Firestone Complete Auto Care

Luis is polite everytime but I have complaints. The restroom is not completely clean everytime I come and the toilet seat was left up on this visit. The beautiful wood floors are never swepts and shiny. With a company as big as firestone they should have enough payroll to stay after hours and do some scrubbing. My biggest concern is why even bother to make an oil change appointment if they don’t begin on your car for another 45 minutes. The wait time is to long, time is the most precious thing and im tired of waisting it by watching the mechanics talk to each other instead of being under the cars. I have been here for an hour already and they weren’t even working on my car I had to walk up to the window and stand there and stare until they started working on my car again. I am the only customer in the waiting room all the other cars were dropped off I should be top priority. Sorry not sorry. Clean up this place and give me a inconvenience discount.

Very helpful. They are open on Sundays which is great because lots of repair shops are closed on that day. They checked my oil/​water levels and it was very fast. Friendly people work here.

I’m from Oakland, CA and was in Hemet to visit my Grandfather for Christmas. My CEL light came on while running Christmas Eve errands. I called Firestone on the 26^th and asked if they could read the code for me so I’d know if I was safe to drive home to my usual mechanic or if my car was going to experience a critical failure if I tried to drive the 450 odd miles home. They said they could read the codes and it would be about a 30 minute wait (they were surprisingly busy for the day after a major holiday).
They read the code and let me know what the issue was (thankfully non-​critical) and that I would be safe to drive home.
They were polite and quick, and their waiting area was clean. They didn’t try to convince me that I needed a more expensive diagnostic procedure or try to convince me they needed to do the work before I went home.
Great service.

Great service! They get it done quickly every time. They are so friendly and easy to work with.

Came in for oil change was told 2.5 hour wait asked if I can be put on list and come back in couple hours said couldn’t do it guess you don’t want my business and i will make sure to let all my family and friends in the area know you don’t want their business either. And when I left your employee on the phone taking a smoke. WOW really? What a joke.
your response to my complaint
Hello Dann, we are so sorry to hear of this poor customer service that you experienced with us today. Please reach out to us at
with your invoice number and contact information, we’d love to look into this for you and see how we can make this situation right. Thank you for sharing your feedback with us today and we hope to hear from you soon!
I am glad you realize this is bad customer service but
again your not getting the point I wasn’t able to get an oil change so I don’t have an invoice for you to look at because your employee didn’t want to take my business. Wouldn’t put me on a list or give me a call to come when the next mechanic could do the change. I couldn’t leave my car there and take the chance they wouldn’t get to it at all now that I think about it.
Your employee (man I hope he wasn’t the manager or so you might wanna think about a retrain how to deal with a costumer who wants to give his business to your company. He said too backed up but like I showed in my post the first time they have time to take a long break and smoke and chit chat on the phone when your cars deep. I sat there for a good 20 minutes to see how long hair break was. maybe you should hire more people to take care of your costumers. And again I won’t be coming back I will go else where for all my car needs not just the oil change.

Professional trustworthy service with reasonable prices, hard to find in this valley! what more can you ask for?!

I came in today to have some service done. I’m one happy camper Luis is always the Best! He makes sure that everything will be taken care of and explained what would be done. Not knowing much about cars I must say he definitely has a great way of helping me have a great understanding and how to continue to take care of my car. He understands that my main priority is making sure I have a safe vehicle not my children and myself! I highly recommend everyone from friends, family and fellow Unilocalers to come in and see Luis. I know Firestone has multiple locations there is actually a Firestone a mile away from where I live but I choose to come here because I know that customer service will be great and of course I have been following Luis for years now! He’s pretty much out family and friends go to person for our cars!
Thank you Luis for your continued help! Firestone is lucky to have a fantastic employee like you!

Came in for an oil change and asked about help with assembling some coil-​overs since I noticed they had a spring compressor. They told me «sure, no problem», but when I got the parts I called to make an appointment they told me they don’t install «customer» parts.

Not a big fan of chain stores but, this is an exception. Clean facility and the manager and staff really listen. Have been coming here for years. Rarely an issue and, when I’ve had one, the manager steps right up and handles things with a smile. Rare with a chain auto repair and tire shop I think. Professional service and good prices. I have even found tires on the internet that were more expensive than the pricing for the same tire here. A+

My wife and I have been bringing our cars here for over a year and have been very satisfied at this particular Firestone; in fact, this is our favorite Firestone we have been to. They have always been happy to honor our two lifetime wheel alignments and have always been honest with us. I agree with the last reviewer who said Luis is really good at what he does here. I also like the manager, Mike. We plan on continuing to bring our two cars here for service.

I have Firestone tires on my 2006 Tundra and have been very happy with them. 2 days ago I noticed a nail in my right rear tire and decided to use my road hazard free flat repair service which I had almost not optioned into when I purchased my tires. As a consumer, repair shops have always been worse to deal with than a trip to the Dentist (which I really dislike). But today I had a truly positive experience with this Firestone store. I arrived at 8 AM, checked in and was told that it would take 1 hour to repair my tire. Lo and behold, at 9 AM I was driving out at a cost of $ 0.00.
Once again this was a very positive experience. I also recommend purchasing the optional road hazard warranty when buying new tires.