The UPS Store

So on my first visit to this location I asked why they lacked the assortment of envelopes … Employee’s response: we’re waiting on a shipment to restock.
I went back a week later, still the same selection! Nicely planned, it was the same employee. I asked if they received the shipment to restock — letting him know that’s what he told me last week… He was definitely confused and didn’t say anything. Womp womp womp. This location just doesn’t have what I need– I’m not paying for an extra large envelope to mail small cards so back to the Culebra store. 2 envelope sizes? That’s pretty sad.
Annoying: 69 cents to mail a regular item… Hello, stamps are under 50 cents. I guess I’ll just use up all of those leftover 20 cent stamps from my wedding invites. Why do they charge extra when then end up mailing with USPS anyway?

It’s a hit and miss at this store. Two of the front desk staff members are especially rude – Angela and Ariana.
If you are going to charge for printing a UPS shipping label and using your laptop, charge me every time. I didn’t even know you charged to use that computer to print a UPS label since I had never been asked to pay that until today. In addition to that, the sign is not posted in a conspicuous area (i.e. in front of the computer, or even on the desk top) and the notice on the computer’s wallpaper rotates with other advertisement messages so it is not likely to be seen (unless you sit at the computer at just the right time).
It took me less than a minute to access and print the label. It’s not even about the money – the total was less than $ 2 – but it was the confrontational and disrespectful way the situation was handled that upset me.
Angela then responds to my confusion to the charge in a «matter-​of-​fact» way telling me «well, you should have been charged before” – as if it was my fault. I tried to explain the fact that I wasn’t aware of the policy, and that I didn’t see it posted anywhere to which Angela proceeds to say «it’s right there.» I repeat that it hadn’t been enforced any other time I had gone and that the charge was minimal, but was met with Angela’s «does it look like I care, pay up» face. Get another job if you don’t like working with people. You represent UPS when you wear that uniform, and you failed at delivering the «impeccable customer support» that is espoused on your website.
It’s unfortunate that an otherwise positive overall experience with this store quickly turned sour over a $ 1.10 charge and an (a)pathetic employee. I just hope I never encounter either of them again.
Visit on 5÷15÷2014 at approximately 4:00PM

They are always really helpful and have reasonable prices, especially compared to some of the other UPS stores in the area.