DGI

They jerked me around for several months and still never finished my biz card project, unbelievably disorganized and unresponsive. A year later they sold my email address to scammers and I got some phishing email trying to get me to provide my Apple ID credentials. I know this because I have my domain setup allow any number of addresses, so I use a custom address for each business I interact with, just for this reason…
Classy outfit. Keep looking.

I loved working with this company, their customer service was very helpful! These cards were extraordinary and got so much attention there at a vegas show, and I will continue to go back to them for all my card needs! You will not be disappointed

My wife and I just started a new company and because it’s in the luxury stationery business, presentation on all print material is even more important than most companies. We were especially tight on time as we were leaving for the National Stationery Show in NYC in less than 2 weeks. Not only did they do an amazing job in designing the cards, including sitting down with me to learn about our business to match the style to our luxury products, but they delivered on the timing and I was able to pick up the cards on Friday just before having to leave the following Monday for the show (we’re local in Vegas so pickup was an option).
At the show, we were blown away by the frequent compliments we received on the quality of the cards. Honestly, I was just hoping we’d be on par with business cards from vendors at the show. To see the look on so many faces and the glowing comments as they’d flip the card over several times and run their fingers across the surface as they admired it was amazing. It didn’t even have all the design elements we wanted (suede and foil edges) because the added production needed for those features would have pushed delivery passed our deadline. I cannot take any credit on the design, I have had all the women in my life dress me since I was a baby, and outside of a few beatings in middle school (seriously mom, kids stopped wearing bow ties in school back in the 60s), it’s served me well. Color coordination and style is my Achilles’ Heel. The credit goes to my wife and the staff at DGI.
It was a little hectic going back and forth with the designer to get the cards exactly how we wanted them prior to print, but much of that was due to the stressful time constraint we were under which is no fault to DGI. We had to wait on our graphic artist (different vendor) to finish our logo before we could even begin design of the business cards.
If your business sells luxury products or services, you never want to rush marketing materials. And while other print companies offer faster turn around on ordered cards, they do not have the high-​end features available from DGI. It’s all about managing expectations, so give yourself some extra time as a cushion before you actually need the printed product.
When it comes time for us to re-​order, we won’t be pressured for time and we’ll add the elements we originally wanted.
Tips:
#1. Give yourself more time than you think you need. You can’t rush quality. A couple extra days wait is nothing when you have a design that is perfect and will be saved on file so it can easily be reprinted in the future.
#2. Be extremely specific in what you want. It will cut down on the back and forth with the designer and save you some time. Have everything in writing (email). The designer is trying to create a tangible product out of a vision you have in your head. Help him/​her help you by being as clear as possible.
#3. Ask questions. There are a lot of terms and features available like «spot UV» that I needed to get educated on. The staff was very helpful in answering my questions and showing samples so I can see first-​hand what the features looked and felt like. I realize there is an added advantage being in the same city, but I’m sure you can google and youtube these things to get a good idea what they are.

Very disappointed in their level of competence and attention to detail. I provided specific instructions about how I wanted my business card to look like and they consistently ignored them and failed to incorporate my design revisions. The level of incompetence was staggering and proven by more than 15 revisions required to get a two-​sided business card right.
The graphic design is outsourced and completed by foreigners who obviously had a hard time comprehending English and following specific directions. While the final product is very nice I will never deal with them again for anything.

Great service and quality specialty printing.
When you call for customer service you get through to a human.
Thank you

Best printing features offered around. Combine it with a great design and your business will flourish from great prints alone!

I have ordered the 12mil plasti cards from DGI several times and always received high quality material you’d expect.
The order process is very simple, but efficient as they will send you a proof file before the order goes into production.
My last order is about to run out, so I’m about make another order soon!

I’m a long-​time graphic designer in the Phoenix area. When I have a client that wants a high-​quality, memorable business card… DGI (
) is always my top choice. Their options are the best and the final product is like «the Cadillac of business cards»… well worth the price!

We were a customer for years and frankly the quality wasn’t great, but wasn’t bad either, we didn’t mind it taking a couple weeks to get new cards, we just liked them because it was easy to reorder. To make long story longer, we ordered a new batch of cards and this time the color was off-​white instead of white. We called and explained and they said to ship back the cards and they would remake the cards. We asked for their shipping number and they said we had to pay for return shipping of the wrong cards. After over half a dozen conversations, we gave up and are ordering from a different company. I guess their business is going well enough to blow off current customers.

They have excellent customer service. Brielle the general manager was very patient and throughly explained everything. I highly recommend them if your in need of any marketing tools. Thank you again.

Quality is fine, if you don’t care about any sort of reasonable delivery, I placed my order two days before Thanksgiving, approved the artwork on Thanksgiving, as of today the 11^th of December, according to the production icon, is still in printing, I have e-​mailed 4 times inquiring about an estimated delivery, still no answer or response, will never use these hacks again!

Been a long time customer of DGI aka Silkcards and have never had a problem. From business cards, flyers and custom cards, they have always provided high quality work and consistently stay up to date with new trends in the industry. I highly recommend this company and their printing products.

Great Service and Pricing. Love the 32 Pt Silk Cards… We use them for our High End Clients at 4evergrafix… Would recommend to everyone.

