California Eye Professionals

First of all my mom asked to take the paperwork to fill out for my 92 year old father, the receptionist said no you can fill them out when you get here. I took my 92 yr old father for the check up. The receptionist didnt even have a smile or warm welcome, arrived in time to have to fill out paperwork. Then we saw a lady next to Dr. Lane’s office who asked my dad to do some eye tests. She herself not warm at all. I’m very disappointed. I so did Love Dr. Lane. Very personable, friendly and patient. I must say. I had to go to the front desk to ask questions, not one of the 2 ladies acknowledged me to say someone will be with you. Some help! Smh. I was in at 1pm and out by 235 after getting the prescription. The Hispanic man who wrote the prescription appeared friendly but the smile on his face dissapated after hearing we weren’t going to get our glasses there. But he did smile and say goodbye. Kudos for that. I did like their eyeglass selection and I may go back when I have time. In that period I did take my father to the restroom. But that appointment was way too long for my father. We did spend time waiting to see the Dr. My advice to that office. Smile, we are your paycheck, sympathize for the elderly and everyone else. Especially if they ask in advance to fill the paperwork out. One day you may be blessed to live this long. He is a world war II vet fyi. Appt was 8÷12÷2015

I was almost blind in my left eye from a very mature cataract. I was new to my insurance plan and hesitant to have eye surgery, but when I went to their Hemet facility I was very pleased. The staff are very friendly and competent. I was very impressed with Dr. Jacobson and went ahead with the surgery. I am so thankful I did. The team was so impressive, the surgery was actually a positive experience! Now after just a week, I can see like I’m 20 years old again! Thank you Dr. Jacobson for your wonderful expertise and lovely demeanor. I am so blessed to have met you and had this surgery. It’s getting better every day!

I just saw the Doctor, Very friendly staff, not a long wait. I would definitely go back there again for my eye care needs.

I called and the receptionist’s first question was what insurance I had, then put me on hold. After telling me it would be about 6 weeks to get it she was only to eager to send me to the Margarita office in Temecula even though I live in Hemet.

Awful… very unprofessional as the receptionist taking the calls makes the determination as to whether it is an emergency! A primary care physician sent a stat order and we still could not get in to see a Dr. Here! Terrible!

I called with a concern about what I thought was a shingles blister on my left lower eye lid. They went out of their way to schedule me for that day with Dr. Jacobson. Dr. Jacobson has the most experience and I didn’t want to see any other Dr. They insisted that I come in that day and they scheduled me for that day! It turns out it wasn’t shingles!— thank goodness!!! Anyway, the Hemet office and Dr. Jacobson are extremely competent and professional. The Office Manager even checked with me while I was in the waiting room about why I had driven from Temecula to the Hemet office because there is a Temecula location. She wanted to make sure they hadn’t made a mistake, causing me to unnecessarily drive from Temecula to Hemet. I explained that I requested Dr. Jacobson who was in Hemet that day and that I had told the receptionist on the phone that I would wait until Dr. Jacobson would be in Temecula office on Tuesday of the following week but that they insisted I see the Dr. that day and that I was grateful for the appointment and she understood the situation and was cool with it. I highly recommend this business! If I could give them a 10 I would.