Roto-Rooter Plumbing & Drain Services

My past experiences with Roto-​Rooter have always involved clogged drains. The technician would arrive on time with a big machine and in less than an hour he was gone. I do not recall a visit where I was not satisfied with the outcome.
This time things were different. My house is just over a hundred years old and the plumbing — virtually all of it – had to be replaced. Instead of a local plumber, I decided to use Roto-​Rooter.
1. Communicating with RR was easy. Their website works and somehow I stumbled onto the 24-​hour phone number for their HQ on Central Ave in Farmingdale, Long Island.
2. An old cast iron pipe had burst in the basement and I had to turn off the main valve to avoid further flooding (this old system has almost no local cutoff valves). I got a detailed written estimate and despite the high cost, I gave RR the go-​ahead. (Note that I had no running water, so I did not have the luxury of shopping around.)
3. The work was completed in two days. The 3-​man crew was efficient and my cast iron pipes have been replaced with copper. Now I have cutoff valves for all branches.
4. I shelled out a lot of money but I think I received something for it. RR did not nickel and dime me, something that I have previously experienced. My guess (hope?) is that RR will honor its guarantee to a greater extent than my previous plumbers.
5. Finally, I want to commend the plumbing crew supervisor, Osern. I pestered him with a lot of questions, and he provided honest answers. (After past plumber experiences, I found this to be unusual.) Osern worked hard, he knows his trade, he cleaned up the mess, and he was easy to approach.

I called with a problem. They gave me an appointment and arrived 20 minutes ahead of time. The technicianI assess the situation took care of the problem cleaned up after and was so pleasant and nice the whole time made the experience of hell that I was going through a small piece of heaven did not overly priced was a wonderful experience and I thank them for all their help. I would recommend Rotor Rooter to all for expert, fast, reliable service.

So following up on yesterday’s post. This morning I had Roto rooter call me 5 times today trying to explain there prices, I wanted no part of it. So the job that they quoted at 425, I just paid 49.99 plus tax for a total of 56.44. Can’t believe how they get away with inflated pricing

Very efficient. Came rather quickly (even though I called them after 8 in the night) and solved by plumbing issue rather quickly. The representative was friendly and professional. Gave me peace of mind.

Afer having a sewer back up two years in a row, when it happened again this year, I called and requested a camera. The plumber arroved without a camera. Had to call this company over amd over for a clogged sewer line. A different plumber came each time. All causing sewer water to flow in my basement. After many days and many tears, I demanded a camera and finally a plumber showed with a camera. This is when I learned that a pipeline was broken under my house. Waiting so long, caused lots of damage to my home. I had to hire acrestoration team and file a clai with my home insurance.

NEVER AGAIN! I had a leaking faucet that was also leaking under the sink. Called at 10 am and was told someone would be there within the hour. 5 hours later the guy arrived and moaned about the fact that he couldn’t get parked. He looked at the faucet saw the leak, then moaned because he wasn’t familiar with the faucet. He then quoted me $ 240 to fix the problem which I agreed to and thought was reasonable. He started shutting the water down to begin, then said «you know what, I pass — I’m not doing this for $ 240 «and left! I was completely shocked and am now calling around trying to find another plumber as the water is still leaking. I never write reviews but I am so angry I signed up with Unilocal so others don’t have the same lousy customer service experience. These people are absolute cowboys.
*UPDATE*
So as it turns out the problem was solved by simply taking off the handle and tightening a nut, which I did myself with the help of a guy from Moen — over the phone. Quite a contrast of customer service levels between Rotor-​Router and Moen.
I guess the moaning guy from Rotor-​Rooter did me a favor and saved me $ 240…and I’m also getting a lot of laughs with friends when I tell the story about the ‘RR guy who decided to pass’!

After using Roto-​Rooters for the last 5 times, I had full confidence that they would send someone honest to my house for service since I was at home. The service person that was sent today was the most unethical service man I have ever encountered from Roto-​Rooter. This person took advantage of my wife having limited plumbing knowledge and charged us $ 280 to hook up a washer with existing brass outlets and hoses. We were under the impression that something needed to be fixed due to a washer installation earlier that day.
After the service, this person had the audacity to suggest that he can rip up the bill if my wife tips him cash.
By comparisons, Hank, who was sent twice was ethical and recommended the proper course of action. I can trust him with my repairs without qualms.
I will probably never use this company again.