I had designed a business card with all the bells and whistles (colored edges, silk, and foil). They were shipped directly, and there was an issue with the order.
Thankfully Brielle stepped in and corrected everything =)
Really grateful.
Thanks

I have really enjoyed working with Henry, Gil and Brielle at Designline Graphics. The process to create these extremely unique and very impressive business cards can require patience as the processes are both very technical and very creative. However, the team at DGI was very patient with me and very willing to help me create business cards. I couldn’t be more proud of our business cards each and every time I hand them out.
I would absolutely recommend them to anyone looking to make a great impression from day one. Gil at Designline has been a great resource in helping us bring our business card vision to life.

I just had my business cards printed by DGI and in a word — FANTASTIC.
I was afraid to order printing online, but they could not have been more accommodating to all my special printing requests.
They were proactive and checked with me to make sure everything was as I wanted it BEFORE they went to print.
I can’t say enough good things about them. My cards are incredible and I would and will use them again for printing my clients work.

If I could give this company 0 stars I would.
My wife ordered some business cards from here for our first business. I was a little curious and taken back by the ordering process when my wife said it did not list how much shipping would cost. We even paid for expedited delivery since we needed the cards fairly quickly. My wife then received an email after she ordered on a Saturday night stating they the office is closed from Dec. 12 – 16 for holiday vacations. What is the point of paying the extra money to get them cards expedited if they are not even working. I was extremely unhappy with the process and company at this point that I asked Howard if I could speak to the owner. Of course he was on vacation and could not be reached. I’m sorry, as a samll business owner, if I go on vacation I make sure I can be reached for reason that would affect my good name.
Fast forward a day I decide to cancel as I did not have the time to wait for the cards to be made in China and then shipped to the U.S., not to mention they could not tell me when my cards were going to get to me so I could plan accordingly. I wrote an email and called, Howard answered, and I confirmed that my order was cancelled and he confirmed that my order was indeed cancelled.
Now days later I get an email back from the sales dept. that has finally decided to work stating that I am getting charged a 20% cancellation fee if I want to cancel. I am so disappointed and unhappy with this company. I tried to call and set things straight, but during normal business hours I get nothing but voice mail. I am trying to settle this with the owner. Will you contact me or shall I have to contact BBB?
V/​r,
Extremely dissatisfied customer

Very Unhappy so far. I placed an order for $ 600+ for about 500 business cards. Dont really care about how much they are because i hand ONE out every week or so. So when i do give them out, i want them to be top quality. We have ordered from these guys in the past. We ordered hard plastic white cards with rounded edges. My guy designed them and all came out super pimp. Problem was that for this new order i wanted to place, i knew i was going to want their «premium product» so i paid and asked them to design. Reason being they have foil, embossing, 3 layers blah blah blah and figured their designers would know how to incorporate it all into a design. I was super stoked thinking i was going to get a super quality design.
Needless to say i was disappointed, so disappointing that i decided you know we are in such a wrong direction, why don’t i just call them instead so i can point them in the right direction. So i did, i ended up talking to a guy GIL or PHIL? Either way the dude completely blew me off pretty much telling me yeah yeah yeah send an email. So I DID. My email said, look your design process isn’t working out, i tried calling i got my first and only proof and i was unhappy, tried to call to get it fixed and ended up getting you employee giving me an attitude/​actually being VERY SHORT with me.
Sorry PHIL/​GIL if I annoyed you, maybe design isn’t the right job for you?
So anyways, I sent a cancel the design email around 3:49. literally 30 minutes later, they send an email telling me they charged my card $ 99 for the design fee.
I basically tell them on the phone, look i have the Unilocal app open, if the $ 99 is worth a poor review, keep it. But I would advise you make the customer happy, it isn’t worth $ 100 to have a pissed off customer. Literally tell the dude on the phone, that if they don’t give the $ 100 back i will be forced to take the time and write a review on my experience. He declines and says he will talk to the owner. I say just before i hang up, are you sure? I don’t want you to make this decision without speaking to the owner. I ask is HENRY F. The owner? I see his comments on Unilocal They say yes. And i ask he’d rather me state my experience over $ 100? He continues to try and get me go forward with the design the whole time mind you.
Finally I budge, I agree, I say fine i will let you design it, either way your not giving me my $ 100 back because when i called them today ¹⁰⁄₂₃ i had chase disputes on the line and they said «they’ve been trying to reach me to finalize the design» So whatever design it. I left my feedback as promised…
Should they leave or do a good design, i will improve their score/​stars but until then one star is what you gave me and 1 star is what you get.
If me or any of the employees were put in that positions i would loose the $ 100 any day of the week before proving that money is more important than the customer or customer satisfaction.
Their true colors showed today… and not design colors…

I have used DGI many times — for printing only, not design — and have not had a problem. Their prices are hard to beat and they offer many good services — I love the new edge color they offer and for a reasonable price.
My most recent order was approved for print on March 24. It shipped April 7 — 10 business days. The cards were shipped UPS Ground and arrived April 14. So from approval to the cards in my hand was exactly 3 weeks which is perfect. I was satisfied with the cards and turnaround.
I would recommend DGI over many of the other places out there.

What most amuses me about your response, Henry, is that it came 20 months after I wrote my complaint. That’s about the turnaround time I expect from Designline Graphics.
Of course the other thing is that I detailed promises and commitments from Phil and Howard. But you didn’t address any of them. What you quoted back was a supposed timeline of events — which I can’t confirm or deny because I archived the e-​mails between your company and mine over a year ago, eight months after the events happened.
So thank you, Henry, for showing the world on Unilocal how slow your company is to respond. You made my argument easy to support.