VIP Autos

Place is awesome. I bought a nice little car for my son for graduation! I was treated fairly and they stand behind there product! Great job bio autos

Let me start by saying that I did not buy a car from VIP auto — but I did get an appraisal of my vehicle, and purchased 3 auto details. Although I cannot review the car purchasing experience, this review discusses the integrity, customer service, and quality of the auto detailing service that I received.
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Growing up in Las Vegas in the 80s, you could always bank on two things: the casinos would take all your money, and the car dealers would make the casinos look like charities. Back then, there were a thousand corner-​lot dealers that looked just like VIP autos, and every one of them was out to rob you blind. So when I first went to VIP Autos I must admit, I was a little wary.
But those concerns were allayed quickly, as I came to realize that Richard (the owner) and Franco (the other person I worked with). I arrived to get a 2004 Honda Accord appraised. I was hoping to sell the car easily, and though I figured a car dealer could not provide me with a great price, I thought it was worth checking out.
Richard did the appraisal, and was very up front with me from the beginning. The vehicle wasn’t worth it to him, as it did not meet the standards of the other cars on his lot, and he advised me that I’d be better off selling it privately.
Even though he knew quickly that I would not be a paying (or selling) customer, he still spent a good hour with me. He talked me through the process of selling a vehicle privately, and made several good recommendations to help save me money or increase the value of the car. He also provided me with a CarFax report at no charge.
The car needed to be detailed before it could be sold, and since Richard was so friendly and spent so much time providing advice, I decided to have it done at VIP Auto. It’s a unique and pretty cool service. We all know that car dealers always do an amazing job at detailing vehicles (it’s a key component of selling them), but I’ve never found one before that offers the service to the public.
The price of the detail was very fair — lower than many other quotes I received in the Hemet area — and the job they did was astounding. That’s not a hyperbolic statement, either: it looked like a completely different vehicle when I got it back. Just to name two things: the clay they used removed like 90% of the oxidation from the pain (remember, this is a 12 year old vehicle which has never been garaged), they were able to buff about 95% of the yellow stains off of the headlights (which were so yellowed, I actually thought a headlight was out on the way there — only to find out that it was just dimmed by the yellowing).
I was so pleased with the job, that I took my current vehicle (a 2015 Honda Crosstour) in for a detail the next day. I’ve only had the car for 10 months, and it was dirty but in good shape overall, so I wasn’t sure how much of a different a detail would make. I mostly did it for preventative purposes. But I was pleased to see that they were able to get the (white) seats looking brand new again, probably 2 shades lighter, and again did several small things which were both impressive and made the car feel newer and cleaner than it had since I got it.
Through the whole process, I worked with Franco, who is just a genuinely and incredibly nice guy. He stayed on top of everything, remembered all of my special requests (there were several, and many were weird) and maintained great communication throughout. And when I decided to bring my mother’s car in (yes, I really did — 3 cars in a week!) he actually advised us to wait, because of impending weather. Yet another indication that their priority was happy customers rather than profits!
Bottom line: again, I cannot speak to the car purchasing experience, but I VERY highly recommend VIP Autos for their customer service, integrity, and auto detailing services.

I purchased a car a month ago at Vip autos. Franko the car sales person listened to my needs and concerns and found what I needed.
I was very happy with the purchase, 2014 dodge charger but after taking it for a drive to work and coming down Lambs Canyon I heard and felt a vibration on the steering wheel and felt it when stepping on the brakes. I called Vip Autos and they told me to bring in the car. I dropped the car off, they checked it and said it was the abs brakes and thats how theyre supposed to sound since its a heavy car. So i wanted a second opinion so i took the car to the dodge dealer and they checked it they told me the rotors were warped. I called Vip autos and they said to bring the car back, so I take it back and show them the receipt and inspection from the dodge dealer and they said they were going to have Ramonas tire check it since they’re business partners with them. So I leave the car there early in the morning and I get a call from VIP Autos around 4pm and they tell me the car was ready, they told me the rotors were warped and they had resurfaced them.
First of all, they lied to me, they said that it was the abs breaks and it was heavy car.
Second, I had to pay Dodge dealer $ 60 to check the car and tell me it was not the abs brakes.
Third, the rotors should of been replaced before selling me the car, I shouldn’t of had to dealt with figuring out what was wrong with the car.
They are supposed listen to the customer and offer great customer service to make customers come back and buy another car or refer friends again.
I would not reccomend anyone to purchase a car from this place. Especially if you’re a woman these guys talk to you like you’re a child don’t trust these guys! They look so kind when u first meet them but as soon as u purchase the car and tell them something is wrong with the car they don’t want to hear it. They were pointing the finger at Ramonas tire because they’re the ones that inspect all theyre cars prior to putting them on the lot. How funny is that. Ramonas tire told us that they told Vip Autos and documented that the rotors needed to be raplaced, but instead of getting new rotors, Richard from vip autos told him to not put new rotors to resurface them only. My car is now making a squeaky sound when i push the break. The rotors will soon get hot again since I drive down the hill on Lambs Canyon everyday for work and I will have to pay $ 400 to replace them.
Vip autos needs to listen to the customer and get some people skills. It was so unprofessional how they kept pointing the finger at Ramonas tire especially since they are supposed to be business partners.
Please people don’t buy a car from these unprofessional people.

Over the years Richard has sold my parents cars, me many cars, now my kids are buying cars from him. They are one of the best honest dealers out there. Take it from someone who has bought many cars from Richard Perry and VIPAutos, you will never have a better car buying experience. We will continue to buy cars from him and continue to recommend him as well.

When I first met Richard Perry I was taken trough one of the most pleasant and informative car buying experiences I had ever been a part of. Now, many years and many new cars later, I would not think of buying a vehicle from anyone else. What makes Richard Perry, VIP Autos and staff special is they truly care about the customers and are not just there for the «deal.»
It’s all too common to run into obnoxious car salesman who want to get your signature and their commission as fast as possible. Richard Perry and his staff have proven to be a wonderful exception to that cliché, and he has ensured that I will be coming back to his dealership for many more years.
Thank you very much.
Regards,
Jeff Penn