AutoNation Buick GMC Henderson

Printed out the car I wanted online. Drove to AutoNation. Handed the sheet to the salesman. Car was available and I took a test spin. Car was certified and checked out fine. I purchased. I selected the tinting which took a while to finish. That was OK. Car only had one set of keys and clicker. My fault. Should have asked about a second set. Salesman took me to parts to order an additional key. Out of stock. They took my name and number and would call me the next day when it came in. No call. When I picked up the «green sheet» I told the salesman about the missing spoiler for which I was charged $ 126.00. He didn’t know what to do about it. All and all I was out the cost of the missing spoiler and cost of keys and programming.

Staff is always friendly and accommodating!

We aren’t ones to complain or leave negative feedback, but we have never seen worse customer service anywhere as we did when we stopped over in the Parts Dept. Employees disgruntled, cursing & yelling back and forth @ each other, the guy who finally came to the counter to wait on us was rude & made it clear he really didn’t want to wait on us. We told him exactly what we were interested in & he showed us everything, but what we asked for. We went elsewhere & got exactly what we wanted. It wouldn’t let me give NO stars. Sorry, but that’s exactly the service we got. First time we ever went in there & it will be the last. :(

Took car in at 215 for oil change, had a recall… Craig asked if he could keep it for the afternoon… No one called, we called 4x… And they hadn’t looked at car and said they called. I left 2 #s and they never called. 1 full day with overnight for an oil change??? This place sux!!!

my Mercedes lease was ending so i stopped by to look at the Encore since they had a pretty good lease program advertised. My sales lady Yazmin was great. she didn’t push me, she made feel comfortable, the sales mgr. Mark worked the numbers for me and didn’t play the back and forth game with me. Susan, the finance mgr was great. thanks to the whole staff… .love my new car!!!

Completely satisfied customer, since sales department till financial. Susan Rocca it’s the best

Worst experience EVER when we were working a deal to purchase a truck. We started the paperwork, filled out applications for financing and had our trade approved. We had a prior engagement that we could not miss so we had to leave for a couple hours. The sales person had all our info and was to work on the deal. We agreed if there were any issues or questions, we would stay in touch via phone or text. We never heard from our salesperson while we were gone for a little while. We drove back to the dealer and they had sold the vehicle from under us. No call, text or communication. Then no one at the dealership apologized or offered to show us other options. The sales person we were dealing with was Rachel. I wouldn’t recommend spending a minute of time with this business. It’s a shame that a big business like this can be so unprofessional and conniving.

GMC and Craig Dinkelman provided excellent service. Upon dropping my car off, I was offered a shuttle ride home, without asking, in lieu of waiting 2 hours for my husband. Craig was knowledgeable and helpful in determining my vehicle’s issues. He did not encourage me to complete unnecessary repairs, and was adamant about determining the root of the problem. The only downside was that my car was not washed when I picked it up, but Craig apologized and offered to either wash it then or for me to bring it back for a was at a more convenient time. I greatly appreciate the ease of my experience.

We just bought a used Kia Amante today. The team was excellent! Joe was especially helpful and was always there to help in any way! We would recommend this dealership and especially Joe for the excellent customer service.

Most self-​serving and/​or incompetent service we have ever seen.
25 Sept 2014 bought tires, they performed their «multipoint Vehicle inspection/​income generation inspection» Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left.
Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote «Inspection found brake pedal broken» and Autonation GMC said they could fix it for about $ 579.00. Did not let them fix the «broken» break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now.
Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC find where I had errored. Was told that the lights were defective and charged me $ 265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money.
This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty.

Horrible experience with Caryn in the Service dept. Wasted 3 ½ hours last Saturday in the shop and no work was done on my Buick Lucerne. She was rude and did not mind keeping me waiting an hour and a half longer after I paid for a problem the mechanics caused to my dashboard. She claimed they didn’t do anything to it. I explained there wasn’t anything wrong with it when I came in and now it’s displaying I need to push a checkmark to reset the compass, then it said I needed to drive in circles, the mechanics wouldn’t come out to drive it in circles-​they sent out a young man names Chris to do it, they took it back into the shop and it was back there for 1 ½ hours without one word on what was happening to it. Caryn never came back to update me. The poor gal at the cashier booth was embarrassed. I had to ask her for a complaint form which I have also mailed in. Unbelievable. I will NEVER take my car her again.

