Garden City Jeep Chrysler Dodge RAM

Went in at 7:45 for an «express» oil change and I was told that the software needed to be updated, all in all it shouldn’t take more than an hour and a half. I Didn’t have any place to be until 12 so I figured why not. Fast forward to 11:10 now well over 3 hours and still «working on it», so they gave me a loaner in a slim chance I might make my 12 o’clock. Well I get in the car and find out that I have less than ¼ tank of gas and a flat tire. Needless to say I did not make my 12. You would stand a better chance of leaving you car in an empty Brooklyn lot and wait for Dobby the house elf to fix your car before you got you car back from here.

I have been leasing cars since 2000. I have leased difference cars and this service department is by far the WORST I have even dealt with. when ever there is an issue with the car and you call no one calls back. I am now waiting 1 ½ days for a supervisor to call me back about bringing the car in for service sooner then next week and get a loaner, the check engine light is on and the car is acting funny driving, hopefully nothing happens while driving to cause a bigger problem, I would not use this dealership !!!

I have been coming to this Jeep Service Dept for a few years now since I moved to Queens because it is the closest Jeep Service Dept to my house. It seems like there is always a problem. The last time I went I was told my break pads were really thin and needed replacement. I declined the service and had my mechanic change all my breaks and he showed me that there was plenty of break left on all 4 pads. Almost ¾ of the pad to be exact. Two years ago I went to have an oil change/​tire dotation plus NYS inspection and when I left I had noticed the old inspection sticker still on the windshield but my receipt said inspection passed. When I brought it back I had to wait 30 min for them to do a real inspection and place the sticker on the windshield. Before that I was having issues and realized it was a bad TIPM. I explained that to the service advisor because the 2011’s JGC were famous for a faulty TIPM just google it. He told me absolutely not and I ended up paying almost 1000 $ not to fix the issue. Then they replaced the TIPM and everything was perfect. I have an appointment today after 4PM with Alex to have my Jeep checked out for a knocking noise in the front end. He told me he would have a loaner car for me. If this turns out to be another bad service it will be my last time coming here. I would rather pay for an inspection and oil change some where I will be appreciated and not be treated like a sucker. OH IT GETS BETTER, while typing this review I received an automated phone message from the service manager Lisa saying they look forward to seeing me TOMORROW for my 2pm appointment!!! Really!?! I swear you cant make this up… I just left a message for Alex who I spoke to yesterday and made the appointment with. I will let you know the outcome
Update:
Spoke to Alex after 3 phone calls, he explained they have been super busy and it really didn’t matter what appointment they had in the system because I was dropping the car off today after work and would get a loaner car. Arrived at the dealership hoping Alex was around and would indeed get a loaner car. Jennie the Service Advisor greated me, listened to my issue, assured me everything was good and pointed me to my loaner. Great experience so far so I changed my rating from 1 to 3 stars.
The loaner car was almost completely out of fuel and filthy. Coffee stains on the shifter and cup holders, windows were disgusting and there was actual garbage on the floor in the back of the car. So I put 20 $ of gas in it and got a 15 $ car wash.

(review is for sales, NOT service… I bought new and haven’t used the service department yet)
Went to purchase a Jeep Grand Cherokee. I worked with Brian T in sales and Chase M for financing. Very friendly, very patient, VERY knowledgable guys. No hassle test drive, no hassle sales, friendly staff… everyone there was helpful, friendly and seemed genuinely interested in helping me and getting me a fair deal. I of course walked in educated and prepared with my research, like you should with any dealership (ie; I knew which model/​trim/​features/​price I wanted and did some comparisons) and of course there was some negotiating, but it was never aggressive, unprofessional or intimidating. Overall a great experience and I got the Jeep Grand Cherokee I wanted (the same day!) at a fair price. Would recommend.

