample.

I would like to thank Tim in women’s shoes. He took the time to bring out multiple styles and fits for my wife and daughter. I think he went way above and beyond. Walked out with four pairs. And the ladies were happy. Thank you Tim.

I used to like this location a lot but the service has gotten worse. Diana is a manager in women’s and she is just awful. I think I’ll shop Fashion Show from now on. The employees are sweet and always happy to help.

I am originally from California so when I moved to Nevada, I was quite surprised to hear of Dillards. I would have to say that Dillards is comparable to a Nordstrom/​Bloomingdales. They offer sales storewide and sell affordable to high-​end products. This is a regular shopping mall like no other; nothing too special to boast about.
One tip that I have to mention is that they do like to close many of their doors 5 minutes before they close. They’ll leave one door open until closing so don’t let that deceive you! I’ve been here on both weekdays and weekends and usually the store is pretty empty. The salespeople are often just standing there with nothing to do. Lastly, Dillards only allows 3 items into the fitting room at a time so choose sparingly! Happy shopping!

The employees are friendly and helpful but the last couple times I’ve been in the store I’ve seen the manager treat their employees awful in public. When I asked for the managers name and she said Paula she happened to be the one yelling across the store. I’ve never seen this done before in any other store or department store. If that’s how their management treats their employees, I never want to shop there again. What happened to being courteous to your shoppers and employees and why is it ok to yell at them in the the middle of the store. All it «screams» out is how immature the management is and when you see her age you’ll be surprised. She’s at least in her 50s or so. Not that this Unilocal will help but if you’re in this store and happen to be in the home department beware of yelling older women. How sad for their employees.

Prior to my visit today, I’ve had mixed service including the sales associate not including my receipt for a purchase of shoes that broke the following day. I could not return the item for cash back or get a new pair because they were the last in their style. Over the years I’ve noticed the level of customer service go down steadily. Today I was not offered help by any of the sales associates in the shoe department. The only associate doing her job offered help to one customer while the rest of the sales associates congregated around the center of the department and talked about lunch. None of them bothered to help the surrounding customers, even an elderly lady that sought out help. I made eye contact several times with one associate and she just turned away and asked her coworker about her lunch break. With that, I left and bought nothing.

I have been a fan of Dillard’s for some time. They don’t use coupons during sales events. It’s mostly posted in the newspaper or you can sign up for e mail notifications. This location is easy in and out parking. The last time I was in here on the upper floor I was walking past the escalator and an older woman was attempting to step onto the first tread. But she was crying and saying «I’m afraid to go down». None of the sales associates seemed to be paying any attention to her so I mentioned she could use the elevator by the rest rooms. So I headed out of the store by going down the escalator and was browsing a bit and I looked up and saw this same woman walk very fast past me toward the door but she was glaring at me in a way and when she got outside she immediately got on her cell phone. Now I usually shop in her when the new swim suits come out.

Way better selection and better brands then Macy’s. They have kids shoes unlike Macy’s but in a very limited selection. Much better staffed then Macy’s as well there was a frendly associate around every corner. This location has keihls in the cosmetics department… this brand is amazing and hard to find off the strip. The only issue with a department store is that most items are obviously mass produced and it is hard to find unique apparel. Styles are soooo basic.

They have the best customer service here. Men’s department was very knowledgable with a twist of humor and I found what I needed. MAC store in Dillard’s again has knowledgable and attentive employees. Entire store is always well organized and clean! No matter what area your in there is someone around to assist you.

Today I was very happy with the shoe sale… found two pairs on sale @ $ 29.99. The third pair was not on sale but it was too cute to pass up!

Dillard’s and their periodic 50% off permanently reduced merchandise is the best reason for going to the Galleria mall. Yes, it’s a zoo on such days but the bargains you can get make it somewhat worth it. Regular sales are just ok — like other department stores so nothing special.

