Big O Tires

I took my Jeep in for the advertised 14.99 oil change special with FULL SERVICE OIL & FILTER CHANGE — ONLY $ 14.99!
Full Service Oil & Filter Change — Only $ 14.99!
Includes complimentary tire rotation plus we’ll check the following for FREE: brakes, belts, hoses, charging system and top-​off fluids.
Well my fluids are still empty and my tires were not rotated, I was rushed in and out I assume since it was close to 5pm and the «technicians» are off at 5. I was planning on buying my tires here but after this poor service on the most simple thing I will not be giving them any more of my money.

I took my car here for a basic tire rotation and they told me that they couldn’t do it because my tires were too bad… (Of course!) So they tried to sell me a new set of tires and new back shocks. I decided to take it to a mechanic I know better and he told me that my back shocks were fine, but a damaged control arm had cause the tires to wear out. Glad i didn’t take their initial recommendation.

Really friendly guy named Jimmy helped me. I got 2 new tires & was in & out in 20 minutes.

HOUSE OF LIES
(Warning long post)
I needed 6 new tires for my motorhome and the best price for the huge, truck type tires was online. I found
and one of their their «authorized installers» was Big 0. I called up the one closest to my house and talked to Duff. I explained I was buying tires for my 36 foot motorhome, and I was going to have them delivered to his shop. He asked me the tire size and verbally quoted me $ 39.95 each to install the tires. I verified that they had the experience to install tires on motorhomes, and he said yes. Done deal. Ordered the tires online, and in 4 days they showed up at Big O. I called them again to set up a time to drop off my motorhome. I spoke to Jimmy Duran the manager this time. I made a 7:30 AM appt. and dropped off my coach the night before. I got a call from Jimmy Duran the manager at around 9AM, I am thinking, wow that was fast, they put all 6 tires on already. Nope, that was not the call I got. Jimmy Duran the manager, asked me if I got a quote to install the tires that were shipped to his store. I said yes, Duff quoted me $ 39.95 plus tax on the valve stems.
LIE #1
Jimmy Duran the manager then told me that there is no way that Duff would of quoted me $ 39.95 to install the tires, and Duff does not remember quoting me $ 39.95 per tire for installation (Now I am a liar). Jimmy Duran the manager said RV tires are big and heavy and require a lot of labor to install and the price was $ 120 per tire to install the tires sitting in his shop. Now remember, I had 6 tires to have installed. Total price $ 720! I told Jimmy Duran the manager, that if Duff quoted me this price, I would of had the tires deliver to Ted Wiens, as they quoted somewhere in the neighborhood of $ 60 a tire. When I explained that I was not going to pay $ 120 a tire for install, Jimmy Duran the manager, said he would match the Ted Wiens price. He said he would call them and get an accurate quote. I agreed, but I was suspicious. While I was waiting for Jimmy Duran the manager to call me back, I called Ted Wiens and talked to their ONLY installation center on Blue Diamond that installs truck and RV tires. I talked to Nick the manager, and got a quote for $ 63 per tire to install my RV tires.
LIE #2
Jimmy Duran the manager, then called me back and said Ted Wiens was going to charge over $ 80 per tire so he could match that price. I asked him where he got the quote, and he said the Ted Wiens tire center on Blue Diamond. I told him that I just got a quote from them that was over a $ 100 cheaper. I asked him who he talked to, and he said Mike. Jimmy Duran the manager stuck by his story and quote. I then told him I was going to pick up the tires that they were storing for me, and I was going to Ted Wiens myself. Later that day I loaded the huge tires in my motorhome, and Ted Weins did a very professional install and I was $ 100 richer.
It turns out there is no guy named Mike at Ted Wiens, so I don’t know if Jimmy Duran the manager even called over there, but if he did, he still tacked on an extra $ 100 to my quote if I had Big O put the tires on, and if I had gone with the $ 120 per tire fee that they originally wanted to charge me, I would of been out $ 342. This place is a house of lies and the managers and staff are dishonest and untrustworthy. Stay away from this house of lies.