I wish you could give this place no stars. Do yourself a favor and don’t buy a car from here. I hate typing and never leave reviews, but this place is ridiculous. I have boughten two Yukon Denali’s from here. One was 2yrs old $ 33k and one brand new $ 60k and I will never buy from here again in my life. I have had to use the service department on seven different occasions and almost none of my experiences went well. You pull in with an appointment and half the time it takes 5 min to get greeted even though they are all just sitting there pretending to work on their computers. It takes a minimum all day to get your truck back half of the time they don’t even diagnose the problem for 6 or 7 hrs. I had horrible experiences the 2^nd and 3^rd time that I can’t even remember most recently they failed to call the car rental company and get that reimbursed for us they forget about you and I have had to call in several times a day each time to stay on them to get things done. I tried to take it to Firestone in Anthem which has great customer service and gets things done quickly, but I found out GM is making it almost impossible for any other place but the dealership to work on it and it won’t let their computers diagnose the problems for transmissions and they are working on making that for everything. So if you buy from there you are going to be stuck getting it serviced there. They have a shuttle that is nice they will take you wherever you want to go and come back and pick you up so that is nice because you need it for the all day ordeals and seven hour oil changes. The one service guy Rannell somewhat at least try’s to make up for his mistakes I will give him credit for that. The service was so bad my wife called GMC corporate to complain and then he got things taken care of. We asked to speak with the manager on 3 separate occasions and he isn’t working half of the time and has never returned a call to date. Of course since they are basically a government agency the service is horrible it is probably impossible to get fired there from what I have seen. The difference between going to Firestone in Henderson and this place is remarkable. Firestone has super friendly professional people they handle things quickly and get them done while GM just seems like they don’t care and they have you by the balls because you can’t take it anywhere else. I am selling my Denali as quickly as possible to get an Escalade which pisses me off GM still gets my money but I will be Cadillacs service is much better. I am only sticking with GM simply for the fact that Rannell guy owns up to his mistakes and fixes them. I can’t get to mad if someone admits they screwed up and fixes it, but overall that place is ridiculous especially to have a manager not call back or to be present from a customer that buys brand new the most expensive cars they have that costs more than some houses you would expect a little better service. I think this is the first review I have ever done thats how much I dislike this place and not just on one experience, but 7 and what the hell kind of brand new car breaks down 5 times. The warranty is great though and pays for everything so if you do buy make sure and buy the warranty.

Thought I’d update since my second experience here was night and day different. I was offered a loaner and explained my situation of needing a 7 seater. No problem! They had multiple vehicles large enough all ready to go no questions asked. THANK YOU GMC for listening and making this experience so much easier and safe for my kids and carpool friends!!! I’m a believer again.

They are always friendly and fair. I brought my car in for service and was greeted with a smile. They arranged my rental car. Kept in contact with progress of repairs.

Purchased a car there in 2013 and the sales department was pretty good. Friendly people and I had no issues there.
Taking it there to get any service done afterwards has been a nightmare. Their service department is so horrible I don’t even know where to start. Sure they’ll fix your car, but it might take two weeks and you might have to call them 5 times a day to make sure they are actually doing what they say they’re going to. Instead of writing a 5 paragraph story about my experience that no one wants to read, I’m just going to recommend you take your car elsewhere for service.
Even something as simple as an oil change was frustrating. I scheduled a 9:00 appointment for an oil change they told me it would be about 15 minutes so I stayed there to wait, but instead it took an hour and a half. Which I wouldn’t have minded if they just told me it would be that long beforehand.

Although I live in Las Vegas, I purchased my GMC Terrain in Palm Springs, CA. My car needed an oil change so I called AutoNation GMC, made an appointment. I got there a half hour earlier than scheduled. As soon as I got there I was greeted and me the person writing up my service needs. I believe her name was Caryn. She was very pleasant and professional. She directed me to the customer service lounge where I was comfortable and watching The Ellen show. Caryn came in about 45 minutes later and asked if I’d like a car wash free of charge. Of course I said yes. All in all, my experience was met with very professional and pleasant staff. The customer lounge was comfortable and clean. I myself am in the auto industry so I am very critical when it comes to auto dealerships. AutoNation GMC gets a thumbs up!

