Carpets N More

I’m giving this company one star because there’s nothing less than one star. Within a couple of weeks after having my vinyl floor installed in my kitchen the seam started opening up so I called and they sent someone out to repair it. For the past couple of months the entire seam has now opened up all the way across the floor. I contacted them again they came out, took pictures and I was told that I would be notified within a day or two as to when they were going to repair it. That was over a week ago. I just called only to be told that they were going to do nothing about it because it’s out of warranty. Their warranty is one year and my floor is just two years old. So bottom line I have a totally useless floor that I’m going to have to have replaced because the company that installed it couldn’t do it right and is not going to do anything about it. I would not recommend using a company that has such poor customer service.
What would it take to have someone come out and re-​glue the seam? Never again with these people.

Went here to by an area rug and I was extremely excited to see how much they had to choose from. They carry a line of carpet called Kane, and the colors and patterns to choose from is amazing. Unfortunately they don’t have any pre-​made area rugs but they have a binder in house that can cut and bind any size carpet you want which is very convenient!
Picked up my Kane carpet yesterday and I love it! Thanks carpets n more!!!

Bought my flooring here at this location and every sales associate is awesome! I originally started working with Darian but when she was out of the office Rich and Joseph were awesome help and always would step up to the plate!
I came into the store and picked samples I liked and everyone was really awesome in giving their professional opinions to help me coordinate the flooring with the color scheme of my home. Awesome thing about this company is all of their installers are actually employees of Carpets N More!!! I have gone to other companies and it seems like it is very hard to find places that have their own installers.
Had a great crew for the install and they called me when in route, and I got full house of carpet and installers were polite, top-​notch guys, and hard workers.
I am thoroughly impressed with my experience at this company and I will make sure to refer neighbors, family and friends, and I will be back!!!

Extremely poor customer service. Be very cautious if you use this company. I would not recommend them based on my experience.
This review will be very critical of the experience I’ve had with Carpets N More in Henderson, Nevada. I purchased a home recently and the builder (Lennar) is contracted with Carpets N More for flooring. My home had upgraded flooring down stairs and I wanted to complete the home with the same flooring on the stairs and upstairs hallways. Knowing that Carpets N More did the 1^st floor, I contacted them for the project on the stairs and 2^nd floor hallways.
I received an estimate that I agreed too and scheduled an install for Tuesday September 1, 2015. The installer (Jose) arrived and removed the carpet from the stairs and 2^nd floor hallways. He then said he was unable to install due to issues with the floor. I contacted the builder and they immediately responded. They corrected the issue. Jose left after removing the carpet and saying that he was unable to install. I made several attempts to contact carpet more without any success. Jose did not return. The following day Wednesday September 2^nd 2015, I contacted carpets & more And was told that the installer would come out Thursday. On Thursday Jose arrived and again said that he was unable to install because of issues with the floor. This time the issues were similar in nature but in different locations. I again contacted the builder they immediately responded. They found no issues with the floor. Again I contact with carpets n more. Jose returned on Friday September 4^th 2015. Now Jose and carpets n more want me to sign a paper Indicating my warranty will not be valid. I refused to sign this document. Jose begins the installation upstairs and tells me he’s unable to complete the job because he does not have all of the necessary materials.
I contacted the flooring Manager and he stated the materials will not be in until next week on or about September 8^th 2015. My family and I have been walking on plywood up the stairs and all of the hallways on the second floor. This is a brand new home that we just moved into on the 28^th of August. The so called «hard wood guy» named George had no explanation why they would start a job demo my carpet out demo the floors without having all of the necessary equipment and or materials to finish the job. George indicates that the necessary materials that are missing will be in on Tuesday September 8^th 2015. I contacted the manufacturer of the material and their representative states that the material will not be available until Friday September 11^th 2015. This means two full weeks of walking on plywood, plywood stairs, plywood hallways in and out of the bedrooms of a brand new house. Again no explanation from carpets n more.
Extremely poor customer service. Be very cautious if you use this company. I would not recommend them based on my experience. When I asked why they would start a job knowing that they did not have the materials, they have no explanation. In fact, George seems to be bothered that the question would even be asked. Jose repeatedly complains that he has to drive out back and forth and he’s not compensated for his gas and his time. He says he does not get paid to drive back and forth.
How is any of this my problem? Carpets n more had no issue taking my full payment.
The only positive has been the sales associate Bob. Bob has been very responsive, returning calls timely etc. The operation side of the house however is a cluster.