Cold Stone Creamery

When I stopped in yesterday. The girl at the counter pushed and rushed me. I felt very uncomfortable in there. I was trying to decide on what to get my kids and she just kept on insisting that if I know what I want I should order. Not good customer service at all. When I did order I took something out of my creation and she asked if I wanted to sub it with something. So I got more strawberries and bananas. But she didn’t put extra in there. Very disappointed

Had the cookies and cream, in the waffle cone, I specifically asked for almonds in my ice cream, and there was none. How would u forget something I asked you for and you said okay. Never will return here.

Always friendly staff and of course great ice cream. It’s a little pricey but the serving sizes are pretty big.

I am giving it 5 stars because one week ago today around 6pm there was a young girl working here with a long line behind her, kids screaming, adults being rude to her and she was soooo kind. She acknowledged us in line and apologized for the wait. Only when we left did we see another employee come from the back to try to help her.
Good job young lady for being kind and gracious to everyone!

The cherro is frozen & there is paper in the ice cream this place is not good and to priceless good luck next time maybe

Management/​Franchise owner failed to honour my birthday coupon from a location in California.
He was very rude to me and told me that if I’m not his customer, then he doesn’t care.
Cool, because I won’t care about your establishment either and I’ll make sure to tell my colleagues, family and friends to avoid your particular franchise like the plague. Scratching my head at your lack of opportunity to make a valued, well paying customer.
Your loss I guess.

The quality of the ice cream is good — typical Cold Stone. The girls I’ve experienced twice, Madison being one of them, aren’t very friendly. They’re also skimpy on portions and waste a lot of product by scraping the ice cream off of the stone and into the trash, instead of putting it on my bowl.
If you want an average Cold Stone with average employees who don’t shine or provide any outstanding customer service… this place will fulfill your ice cream cravings.

It’s ice cream. Really Good ice cream. Good service, clean place, not much else to it. Not yogurt, it’s ice cream, all the good sugar and bad stuff the makes ice cream so much better. For the bosses at cold stone at sunset station, the employee working at 3:09 pm on saturday the 27^th is awesome.

The customer service was the most impressive part of our experience. The workers were very kind and friendly! The ice cream was also good as well!

Usually I really like this place but, on a Monday night with ONLY 1 person making the ice cream and 6 people in line. Not good customer service Stone Cold.

Tuesday night at 8pm and only one person working? Ugh, this is taking forever… long wait times for expensive ice cream!

Great tasting Ice Cream but if you have an opportunity to go to a different location, be sure to do so. This place is always busy due to the delicious flavors however the owners have apparently failed to realize this and under staff on every occasion. Staff is always friendly, greets you & asks genuine questions while waiting for your receipt to print but if you don’t have twenty min to wait in line to order in the first place, you’ll want to pass on this stop.

Had a craving for a «Founders Favorite»
Was ignored for 10 minutes ! I will never go
Back to this place. I walked out never to return again !
Customer Service is lacking by rude and immature help!

The workers here are efficient and friendly. Tables and chairs are clean, and its always delicious.

Who doesn’t love ice cream???
I do enjoy Cold Stone Creamery, there is always way to many choices and everything always sounds so good. Why does it have to be so overwhelming… in a good way!
I enjoy their special creation «Mud Pie Mojo» which is coffee ice cream with oreo cookies, peanut butter, roasted almonds and fudge. But I am one of those people that do not love oreo’s– so I swap out the oreo’s for cherry pie filling… sooooooooo yummy!
I also like the flavors as if I am a five year old lil girl– so I love to choose the cotton candy or bubble gum flavor and mix in marshmallows!
You will always find something here to make your taste buds happy!

I have to admit I used to hate on Cold Stone Creamery bc I’m a bit of a germ-​a-​phobe and I just couldn’t understand why someone would allow their ice cream to be poked, prodded, smashed, tossed, and mixed on a sticky iced slab that’s wiped down with the same disinfected rag. I’d always get mint ice cream and made sure I told the creamery artist in a paranoid tone, «Just in the cup. Don’t mix it!»
It wasn’t until I had a strange craving for CHEESECAKE ICE CREAM & PEANUT BUTTER CUPS on a chocolate waffle cone that I allowed a creamery artist to beg me to let them mix it up. As I gave in I watched as my «virgin» ice cream was manhandled, stroked, and eventually raped by that wet metal spatula that sits idly in that soppy water cup. After much cringing and regret she handed me my «love it» size cone with an accomplished smile. I took one taste with my plastic spoon and it was pure delight! Mmmm! Not only was is heaven, but I survived! Maybe a little bit of germs wasn’t so bad! Ever since that day I allow them to do as they wish with my ice cream and I never think twice about it!

We love going here for a treat once in a while.
The kids love the choices and really love watching them mix it all up on that marble slab.
The staff I always friendly and smiling even when the kids make them sing when they put a dollar in the tip jar. lol

Cold Stone’s sizes make me want to sing…“I like it, I love it, I want some more of it!”. Heck yeah I want some more of it. Ice cream made how I want it? I’m down.
The concept here is simple– pick your ice cream, pick your toppings and watch the talented staff slap it down on a slab and mix it up. They’ll put it in a cup, stab a spoon in it and call it a day. If you tip them, they’ll even sing you a song :) sweet!
Cold Stone also has a freezer full of ice creams cakes and treats so if you’re in a hurry you can grab something on the fly. A plus: I always receive good, attentive customer service at this location from the staff. Also this is a clean, well-​maintained location as well.

I find it disturbing that someone gave this location one star simply because she didnt read the menu. All of the menu items are described in detail on the walls of every cold stone creamery.
Ive been coming to this location for two years and I’ve always had good service and top– rate ice cream. If i had any complaints itd be that there isnt enough seating. But i wouldnt complain about that cuz im not a whiner ;)

I’ve been here a few times and I dont feel that guilty b/​c of the sinless sweet cream. I ordered the cookie overload last week and it was about 100 tiny little chocolate chips. yuck. I thought htis was supposed to be oreos? Nxt time I will ask for OREOS in my Oreo overload. not chocolate chips. She was so busy complaining about having to do homework when she got out that she wasnt paying any attn. to what she was doing really. Her lil brother was talking to her and relaying messages from their mother who was outside in the car and let’s just say learned way more about this lil gir’s family life that I needed to.
CAKES:
My previous experience here was with their cakes. I’d never purchased a cake here so I was super pumped. I even had a coupon for $ 3 off a cake. Well … those cakes are huge and it was for Valentines day — choclate strawberry cake. Yum. Looked devine right? Wrong. I ended up buying the lil cake which I couldnt use the coupon for. The lil one was only $ 5.00 cheaper than the huge one which served about 10x more people than the lil one. But I can;t have that much cake in my freezer, or in my possession. It was gross, It was more chocolate frosting than cake, which was about ½” thick. The regular size cake is like 2″ cake. just not worth it. It was all frosting and no sustanance. I recommend the BR cakes over this place anyday!
note: you’re better off going to yogurt rocks in the galleria, if its w/​in hours. if not try making it to u-​swirl inside GVR! They have red velvet cake flavored yogurt in their possession. OMG so good!