I read all of the reviews regarding this dealership/​service department and agree with all of the bad reviews But I’ll go one further, I brought my car in for an oil/​filter change. When I got the car back a point and shot camera, a plastic container with about ten dollars in quarters that I keep in my car for parking meters and a pair of Maui Jim sunglasses were stolen! Since it was raining the day I brought my car in for service I didn’t realize that anything was stolen until the next day when I went to put my sunglasses on that the items were missing. Immediately after my service appointment I when home, put my car in the garage, locked the car and didn’t use it until the next morning. Which means that there was only one place that the items could have been stolen from and that was at the dealership. After the incident I went back to speak with the service manager to let him know what had transpired and he couldn’t have cared less. He told me that there is no way that any of his employees, who have been with him for many years, would be capable of such behavior. He blamed the incident on the neighborhood and that I shouldn’t have left the items in the car because the neighborhood isn’t safe. One problem with that, if they knew that the neighborhood isn’t safe shouldn’t they have looked the car while it was on their property? The car was in their position, they obviously had the key to lock the car and the car was on their property! This brings the meaning of «THIEVES» to a whole new literal level.
If I could give this dealership/​service department zero stars or minus stars I would. I have taken my various cars through the years to numerous dealerships/​service departments and this is the first time that anything was stolen from any of my cars while they were being serviced.

Appointment at 7:30 am. Dropped car off, which was a smooth service. It is now 8:48 am and I’m still here just waiting for a loaner car. Got skipped in line, was given a car with 0 gas in it. 5:50 pm still no call about my car, I’m guessing it’s not gonna be done today???
I should have learned from the first time I visited, 3 hrs for express oil change then lost my car. How do you lose my car?! Says they rotated the tires they definitely didn’t cause the tire I had a flat on is still in the same spot, nice try on lying.

** DO NOT GO TO THIS PLACE !!! **
This place is absolutely horrible and a bunch of thieves.
the service department does not give a damm about their customers.
my sister bought her 2006 Chrysler sebring because it had a check engine light on, cost her about $ 250, and the next day, it came back on. she left the car in the service area for 3 days!!! and she was charge about $ 300 for the second time. keep in mind, i did not know she was dealing with them, i asked her about her car since i work for a Chevrolet dealership as a sales consultant. i asked my service manager about the whole issue, i found out they charged her $ 250 for something that should had only taken 30 minutes max! but in the papers, they charged her an hour and a half labor !!! even worst, the check engine light was on again the next day !! i took over and went to the dealership and ask about the car. the service manager tried to find excuse saying it does take 1 hour ½ minutes … also, in the papers, it did not even say which code it was for the check engine light!!! how in the hell do you not know which code it is…
point is this, they kept the car for a week straight for the 3^rd time!!! no calls, no nothing. they ordered a piece ($ 850) and did not even told me anything about until i showed up there. for a service department, they should know better.
i went back in there, asked for the car back, gave it to me all dirty!!! like it was in the back without them even working on it! they tried to tell me, the piece will come in and give me a call back… the next day i went to a private mechanic that i was recommended and he fixed the issued! drove it for a week and no check engine light. its been about two weeks and they have not try to reach me!
this place completely sucks and will never again bring a car to this place. ripped my sister off, no calls and nothing. i will gladly take my sweet time and tell everyone i know that goes there, to never bring their car for service in this unprofessional place. i work for a dealership and you best believe i will be letting all my loyal customers know. my sister works for a company as well and she will do the same thing.
for people who still decide to go, please be careful and always check the papers!
i did not even bother to memorize the people who i dealt with in there.
I DO NOT RECOMMEND THIS PLACE FOR ANYONE!

Bait and Switch Operation! After reading others reviews I’m glad I walked out! I contacted the dealership about a Jeep I saw on their website, they said it was on their lot. I called the following day before I drove an hour and a half to their dealership, specifically mentioning the length of time it would take me to get there, so please verify the vehicle is available. I was assured it was available! I gave my name to the receptionist and proceeded to wait and wait while many people with dealership shirts walked by, and salespeople sat there ignoring eye contact! When I finally was seen (after my asking someone to help me!), the first question I was asked was whether I was trading in! After I showed the salesman where my vehicle of interest was, he knew nothing about it! Then when he went back in to get info/​keys, he said the car was already purchased! The vehicle was the best looking, best price for that model, you know for certain it was a bait car and their intention was to convince you to purchase one of the more expensive ones there! I wouldn’t have it! I’d rather walk than ever give them business!

