U-Haul Moving & Storage of Hempstead

Had an atrocious experience here this summer while attempting to rent a motorcycle trailer. I made the reservation for the trailer, entered my vehicle information on the website and received confirmation.
Upon arrival at the facility, I was waited on by an employee who pointed to a group of trailers behind the building and said «one of those is yours.» That’s it. No direction, no assistance. When I was unable to identify my trailer by the number on my receipt, I returned to the register and another employee told me it was on front of the building. He came outside and immediately informed me that I could not rent the trailer because I did not have the proper light hookup on my vehicle.
Now, I drive a 2009 Honda Pilot — hardly an exotic model — yet they were unable to hookup such a common truck. There was no information on the website referring to a specific light hookup. They had no adapters available, no help whatsoever.
When I asked about renting a vehicle capable of handling a motorcycle, all they offered was a 24′ box truck at 8x the price of the trailer!
Very unhelpful staff.