Auto Zone

Always liked coming here for auto needs, they charge your battery for you at no cost and when they couldn’t they informed me that it is still under warranty where I bought it. Talk about honest, they could’ve said battery is dead and had sold me a new one. While I was waiting I ended up purchasing a few other things and would have bought more but I had to stop myself. Roberto’s walking distance if you get hungry while waiting. The staff is great.

As a female I’m very worried when I go to car part stores as I feel they’re going to take advantage of my lack of knowledge and my wallet. I went due to a dead battery, and while the manager (didn’t get his name) wasn’t the friendliest person, he helped me out promptly. Arturo was the person who changed my battery for me for free and it was done in under 5 minutes. I’m very pleased and happy with how helpful the staff was. They aren’t the friendliest people, but they definitely aren’t rude by any means. They got me in and out in way less time than I thought.

We work in the area so we shop a bunch here. When at the store we’ve always had decent service. Nothing worth mentioning either way, pro or con. But recently when I called the gentleman (I use that term loosely) was very short on the phone.
Mannersphone etiquette
anyone

These guys need some major training in how to talk to customers! Not a clue. When I first went in Roger the store manager helped me and he was great! He offered to order parts for me and made it a painless experience. Then when I picked the parts up there was confusion as to what I was getting. (Roger was not there) 3 guys were there standing around doing nothing. The big guy who helped me was argumentative and the other 2 were no help at all, in fact they were downright rude!
It was worked out but I left there feeling I will NEVER return.

It really is unfortunate that I have to give this store 1 star. First and foremost, let me thank Arturo. He helped me with all questions regarding my brakes, transmission etc. he even changed my battery for me. My issue comes at the end of my transaction. One of the managers (a heavy set Caucasian guy, looks like a juggalo without the make up, his name is Walter supposedly) was tasked with ringing me up. When I thanked Arturo, this manager said to me, «you don’t have to roll your r’s when you say his name.» This refers to the fact that Latinos, like myself, put emphasis on the r parts of names. I found this very offensive and not the type of thing you say to a customer. This manager kept going, saying, «Arturo doesn’t know what he’s talking about and I’m surprised he helped you at all.» This was said jokingly, but it is still very unprofessional. In a business based on expertise, why would anyone joke about something like this?! If he is this disrespectful to customers, I feel really bad for the Latinos on his crew, including Arturo and the other young Latina female that was there. I’ve never been so happy with service yet so offended at the same time. Nice to know some people have NO RESPECT for other cultures.

While house sitting for someone I notice their vehicle had a flat. Went over to AZ to pick up some canned air so they wouldn’t come back to an undrivable car. Was greeted as soon as I walked in the door and sent right to section I needed.
Noticed the canned air was about $ 10 for SUV tires — then noticed the spiffy little contraption that plugs into your cigarette lighter, lets you set the PSI, then automatically inflates the tire for you. Bonus — it was on sale for $ 25 and can be used forever unlike the canned air. And stored in my trunk in case of emergencies.
May be the best $ 25 I’ve ever spent on my car.

Excellent customer service. Went in to see about recharging the air conditioning in my car. Amber was very knowledgeable and friendly. She came outside to help us with the recharge. She informed me about some other minor things I should keep an eye on. I’ve been driving the car for a few days and the air conditioning is doing great.

Absolutely the WORST SERVICE!!! They do not help with anything. I’ve been there twice in a week and both times I’ve wanted to pull my hair out. They are extremely rude. FIND A DIFFERENT AUTOZONE.

Stephanie and John impressed my husband and me with their customer service. My car battery died today– luckily it was under warranty. They helped us recharge it, install an additional part we bought and even checked our alternator to make sure everything was running as it should be. I will definitely return to this location when I need auto parts in the future and when it’s time to replace my battery.

These guys are the best. Very helpful and courteous. If you have questions, they will find answers and they will come outside and show you where things are on your car if you need them to. As a woman, I appreciated their assistance. Highly recommended.