1st Response Restoration

I’m Fernando Frias I had a crazy situation I just bought my first home and had mold in my kitchen and 1^st response restoration came to the rescue they came and explained in detail and covered all the infected areas and made a really bad situation more comforting and they were in and out in less than 10 days it seems like a lot for what they had to it’s nothing because we felt safe again.
Thanks again 1^st Response Restoration
I give you a perfect 10!!!
Martha and Fernando Frias

In mid-​February we had a dishwasher catch fire with resultant smoke/​soot damage to nearly our entire house. The fire department sprayed chemicals throughout the kitchen in order to contain the fire. Subsequently nearly the entire contents of our house had to be removed and cleaned and/​or restored while six weeks of reconstruction was undertaken to repair the house.
The morning after the fire we interviewed several restoration companies (including Servpro), but we ultimately decided to go with 1^st Response. Dan, the on-​site foreman for 1^st Response, couldn’t have been more professional, amicable or hard-​working. He literally made himself available to us 24/​7, and when he wasn’t working 12 hour days at our property he was always available via his cell phone to answer any questions or reply to our text messages. The other core team members who helped with our house — Mark and Gil — were also extremely professional and hard working. We felt very comfortable having them handle our possessions. They meticulously photographed all of our things, and ultimately a database was generated with a description of each item along with a photo. This database was immensely helpful when it came time for us to itemize our losses for our insurance company.
In addition to cleaning many items on-​site, 1^st Response arranged for our artwork, rugs and hardwood furniture to be restored by local third-​party professionals. Dan coordinated everything — he arranged for the pick up and return of all of our belongings, and he kept us updated at all times throughout this stressful process. I should also mention that Dan’s supervisor, Jaycob Garcia, touched base with us numerous times during this two-​month ordeal to ensure that we were satisfied with their handling of our home restoration.
We literally couldn’t be more satisfied with the level of service and professionalism embodied by 1^st Response. And once again, we’d like to extend a heartfelt thank you to Dan!

This company is the only one I would recommend using when it comes to mold remediation. I was left to take care of a mold issue in a condo of my mothers while she was out of town, and the staff at 1^st response went above and beyond in making my experience as easy as possible. Jaycob was exceptional, he did many tasks that he did not need to do such as outlining for me exactly what needed to be done next and who needed to be contacted. The company kept in contact via email or phone whenever I needed to speak with them and provided an excellent experience all around. The work they did looks wonderful and they were simply a delight to work with. I highly recommend this company.