Been trying to get Calais the regional autonation manager to return our call for 2 days now and he won’t return two voicemails calls!!! We won’t stop

Alain is the best when it comes to major issues and dealing with other idiot dealerships. We had the worst experience with the dealership we purchased my husbands Chevy Silverado from! His transmission went out after owning it for 2 weeks. Alain helped us through every step of the way, dealing with the lame excuse for the warranty company and the management of that god awful dealership. He literally was my rock through it all! Thank you GMC for having such an amazing team who always answered all my questions right away, never left me on hold, and always returned my calls promptly. The customer service from the service team was hands down award winning! Other companies in Vegas need to take note from them!

Terrible customer service, just to make an appointment for recall (second recall) they put you on hold 3 times, service writers never return calls; On my first recall I have. 2 more issues with my vehicle that they couldn’t find the problem until I talk to the manager .the service manager is pretty nice

Must read!
The last digit of the price identifies how long the vehicle has been on the lot. 1 thru 4. The longer it’s been on the lot, the lower the price will be. So if it has a 1 at the end it has just recently got there and they may not be inclined to move on the price. If it has a 4 at the end them they are closer to their bottom number and can maybe go down another $ 500. There may be exceptions. I bought a VW GTI from another dealer, it was not even out for sale yet and the moved $ 3,000 on the price to get within my pre-​approved Cap1 loan.
They will shuffle cars in their Automation network. Cars will get their last digit number of the price change until it gets to 5, meaning been there way too long and need to move to a fresh location.
First some context: I was pre-​approved with a Cap1 with a blank-​check in hand about 3 weeks ago. I went here to look at a SUV but my loan approval was not enough to cover the total cost. So I changed my mind and decided to get two vehicles van for the family and compact to get around. I would have used half of my Cap1 loan, and another loan, while still staying within my budget.
Staff: The staff was good. My salesman put in a lot of work trying to find me a vehicles. Although he was very quick finding vehicles within their network, he was not quick and persistent enough to get the cars I wanted transferred. The two vehicles that I really wanted he couldn’t get it transferred. One was moved days later after I asked, and the second was purchased days after. What I was really disappointed with the salesman making me wait hours in the lounge while he helped other customers.
Pricing: THIS IS NOT CARMAX! CarMax is a store, this is a dealership. Their prices are structured into different tiers, base on the length of time on the lot or in the AutoNation network, and other factors. So there is some room on the price.
Financing: I was told that I was pre-​approved at a certain APR. When it was time to sign the quote before seeing the finance manage the APR was 2 percent higher. I have heard horror stories about this exact situation/​scam. Not saying they pulled it on me, I am not certain, but it didn’t make me feel good. So, I left. When I got home I realized that they tricked me into signing another application. Real sly.
Service Dept.: I saw another customer go through hell, with the service department over a warranty they promised would cover something but didn’t. She had her vehicle less than a month.
During the time of working with this dealership, Veterans Day passed. I served 10 years in the Army, deployed twice to Baghdad conducted mounted and dis-​mounted patrols. I think I at least deserve a tiny discount. What really gets me is the two personnel that I worked with both served in the military. As a leader one of my responsibilities was to counsel and guide my subordinates about purchasing vehicles. I am sure that the two I worked with have had soldiers that got ripped offed by dealers. All I am saying is that soldiers and veterans should be the last to take advantage of.
If I wanted to purchase the vehicle I would incur a fee to have it moved to their location. The first transfer was free, but I guess transfers thereafter are not. It is not my fault a deal was not made. Maybe the APR was as low as it could go, but they did not move on the sticker price either.
I understand, they have to turn a profit, that the old ways that dealers made money are gone. We (consumers) have access to so much information that it is a lot harder for dealers to turn a profit, but they still do. With that said, to stay competitive with other dealers they have their prices marked up at a lower percentage than compared to 10 years ago. But there is still room for negotiation.
I ended up getting a van from Saraha Dodge and Chrysler and a VW GTI from Autonation VW.