Fast, honest service. Employees are always polite and greet you when you come in. Nice little waiting room with 6 chairs, TV, bathroom, and free water and coffee.

i will never go back to this place. it was already my 5^th time going back for them to fix my tire, which never got done correctly. i decided to stop on my way to the gym. so before i went in, i put my valuables in the trunk. the guy came in stating he couldn’t find my tire lock key, then came in a few minutes later saying he found it in my trunk. where i NEVER leave it. so i leave hoping my tire is fixed, and get to the gym, only to find my brand new beats were missing! they were stolen, and i know for sure because i put them in the trunk so that wouldn’t happen in the first place. so i go back to confront them, and of course they said there is nothing they can do. HORRIBLE PLACE!

Was just in Saturday, June 20^th, 2015. Bad experience. To sum it up.
1) Came in for an oil change and tire rotation. So far so good, price quoted, coupon I had accepted. Told they’d also do a free inspection of brakes, etc.
2) Front desk guy came back and said. Oh, we found 2 bets that need replacing, all your shocks, and your air cleaner. I asked how bad they were? He said come on out and I“ll show you.
3) Went out, didn’t look that bad to me, or any worse than you’d expect when something is of course used. Declined, but when I asked how much the belts would be was quoted a price that seemed really fair, so I said, OK lets do the belts.
4) Asked to come to the desk, Bad news. He say’s, I’m new, and forgot to add the labor for the belts. Now the price is 4.5 times what it was. I said, no, just forget it.
5) Car now ready, I go out to pick it up. Tires are not rotated. I made it a point to see their positions before they worked on it. One tire for instance missing the valve stem cover and the front ones had more black dust/​dirt on them then the back. They were not rotated.
6) I asked the condition of the brakes? I doubted they even had the wheels off. The guy who worked on it was ery ambiguous about that answer. But then I asked if they rotated the tires. Oh no, they had them off, but forgot to rotate them? Or now the guy working on it says, well I didn’t rotate them because of the condition of the shocks and the tires in the back. Nothing wrong honestly with the tires in the back. I looked at them. He said your car will shake. I said. Gee, did you tell me you decided on your own not to rotate them? Blank stare, and then him getting a little angry and saying well, if YOU want them rotated, then I’ll rotate them. I said that is one of the reasons I came in, That and the oil change. By the way, we’re now going down the freeway at freeway speed, steering wheel not shaking, car not shaking, driving perfectly after ther rotation.
7) After the tires were finally rotated, I left. I noticed the sticker in the window was still the old one. Not updated with new date and mileage. I turned around and went back to get a new one.
8) At this point I told them, I’m not even convinced I got an oil change at this point. He said, oh I’m positive you did. I said, also oil filter? Oh yes he said, and named be the brand and color they put on becasue I said I was going to have to crawl under there and look. I told him, I cannot come back. If I have to watch what is going on, to make sure it happens, and can’t trust they do what I brought my car in for, with no communication if they don’t, that is just plain not good. I checked the oil. It looks new on the stick, and I believe I got a new oil filter, but hard to tell. I think I did. I also told them, the problem is, they spent more time trying to sell me additional stuff then working on what I brought the car in for. I hate to think what they do to folks who trust them, and don’t look at the old parts themselves, or make sure they did what they were supposed to.

I was driving through Vegas and my service light came on — turns out I just needed an oil change. Stopped in here and the service couldn’t have been better, I felt like the most important person ever because of their customer service. They took me out to the car and showed me everything. They could have easily said a million things were wrong but they stayed honest. Will definitely come back if I’m ever in Vegas and need service.

JD took my keys from me and had my tires rotated and rebalanced within ten minutes, Best service ever! thanks! friendly and fast!

I wouldn’t trust anything these guys ever say or did. their major operation is based on a lie to the customers. If they don’t like you the break and destroy your vehicle. Thank you for throwing my front end out. So that’s why the rubber bushing was pushed. I never had that problem until i came to big criminal tire company. This is a true statement Robert Miller