Bought the car here. came in saturday for an oil change… sunday the check engine light magically comes on… leaking valve. engine mis-​firing and my tires are shot… they did not mention any of the symptoms needs to be changed… I dont know whats worse the fact that I didn’t get their cross-​sell pitch or the fact that they didn’t even check for this stuff… wont bring it back to them… wont buy another car either

I wish that I would’ve read all the reviews on this place before I wasted my time and money. If I could give it no stars I would
I currently leased a 2016 compass. At first they made it seem like they were all about the customer and willing to work with me. Joke was on me! I went to this dealership because I had a friend who had gone there– even though it’s an hour and a half away from where I live– and was very satisfied.
The first visit consisted of me picking the car and doing the paperwork. The second visit meant I had to drive out there to sign the paperwork and pick up the car. Just when I thought It was all done, I had to go back because the dealership had messed up the numbers on my paperwork. And the THIRD visit involved me going to sign the same paper again because the the bank had messed up my paperwork.
Now, I know things happen but three times! Three times to sign the same paper. Three tolls. Three full tanks of gas. Three days wasted driving an hour and a half to sign a paper in less than five minutes.
And now I get a call saying they made my first monthly payment– that’s sweet. But they did it to avoid late payments and they expect to get reimbursed. I’m sorry, when did I agree to that… Is there a signed contract between us? I never asked for that to be done for me. Seeing as it wasn’t my fault that the paperwork never went through. It’s the least you can do.
Four years cannot come soon enough. Thanks for lending me one of your cars, but I think it’s time to start shopping for my future car sooner than later.
In other words: I will not continue to do business with you. AVOID THEM AT ALL COST!

STAY AWAY! HORRIBLE SERVICE ZERO STARS!
1^st time I had multiple items that needed to be serviced. Brake service, check engine light was on due to cylinder misfire, plugs were changed, also addressed a leak. The experience was normal
2^nd time I brought the car in because of a coolant leak. The tech found that the car had a faulty water pump. Pump was replaced and was ready the next day. I picked it up and drove straight to work in the city. Once I reached work the car overheated. I called the service advisor right away and he told me to bring it back but a tech could not look at it until the next day. I had the car towed from the city back to Long Island because the car would not start back up. So the next day I waited for the car at Garden city. The tech found that the fan was not plugged back in. REALLY? DID THEY EVEN CHECK?
3^rd time in less than 30 days– I scheduled a appointment at 9:30am last Thursday for a leak that was coming from the rear end and a routine oil change. He told me that they were backed up and I needed to leave my car overnight. Service advisor told me that the rear pinion seal needed to be replaced and the car would probably be done early afternoon. (note– I was anticipating the car to be finished late afternoon so I can go to work). Around 2pm I tried numerous time to call and contact my service adviser, I talked to numerous people and different people forwarded me to different people. The phones are a MESS. Finally I decide to go and wait for the car. The service rep told me that it should be done in 1 hour. Finally at 4:30 pm the car was finished and I was on my way. As I was driving I hear a rattling sound that was very distinct when I go over bumps. I pull over and look around the car and didn’t notice anything out of the ordinary. I frankly thought it was my license plate hitting my brush guard. I parked my car over the weekend in my garage and did not drive it until Tuesday. As I was driving the rattling felt as if it was directly under me. I look under my car and my skid plate was missing.
I return to GCJ and told the service advisor that my skid plate was missing. He replied, maybe the snow storm had something to do with it? I’m just fuming at this point. 2 hours later they tell me the mechanic that was working on my car forgot to put the skid plate back and was fired last Friday. They had reinstalled the skid plate and also DOUBLE CHECKED for any missing bolts. So now I was on my way. I decided to pull over and check to see if the skid plate was on the car. When I looked under the car the first thing that caught my eye was the skid plate was wedged in and was held on with one bolt!!! I drive it back to the dealership and went straight for the service rep. He got the foreman of the shop to check it. I asked the foreman if it looked right to him? He answered NO.
WHAT IS WRONG WITH THIS PLACE?
The foreman then takes the car back in the garage and puts the bolts in the right places. They take me in the garage to show me that the bolts were indeed on. SHOULDN’T THIS HAVE BEEN DONE FROM THE START? THIS IS A JEEP DEALERSHIP THAT SERVICES JEEPS ALL DAY LONG.
I have also tried to send a email to Matt Morrison and received no call nor email acknowledgment.
I have gone to this dealership 3 times and each time the dealership took 3 days to resolve the issue.
IF YOU HAVE ALL THE TIME TO SPARE AND DON’T REALLY CARE TO HAVE ALL THE SCREWS AND PLUGS PUT BACK AFTER SERVICE THIS PLACE MAY BE FOR YOU.
IF NOT, STAY AWAY!

