ManorCare Health Services – Hemet

I spent a good part of last year visiting my sick dad here, as he was transferred back and forth from Kaiser Moreno Valley and his seniors complex. First it was pneumonia, then an intestinal infection, only to eventually be finally diagnosed with bone cancer. But on each occasion I found this facility to be quite caring with each patient, and cautious about visitors safety from infectious diseases.
Dad also much preferred the food here over Kaiser’s. A very clean environment without the typical nursing home smells of urine and death that I’ve detected while visiting so many others. And the young lady receptionist was always cordial and polite when I was signing in and out. Service with a smile. I’d have no problem rehabing here if the need arose, and if I lived closer to Hemet. Nor other family members being placed here for that matter.
Easy convenient access with plenty of parking too.

My mom just spent two weeks in the rehab wing following surgery for a broken hip. The place is very clean and though I suspect it is quite understaffed, the CNAs who do the lion’s share, are friendly, respectful, and competent. My mom made a rapid recovery with their good care, including the efforts of their PTs and OTs. I’d love to see this place hire more workers as the CNAs seem stretched thin, and I’d also love to discover that these wonderful men and women earn what they’re worth, but I know they are underpaid. They are the backbone of this place, and I never heard one of them complain about it. In fact, they take immense pride in their work and in seeing patients recover.

So far most of the comments are right on. Manor care is more of a babysitting clinic than a professional rehab clinic.
My 93 year old mother was admitted to Manor Care last week February 3^rd after going to the emergency room with a severe stomach problem. After two days in the Hemet hospital they transferred her to Manor care for rehab and here are my observations.
Although my mom still had severe stomach issues Manor Care kept brining her regular dinners like chicken and rice, roast beef, noodles etc. which she could not eat. I never saw a dietician come by and speak with here and the staff seemed to not report that she could not eat solid foods and was not eating enough to keep her well.
This went on for a week and she spent all day and night with intermittent stomach cramps not eating anything but cream of wheat for breakfast.
Finally I had the nurse come by and told her either a doctor needed to come and examine her or she needed to be taking back to the hospital to find out why she was not getting better and still having continual cramping. When I got home that night Manor care called and said they were taking her back to the hospital this was February 10^th.
This time the hospital found a mass in her colon and they will be performing a colonoscopy tomorrow and possibly taking her directly to surgery.
Here is what really upset me. Yesterday February 9^th the Manor Care representative came by her hospital room while I was having lunch and told her she could not go back to Manor Care. They gave some excuse about her HMO insurance and decided to kick her out! I had to go back and pick her belongings. I was so upset that I did not even talk with them.
Shame on Manor Care! I wish I could give them minus stars.

My family was so impressed with this facility and the care they are providing our mother after a major stroke! The staff provides great communication and helps to understand our moms progress. All the workers seem very happy to be there! We are comforted to know she is in good hands through her recovery.

Short and to the point nice staff But it is really a babysitting place. You need to call a few times a day and show up in person to make sure your loved one is being cared for. They skipped my dad’s physical therapy and this is why he was there. They do not give him his medication they do don’t give him the foods that is in his diet (he is diabetic) they gave him someone else’s cloths to wear. They do not answer the call buttons when pushed. If your loved one has to be there you need to be there.

My Mother was admitted to Manor Care on July 21^st. Total knee replacement she’s 83 and her health is good, The RN’s and LVN’s and CNA are very knowledgeable as we’ll as the Physical Therepist, Dr. Hussain was asigned as my mother’s Doctor, but failed to show up until the 12^th day, when i called Oklahoma and filed a complaint
.My mother’s blod presssure dropped to ⁵²⁄₃₀ and the Dr still didn’t feel the need to show up., my mother was treated by the RN’s and LVN’s but the Doctor failed to show up for another 2 days until I filed a complaint. I was told by the Administation Dept that he did aplogise, so I guess they felt that was an acceptable response.
I told social services, front office administration everyone who came into her room with a clip board, nobody listened and nobody cared that within 72 hrs a Doctor was to pay each patient a visit, Dr Hussain said «I didn’t know she was my patient.»
Dr.Hussain ordered medication and a Sailine IV without even paying my mother a visit.
But didn’t know she was his patient when he signed orders for insulin with a|
non insulin dependant patirnt.
I’ve filed a complaint with my insurance company but till this day the Oklahoma office hasen’t retuned my call. My mother needs a left kneee replacement next but will look into a differnt facility or just retuen home with physical therepy coming to the house.
My mother is now under her primary doctors care along with her kidney doctor since her hemoglobins are low and her sugar level that were crashing are now after 2 weeks becoming normal. The physicans negligence took a toll on her health.
I feel Dr Hussain just didn’t see the need to care for my mother’s health and didn’t feel she was imprtant enough to visit, It’s really sad how the elderly really need a family member present my 13 hours days vere well worth it.