The staff are particularly friendly, especially Jay who works in the front. However, their prices and services are not worth it. First off, they try and sell me on a lot of things that aren’t really necessary for my car. Which, to extent it is OK to make sure everything in good condition. They also never seem to pressure you TOO much about getting the stuff fixed so it wasn’t a huge problem, at first.
However, what brings me to write this review here today is last time I went in I was told my rear shocks were LEAKING. That they needed to be replaced ASAP in order to prevent any damage to my tires. Their pricing for my rear shocks was $ 220. This didn’t seem like a sell, but I wasn’t completely convinced either. So I took it somewhere else to get my shocks looked at. I got the shocks for nearly half the price ($ 130) and had them replaced. When the mechanic replaced the rear left one he told me that it was not leakage AT ALL. So I’m thinking, okay maybe the other one? No. Neither of my shocks were leaking. They worn down, but definitely not in the condition that was stated.
So this leaves me with my final conclusion for this company. The staff is friendly but they will try and persuade or scare you into a sell. They either don’t have the proper mechanical knowledge or lie just to increase sales. I would not recommend this place to a friend. instead, I would look for a more reliable and knowledgeable shop.

My son went in for an oil change and they scared him into getting over $ 630 in completely unnecessary work done on his relatively new car. I don’t know how these guys can sleep at night, knowing how they hustle unsuspecting people on a daily basis. I brought in my other sons car a year ago, because he ran over something on the freeway and the alignment was off. They advertise that they do alignments. They said it would be $ 900 to take the undercarriage off and reset it and that it might not fix the car. I took it to an alignment specialist and he fixed it for under $ 100. Please be careful if you ever take it to this place.

I sent an email to their corporate office to complain. I received an automated response saying that someone would respond to me within 2 business days… two months have now passed and I am still waiting for a response. This is a really bad company

I wanted to get all of my fluids changed before making the 2000+ mi move to Texas. The staff were very friendly and knew what they were talking about. They even gave us a ride home and back once the work was done so we didn’t have to wait around. The manager showed me pricing and was very up front with the cost, what my truck needed, and what it didn’t. He even combined discounts because I was having so much work done. I highly recommend this Big O Tires location to everyone!

My wife and I have brought our cars here for years and been fairly pleased with the service but something has changed recently (management?) because now I cannot get a straight answer out of them. I brought my car there earlier in the year for brake servicing and they tell me my brakes are fine. Then I bring it in again in the fall for inspection and now my brakes are at 2% and needs new rotors. $ 350 later, my brakes still sound and feel terrible, bring my car back and now it’s my front brakes. These guys are are only about one thing: getting into your wallet.

They were such a big help when I got a nail stuck in my tire. The same thing just happened, going to try again.

The manager Matt and his staff are AWESOME! I know when I have my car serviced here I will get an HONEST assessment of what needs to be done and get professional service. They can also handle warranty work. Matt has been my mechanic for 19 years and I wouldn’t trust my vehicles to anyone else.

I hate writing reviews because there are generally two types that do write them — the really please and the really angry.
I want to write this as a public service announcement. This Big O Tires does well with the task they are working on & fair priced. There is no doubt about that. However, I don’t think they do throughout inspections (they missed several BIG mistakes that ended up costing me lots of $$ without proper warning & one was a huge safety issue aka my SEVERE shaking of the front driver wheel but the only thing I needed was a new tire in the back?)
Also, be wary of the laundry list of fixes they’ll give you. Don’t expect them to be consistent with what needs fixed either. None of my problems were ever the same when I went in there even though I had never fixed the previous repairs I needed. So, I’d advise a second opinion if possible. They lost all my trust when I added all the things up. None of the stories added up & I didn’t feel safe in my car after they had «fixed» all my problems.
They’re getting a 3 based on the fact that I was still able to move my car from point A to B without breaking my bank completely. So, they did their job — just not to my preferred standards.

I’m giving big o tires 2 stars simply for the fact of lying.
I came in for a flat tire which they fixed for free.
They then told me my back brake pads were at 20% remaining and I should consider replacing them.
I bought my own brake pads and went to my normal mechanic to have them installed. They told me I still had 60% remaining!
Please don’t get con-​ed by these people.

I noticed my wife’s tires were staring to wear and crack. Not wanting her to have any problems in our &@;:@”?, traffic I went to my neighborhood Big O.
From the time I arrived I was met with friendly service. Less than 90 minutes later I left with a new set of tires, and did not feel violated by the price!
I have purchased tires elsewhere in the past, but after this experience, In the future I will definitely check here as well.

Friday noon time. Helped right away.
$ 20 off and all around nice experience. ALSO GAVE ME A FREE OIL CHANGE w/​o even asking for it. THX Jerry