Wouldn’t be fair to let this reflect on all Jeep dealers, but my God the lack of professionalism in this location is unreal. They quote you a price to hook you, then they say you were mistaken on understanding of the price. Classic bait and switch. And the manager Ken Scheme, I mean Ken Skeen adds fuel to an already unnecessary conflict instead of alleviating it. He is really shady, sort of the usual seedy car salesman stereotype. He’s very obnoxious. I feel bad for the salesperson, Marc Jean was actually very nice. But the manager is a nightmare, don’t support this business and it’s sketchy business practices.

I am so annoyed with this mickey mouse car dealership.
I called 3 x and was promised a call back by sales. Finally I reach someone on my 4^th phone call and agree a price and check the spec.
I drive 2 hours to the showroom to find out it was an internet salesmen who has no idea of what the spec or price really is.
They then inform me it doesnt come with a rear seat and is 4 k more than advetised. Rubbish I have seen it in long island city that morning with rear seats.
Bad advertising and bad service.
Btw they don’t even build rhe dodge here I found out its built in Turkey. So much for buying home grown American.

The individual in the picture with the BIG HEAD, JOE CAMILLERI Salesman for GARDEN CITY JEAP DEALERSHIP is incompetent, rude, and a awful salesman.
ANDRE SMITH another salesman for Jeep, is rude, a coward, and a individual who has no rite selling people cars.
GARY NOVICK this individual has no rite even being near a car dealership, a complete embarrassment, does not have a clue about selling cars.
BUYER BEWARE OF THESE INDIVIDUALS AND GARDEN CITY JEEP DEALERSHIP, GO AT YOUR OWN RISK.

Do yourself a favor and go to any other dealership but this one. I read all the reviews and went in specifically requesting the names of the good salesmen mentioned previously. Low and behold none were available so they referred me to the next salesman available.
Now I currently lease a 2012 Range Rover Evoque (@$ 558/​mo). And since becoming a mom and homeowner, I am looking to decrease the amount of money I put into my vehicle. Nonetheless, I was looking for safety, reliability and efficient. It seemed as though Jeep was Godsend because the prices listed online were Right up my alley. $ 199-​$ 300/​month.
Long story short I drove a vehicle. Was moderately satisfied and was ready to talk numbers.
Would you believe me if I said this jerk gave me a quote of $ 489/​mo for a 36 month lease on a Cherokee!!!
I’m not sure what sort of Ponzie scheme of an operation they’re running. But do yourself a favor and DO NOT waste your time.
And to top it off. I gave the salesman my car keys so he could get the value of my car. And this guy moved my car WIThOuT telling me. I returned asking if the salesman moved my car and it took them 20min to get back to me and tell me that the car was moved off the street into their parking lot.
Never ever agAin. I should have listened to ALL the other negative reviews.

Horrible service, well the salesman Brian T. Was very nice but the manager was rude and unprofessional. I was originally told by the salesman that everything was rolled into the monthly price, I even repeated this numerous times stating so taxes and fees included, he stated yes. We still weren’t set on the price so he went to speak with the manager and came back with a lower price but stated at that point, no taxes and fees were never included in the price. It was at that point that he had us sit with the manager and within a min I got up and walked out the door just based on his unprofessionalism. If it wasn’t for that I would of purchased the vehicle at the price they were offering it to me. At this point to make up for that manager they would have to give the vehicle to me for free to ever return there. Don’t do business with this place, go anywhere else.