I too would give Manor Care in Hemet NEGATIVE stars. My great aunt had been to the facility in the past so I never dreamed she would receive such horrible care in June 2013. She was in Manor Care Hemet for 39 horrible days. During her stay, we repeatedly found her pitcher of water empty with no cup in sight. We called daily and visited weekly. We were given the run around by administration, social workers, the charge nurse, etc. They would apologize & thank us, promising to better train their staff or find missing items. In spite of who we spoke to, nothing changed My great aunt contracted C-​Dif which is a very contagious condition and we weren’t informed during our visit but rather, later at 11:30 at night! Later, we were asked to take home her soiled and contaminated clothing and wash them even though Manor Care boasts laundry as their «one free service.» Repeatedly, we returned to her room to find bags of her soiled clothes intermingled with her soiled diapers. I finally through tears and lost temper had the head RN call someone to send her clothes to the laundry as I watched. She was moved to 4 different rooms, her shoes were lost, and a bedpan with diarrhea was left overnight in her bathroom during her stay. When we moved her, she was found to be «severely dehydrated, malnourished, and had a severe UTI» by a physician. I am disgusted by this institution. Please do not take your family there!

i read some of the reviews. for the lady who said she could never get a call thru, why didnt you get your mom a cell phone/​??? and for the person complaining about pain pills, they are addictive. perhaps that person wanted to many. the more you get the more you want. you have to try and find your own solutions sometimes. work with the establishment. this place is spotless and friendly. dentures missing? it took you that long to find out? where were YOU all those months? i would of know immediately if my mom were missing her teeth. plus she would of told me.

I have power of attorney for an elderly friend who came to Manor Care for a brief stay after a one-​week hospitalization. As far as I could see, the care provided was OK, but my friend repeatedly complained (verified by her roommate) that she had to wait long periods before her call button was responded to. Such calls were for things like needing assistance to go to the bathroom. When I mentioned this to staff, I got the same reply as another reviewer that it was due to a «shift change».
My husband and I both work full-​time, so could not be at the facility daily (especially during business hours), but we did visit a couple of times per week and tried phoning frequently to get information. We repeatedly left messages with my friend’s «social worker», and these messages were rarely returned. Questions on what doctors she’d seen (if any) and what kind of treatments she was getting went unanswered until I took time off from work, went to the business office and they helped me get information from the head floor nurse.
When it came time to pay bills, we settled up on the day she left. A couple of weeks later we received another bill. There was no explanation or itemization for this bill. Calls to the office for an explanation went unanswered until I refused to pay the bill. When I finally got a call to see why I hadn’t paid the bill, I asked for an itemization. I was told my friend had beauty salon charges that included hair coloring and styling. The coloring never occurred — she had on a neck brace and I was told by nurses after I inquired that they couldn’t style her hair because of the neck brace. I still don’t believe that she ever received these services, but Manor Care has now sent me to collections for refusing to pay. I’ll probably just go ahead and pay it to get it off my desk, but it leaves a really bad feeling.

First thing that I’ll mention with ALL of these rehabilitation facilities is that family members MUST visit daily for at least the first 4 –5 days. There are FAR too many mistakes that facilities like these can and do make. You must ensure that proper medications are administered and on time, proper food choices are provided, your «loved one» actually consumes the food, and sufficient therapy time is provided. Time, medications and proper nutrition is critical for recovery and you must understand that this is just another «job» to the staff.
However, with that said, this facility far surpasses the norm. Exceptional Physical Therapy center with top notch service. Medications are administered as needed, on time and with care. Staff is pleasant, helpful and very thorough. Any special considerations that you may require are adhered to.
The location is very clean and fresh. No stagnant air here. They have a nice bistro area for visiting with patients and an outdoor patio for those wishing to escape from their room.
There is an activity area, dining room, lounge, and well equipped physical therapy room.
We are extremely content with the healthcare provided at this facility.
Top notch!

I just read the previous review about bed sores which was the same problem my elderly mother experienced when she stayed there for a number of months. It was only when I finally moved her to another facility that I was shocked to find out that she had developed a bed sore, Everyone knows it is basic Nursing 101 that a bedridden patient needs to be turned regularly to prevent dangerous bed sores. The fact that Manor Care didn’t/wouldn’t provide even this essential care speaks volumes. They also need a better procedure for answering their phones. There were numerous times I would call and the phone would just ring and ring. When someone finally picked up, I’d then be transferred all over. Since I live some distance away and rely primarily on the phone, it was disturbing that the staff seemed so disorganized and indifferent. The attendants often didn’t even know who she was or where she was although she had been there for months. After my frail mother was moved, her new care facility informed me immediately that she had no dentures and consequently was having difficulty eating. I know she had dentures when she went into Manor Care. So what happened and how long my mother was without them? No one at Manor Care had a clue. What is worse is that no one ever seemed to notice my mother struggling to eat without dentures. When you’re being charged at least $ 6,000 a month for skilled care, you expect (and deserve) better.
I notice there are some good reviews for Manor Care, and my experiences with the physical therapist and Manor Care’s accounting office were very positive. However, my overall impression is that this facility leaves much to be desired – especially for elderly and long-​stay patients.

This place is clean but I don’t liked how they treated my dad before he left. On May 8, 2011 we went to see my dad, the nurse has not changed him all day and his bed was wet. He had a small bed sore when he went in size of a penny, when he got out it was 18 cm 4 inches deep were u can see my dads tail bone. This place did not turn my dad ever two hours and did not put any meds on it. Per a 2^nd doctor out of state, they didn’t take care of him well. They didn’t even give my dad water. After he left this place he passed away. Some nurse were nice but some had bad attitudes. All I have to say be careful where you put your parents even I was told this place was 4 star but doesn’t matter how many stars it is. I only give it one for the place be in clean.