We do not have Dillard’s in Hawaii. They are comparable to Macy’s. My sister told me that on New Years Day there is a huge sale on all of the Christmas decorations etc. We decided to go and check it out.
GOOD GRIEF!!! It was Black FRIDAY madness all over again but just for Christmas stuff. The sale was anywhere from 65%-80% off. People were going crazy in there. There were these two ladies who had two boxes full of decorations and had 3 boxes of Christmas trees. Geez they have enough to decorate their house for the whole year. They have enough for about ten houses sheesh. Standing in line was not the best thing since we were stuck in line for two hours. I’m glad that I walked away with 10 ornaments for $ 13. I don’t know if I will be able to harbor that madness again.
Workers were really nice and seemed really calm with the madness going around in the store.

Yesterday I was helped by a lovely girl named Sindy in the Home Goods Section. She helped me find a wonderful comforter for my bed and was very sweet!

I walked in and went straight to the kitchen department looking for a cake plate. They did have some but none of them were quite what I was looking for.
Julie (I think that was her name) was extremely helpful and went above and beyond to help me find a cake plate.
She did sell me on their awesome cookbook. Only $ 10! and awesome recipes for the Christmas season and very easy instructions as well.
I made off with a Bunn, MyCafe’ 4-​in-​1 Coffee/​Tea maker. This is an awesome piece of machinery and usually retails for about $ 150. I got it for $ 56!!! TOTAL WIN!!!

There bathroom Is nasty! Really Dillards!
I like Dillards, but this bathroom… OMG, I felt like I was in the Walmart bathroom!
They have some good sales going on right now 50% off.

Okay, there are a ton of places to shop and I really like Dillards…
a. Parking — Strip Mall, plenty of parking here and close by all the doors.
b. Location — Very easy to get to.
c. Service — This is an exemplary part of Dillards. All service staff are top quality, willing to help and make you feel like you are very special.
d. Products — Have you seen how many sales staff they have in women’s shoes? You will never go without service here. They have all the best products If you want top end product, they have it here!
e. Prices — Here is where they suffer a bit. Prices tend to be high as an offset to choice and quality. That is what you pay for.
I like coming here and will continue to come here, however, for the deals, I would go to Macy’s.

I have to update because Dillard’s has been given me lots of happiness lately. Two weekends ago Eric R. told me he needed new dress shirts, so we went over to Dillard’s which was having a big sale. The gentleman who helped us was extremely patient, unpinning fitted shirts to help Eric R. find ones that would be perfect and professional. We were successful with 4 dress shirts, one of which was Hugo Boss and on major sale. Eric R. determined he loved the quality of Boss and told me to get more of these if I found them on sale in his size.
Last weekend I went by the Fashion Show location and acquired 3 more shirts, now on even better sale, in the Boss slim fit line. Eric R. liked 2 of the 3, so I decided to return the shirt to the Galleria location after work yesterday that he didn’t like. I happened to be wearing a gorgeous Cezanne necklace from Dillard’s yesterday and noticed on my way out of work that a teardrop shaped rhinestone was missing from the floral charm in the middle of the necklace — I was so bummed and decided to see if the jewelry department could get me the info on Cezanne (a house designer) so I could get a replacement stone.
Instead, the jewelry department staff (who I have received great help from previously) took a Cezanne earring from the clearance rack, took a gem out of the earring and put it in my necklace, a perfect fit! They did not charge me for this and just put the earring in the «damage pile.» The associate carefully taped the gem to my necklace and recommended I glue it down when I get home. I cannot believe the quick and easy reaction to make sure I left happy and able to keep the necklace — it was really outstanding service.

I don’t think I’ve actually ever purchased something directly from Dilliard’s. But, I tend to frequent this location because it is home to the MAC store in Henderson.
So I can only provide 4 stars based off of the ample parking, the store being easily accessible and the fact that they have both a MAC and Kiehl’s store inside. Pretty amazing.