Wow I’ve read the reviews and was like whoaaaaaa and almost wasn’t going to post anything but I decided to review MY experience. From the moment that I walked into the showroom I was greeted with a smile from the front desk receptionists. Within minutes I was directed to John, the sales manager who was so cool and made me feel comfortable instantly. We talked about fifteen minutes about Brooklyn where he is originally from before we even discussed my interest in an SUV. He hooked me up with Mike, a sales rep to show me some vehicles that I was interested in. I enjoyed my experience at this dealership.

AGAIN GARDEN CITY JEEP SERVICE MANAGES TO BE FULL OF S!&$
They don’t do recalls correctly so make sure you have another mechanic check their work. They talk down to you so make sure you tell them to go F themselves
The girls at the front desk must have 1 brain cell they use and share among each other because the stupidity is unreal. HORRENDOUS service
don’t waste your time or energy! I am going to go to News12 to highlight how many people they screw over so this place can shut down. its disgusting.

THE SAFETY OF THEIR CUSTOMERS IS NOT A PRIORITY !!! …
HORRIBLE SERVICE !!!
I AM SO UPSET WITH THE TREATMENT FROM THE SERVICE DEPARTMENT AT JEEP CHRYSLER DODGE IN GARDEN CITY !!!
I bought my car from JCD in Garden City on July 11^th 2014. A week after my purchase my left head light went out ! I spent a FULL DAY of playing telephone tag with secretaries and TOM the service department manager who never answered or returned my calls. Two day’s later I finally reached the sales rep (Abdule) who sold me my car. It took Abdule to walk down the block and demand that my car head light be changed that day !!! I met with service man (Dave) who changed my light and informed me that I needed a part because the part that I have is over heating and burning my bulb. Daves word for word was «I will order the part and call you with in the next week.» IM STILL WAITING FOR DAVES CALL.
NOWWW… For the past three months I have been calling and calling, and being told I will get called back (All of which I have the call log history, as well as THREE messages on my home phone) NO HELP !!! I NOW HAVE BOTH HEADLIGHTS OUT !!! BOTH !!!
My mother then tried getting in contact with ANYONE … She spoke to sales rep Abdule who gave her his managers number, and service manager TOMs number — She left messages and was hung up on … Just like I was.
I left work tonight and called the service dept which by the way, the secretary there is beyond rude. I finally got to speak with the mysterious TOM. I told Tom my problems and he informed me that the part I need might not be there, he doesn’t know and that I can try to come in on Monday but he’s not sure, so he doesn’t know when my car can be fixed? May I repeat again that BOTH OF MY HEAD LIGHT ARE OUT !!! My life is in danger driving around and this «manager» tells me he cant help ???
I told Tom that i’m bringing my car in tomorrow and if the part that was suppose to be there back in July is still not there then i’m going to have to take things further… New 12 maybe? I leave work after the sun goes down so driving around at night, my life is in danger !
Other Car issues that I have mentioned and am told theres nothing that can be done: 1) headlight 2) obnoxious break squeaking 3) something is wrong with my window motor 4) they told me that I was given new breaks THAT IS DEFINITELY A LIE. 5) They told me I was getting new tires, also a lie !!!
I WANT MY CAR FIXED !!! And moving forward, I want to know if I can go anywhere else for future services because the service department (and I blame the manager TOM) is really lacking in customer service and over all service and i’m so upset that I haven’t been able to enjoy my brand new car yet!
If my car does not get fixed, I will be reporting to the BBB, because OBVIOUSLY the safety of their customers is NOT a priority !!!

This is worst service department that I’ve ever been too. I’ve given them multiple opportunities to redeem themselves but they continue to test my patience.
1^st visit: The fastest ever, I was there for 3 hours just to get an software update on my 2014 GC Limited.
2^nd visit: My wife took it in for an oil change. Not only did they take 5 hours but they had dirtied my beige leather seats with grease. My wife was literally in tears because of the rudeness in service.
3^rd time: I received a call from the service representative and was explained that I would be the first one for an 8am appointment (oil change and inspection). When I got to the dealership there was a line all they back to Hempstead turnpike. I learned my lesson the first two times and left to my local repair shop.
And in the time it took me to write this review, both the oil change and inspection were completed. 10 times better service than there so-​called «Platinum Service Club»
Now I get enjoy my weekend!