Called RotoRooter 6÷27÷15 for a clogged shower drain. I asked for an estimate and they said they don’t provide such over the phone. It’s a clogged drain not a complex job. The RotoRooter guy comes to my house and within 3 seconds says you need it snaked and it will be $ 425 plus taxes, that’s about $ 460. When we said we had it done before for less than $ 100 he became rude, condescending and stormed out yelling «maybe 30 years ago».
We called another company and for $ 49.99 they did the job and we’re done in 10 minutes. What a bunch of scammers! They know people have a need. Don’t provide a quote until onsite so people are pressured to say yes. They quote 10x more than others and poor customer service.

My review was for the roto rooters at Yonkers/​mamaroneck. I don’t know about this place

Had a huge problem in my basement last night and I made a call and they were there in no time. Dan-​1515 did the job with no complications and no surprise «additional» cost.

Joe is one of the best! ! !

I live in a hundred year old home on the North Shore of Long Island (border Queens/​Long Island). One recent evening I heard a dripping sound but as it was raining, I figured it was on the outside of the house. Much to my dismay however, the next morning I realized the dripping was actually water leaking through the walls from a 3^rd floor toilet, through the floor boards and through the ceiling of the 2^nd floor. I was in a complete panic as I ran upstairs to try and assess the situation as the toiler was now overflowing and water was everywhere. Not only was there a slow leak from the toilet, but it was now overflowing in the walk-​in shower with no possible end in sight. I rigged up some sort of gizmo to abate the flow, but knew it was only a matter of time before it really became a disaster. The first plumber I called came and assessed a very grave situation, requiring «at least two full days of work, tearing up the floor and the ceiling below» which would also require a carpenter and a lot of money… but he wasn’t able to do it. The 2^nd plumber walked into the room, looked around and walked out saying the job required a very skilled plumber (?)…At this point, I was incredibly frustrated and concerned for what could be happening. Around 6pm the doorbell rang and there was ROTO-ROOTER’s Everett Smith (Angel Plumber!) Not only did I NOT expect a plumber to make house calls after 5pm but never could I have imagined one who would not leave until he (alone) fixed the job to completion. With years of plumbing school experience under his belt, here was a man that not only knew what he was talking about, but had a solution and saved me money. He was incredibly knowledgeable and explained both the problem and his resolve to the issue before he made a move. He provided me with an advance cost estimate and broke it out line item by item assuring I understood what and why he was doing all he did. As it turned out, the job was not as grave as Plumber #1 nor Plumber #2 conjectured. And not only did Everett completely fix the issue, but he was incredibly competent, thorough, conscientious, cleaned up better than I ever could have imagined, extremely respective of me and my home, personable and caring, meticulous and passionate and took pride in doing an excellent job. The proof is in the pudding and I’ve never had a better «plumber» experience before. I HIGHLY recommend Roto-​Rooter & Everett Smith.

The best service ever timely prompt and efficient Louie tech number 1372 was the best plumber that I ever had the chance to work with I am located in Massapequa New York and he came within 15 minutes of my call of a sewer mainline overflowing when he found it wasn’t the main he still cleaned it up then removed my toilet and pulled out a 2 foot rag that was dropped into the line during construction which was the culprit. He even carried the old broken toilet out to the curb for me and cleaned up quite thoroughly I am very impressed and I give my highest recommendations and ratings to Louie number 1372 thank you brother

Hi,
I called this brand name sewer specialist on a Sunday morning. Peter arrived about one hour after my call. He was professional, fast and shared lots of information about how to prevent the problem in the future. They accepted a discount coupon and charged about $ 150 less than the first plumber who fixed the same problem about 15 years before. Good work.

Hello,
I am writing because I had a 100 year old galvanized pipe that was leaking in our kitchen. My husband tried to take it off but part of it fell off and the other half remained. We called Roto-​Rooter and luckily, Hank showed up with his trainee. (He came to our house once before and was very professional) We were so happy. He explained the procedure, finished in less than 1 hour, and had our kitchen sink working again. In addition, he maintained a clean environment at all times. The price wasn’t bad either. With a 6 month warranty, you cannot beat that. I would recommend Roto-​Rooter at any time.

Technician came precisely on time. Snaked the bath tub and got the drain unclogged. Technician was extremely helpful and professional. Explained costs and warrantee. I would definitely call them again.

Toilet would not flush. Snaking toilet did not work. He located main sewer line, discovered it wass blocked and cleaned it outUnder an hour and we were flushing again. Plumber was professional, explained everything and costs, and did job well.

we were having a dinner party at 7 on Saturday, March 12, 2011and our kitchen sink clogged just hours before. I immediately tried to correct this myself but made a huge mess — water dripping from kitchen to basement and so I called roto rooter. The plumber arrived within an hour and corrected the problem, explained what he did and left no mess. He met our guests as they arrived! I would give 5 stars but prices a bit steep.