Signature Group Realty & Property Management

I wish this company valued more the business of its clients. They have terrible customer service not to mention how unprofessional their staff is. Beware, if you are looking for a competent and professional property management company, you will not find it at Signature Group Realty & Prop. Mgt. Clients are treated like numbers. Very dissatisfying experience.

I wish I can give this company a 0 star.
They manage our properties but they do not provide a good service at all. They promise to call us back on a certain day and never called. We have to keep chasing calls on them to get our questions answered. Our tenant complain about them to us because they could not get a hold of them to about moving out.
The owner Dana is so not professional, she refuse to reply to emails because she is too busy for us. She claims I ask the same questions, but it’s because she don’t answer my questions clearly. I get to talk to Dana sometimes, but we spend like an hour on the phone arguing. I tried to be understanding that they have many houses to manage, but all she does is really blaming everything on us, her customer. I don’t believe customers is always right, but I do believe we deserve a much better customer service than what she is providing.
It gives us the owner so much stress dealing with this management company more than having stress dealing with the tenants. It’s ridiculous.
Dana say she is so busy with the 300 properties they manage, but their company probably only have like four people working? If she can’t handle all these properties, please don’t. So I can actually get the right customer service.
What is the point of hiring such company when they are totally just delaying on everything that they do. I TOTALLY DO NOT RECOMMEND this company to ANYONE. Ridiculous customer service.

They are thorough and professional, but they need to get with the times and implement online payments. They only take cashier’s checks or money orders, so each month you’ll have to pay a fee to your bank for a cashier’s check, or take out a lot of cash to purchase a money order and pay a fee for that, and then buy postage to mail it and hope it doesn’t get lost in the mail.